Fraebert Velasquez | Page 4

The repairs were done quickly, sooner than I expected. A rental car was arranged. Thanks A rental car was arranged. Thanks More

by JChild1952 Verified Customer Verified Customer

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For starters, vehicle check in is atrociously inefficient. I pulled in exactly on time (1400 hrs) for my appointment, no one even came near me for 20 min., and at 1500 hrs my car was still sitti inefficient. I pulled in exactly on time (1400 hrs) for my appointment, no one even came near me for 20 min., and at 1500 hrs my car was still sitting in a space in the back parking lot. Several lifts were not in use. Made me wonder why I bothered making an appointment. I opted to leave since I didn’t see much activity in the work area and reschedule to the next morning, which was fortunate for me because that appointment for only rear brakes went from 1000 to 1600 hrs. The estimate of time I had gotten for the job was 2-2.5 hrs. The only updates I got were the ones I went looking for. I expected more from a Toyota dealer. More

by dr5mju7 Verified Customer Verified Customer

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On time, particular, communicative and pleasant. Easy to deal with. Bebe always stops by to say hello. Easy to deal with. Bebe always stops by to say hello. More

by KHDEVERICKS Verified Customer Verified Customer

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Great service department. Kevin was very helpful and I trust his recommendations. The whole staff is very accommodating. Kevin was very helpful and I trust his recommendations. The whole staff is very accommodating. More

by NC Verified Customer Verified Customer

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