Fortunes O'neal

Bought a Kia Sorrento from this dealer. They lied to me about the interest rate 8%, and then told me after I had given them 20k down on the car. MY MISTAKE. But they assured me because of They lied to me about the interest rate 8%, and then told me after I had given them 20k down on the car. MY MISTAKE. But they assured me because of my good credit would get me a good int. rate. LOL. Then because it was hybrid, they said they had a plug in, but it costs $2500. I said I'll take it. They never ordered it, and checked with them after 2 weeks, nothing. So I ordered it off Amazon for $450. Nice markup for them!! Then the hatchback, wouldn't go up ( I'm 6.0ft) so my head wouldn't clear under it. Took it back to them and they said, sorry. they's the way it is. Took it to Mckinney, and they showed me how to adjust it. All that was in fall of 2022. In 2026 after their new bldging was built I went to the drive in to check on an oil change. Sat there for 10 min. Finally got out of the car, went thru the sliding doors, and asked in a polite way if, any body worked here, as I noticed all the service advisors sitting behind their computer screens. A black woman said, all of our customers come in, if they want service. I said "stick it" and went around the front and asks for the mgr. He invited me back to his office and we had a "real nice conversation" Told him his service stunk!! Then just recently Sept. 2026 they sent me a flyer telling me they would "really work with me on a NEW Sorrento- So I called, got a salesman, told him it was my wife's car, it was a 2022 with 25,000 miles, it still smelled new, no nicks, in perfect condition, what could they do for a new one( our credit score is very high) I owe 20k on the car, and the flier said they would give us up to $32620. The salesman and I talked for about 10 min, he said he would call back, never did. The sales mgr called and I gave him a piece of my mind. I wouldn't trust these guys AT ALL!! PS I have been in marketing, sales and manuf. for over 40 years. So all of these little tricks and snippets their pulling I've seen before. More

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Emily Bradbury and Zack Elder just dn't return calls. They give your car back in an unsafe manner, you bring it to their attention and they will not call back. Your car is not cared for, it sustained d They give your car back in an unsafe manner, you bring it to their attention and they will not call back. Your car is not cared for, it sustained damage on every panel. Just destroyed the car. More

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Service department was terrible, poor communication and extremally poor customer service. We have used this dealership for 8 years for service. We purchased our second Telluride mid July from this dealersh extremally poor customer service. We have used this dealership for 8 years for service. We purchased our second Telluride mid July from this dealership, the sales experience was one of the best we have had, but the service department was awful. When purchased one of the fog lights was pointed down. We took it in 3 times to get it fixed. Paul Gomez told us that they didn't want to take the bumper off a new car is why they didn't fix it. I guess we were supposed to wait until it wasn't new to get it fixed?? There was also a deep scratch on the driver's side mirror that was not there when it was left that morning. I called to talk to the GM, who never responded or had someone respond to my complaint, customer service is clearly not a priority with Fortunes O'Neil. I went up and talked to Jose who said they didn't have the part. If Paul had said that in the first place this would not have escalated. Jose said he would call when the part was in. 2 weeks later my husband got a text wanting to rate our experience. He have them a honest rating and within an hour Jose called and the part was on back order.. I called Clay Cooley corporate to discuss this issue with them and left a voice mail. Shortly after that Ed Maltos called to see what our issue was. We explained it to him, he had us drop the car off Monday and they did give us a loaner car to drive. The car sat for 2 days till they got the part in. The were able to fix it without replacing the fog light after all and they had the mirror repainted. Our car was not ready till Friday. All in all it took almost 6 weeks to get a fog light fixed. All this could have been avoided if Paull had communicated better or if the GM, Fortunes O'Neil had bothered to call me or to delegate some else to call me. We will NOT be using this dealership again for anything. The lack of ethics at this dealership makes me not want to use any Clay Cooley dealerships again. More

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Poor communication, unanswered calls, delayed service, and unexpected payment demands. I would not recommend dealership. and unexpected payment demands. I would not recommend dealership. More

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It was fast and did an amazing job. I most definitely recommend this dealership to others. I also bought my car with them and the experience they provide is top tier! I most definitely recommend this dealership to others. I also bought my car with them and the experience they provide is top tier! More

by kanaanjackson05 Verified Customer Verified Customer

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