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Francesca Costantino

Overview Reviews (112) Inventory (674)

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Francesca Costantino

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.4

112 Reviews

Overview Reviews (112) Inventory (674)

Dealership Experience

2 yrs, 9 mos

Languages Spoken

English

Italian

Portuguese

Spanish

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4.4

112 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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112 Reviews of Francesca Costantino

October 08, 2025

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Employee Rating

Everyone is so very professional and nice . They answer always every question the best way possible. Im so recommend this dealer to my family and friends. They answer always every question the best way possible. Im so recommend this dealer to my family and friends. More

by elvirajoel529

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Andre

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Oct 08, 2025 -

Lexus of Pembroke Pines responded

Thank you for the awesome review! We're glad our team was professional and helpful. We appreciate your recommendation and look forward to serving your family and friends at Lexus of Pembroke Pines!

October 02, 2025

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Employee Rating

Great customer service. Everyone was very professional, fast and efficient. Very positive experience. I will return for my next car Everyone was very professional, fast and efficient. Very positive experience. I will return for my next car More

by XIMENAFEDELE

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 03, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive feedback about our service team! We look forward to seeing you again at Lexus of Pembroke Pines. Safe travels!

September 13, 2025

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Bought a car over the phone and Francesca was wonderful. She made the process extremely smooth and paid attention to every detail. She made the process extremely smooth and paid attention to every detail. More

by AlB

Recommend Dealer

Yes

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Sep 15, 2025 -

Lexus of Pembroke Pines responded

We love hearing how helpful Francesca was during your purchase. Thank you for choosing Lexus of Pembroke Pines and for sharing your feedback!

September 08, 2025

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Employee Rating

With our tier 1 credit score and the excellent car we returned the price we got for our lease return was highway robbery returned the price we got for our lease return was highway robbery More

by TYTATE76

Verified Customer

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September 03, 2025

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The sale process was smooth and straightforward. However, after taking the car home, I discovered a damaged sensor that had not been caught. I returned the next day to have it fixed, but had to firm However, after taking the car home, I discovered a damaged sensor that had not been caught. I returned the next day to have it fixed, but had to firmly insist—telling them I would return the car if it wasn’t fixed immediately—before the issue was addressed. More

by hcusnir

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Steve Pastukhov

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Sep 09, 2025 -

Lexus of Pembroke Pines responded

Hcusnir, I'm sorry to hear about the sensor issue after your purchase. We strive for a seamless experience and regret any inconvenience caused. If there's anything else we can assist with, please feel free to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 02, 2025

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I believe the sales person should turn over the car to the buyer and go over the car over with the Buyer and explain the car the features. the buyer and go over the car over with the Buyer and explain the car the features. More

by Guillermo Suarez

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Andre Armani, Osiris Barcelo, Alejandro Font Rodriguez

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Sep 09, 2025 -

Lexus of Pembroke Pines responded

Guillermo, thank you for your feedback. We strive to provide a thorough walkthrough of the car's features, and we're sorry to hear that we let you down this time. We will be sure to discuss this with our team to improve this aspect of our service. If there's anything specific you'd like to discuss or need assistance with, please feel free to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

August 27, 2025

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I was impressed because she was very helpful, nice and a great buying experience with Franceca and Hotniel. great buying experience with Franceca and Hotniel. More

by MZAMORA_29

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Aug 27, 2025 -

Lexus of Pembroke Pines responded

We are happy to hear that Franceca and Hotniel delivered such a helpful and professional purchasing experience. We hope to see you again at Lexus of Pembroke Pines!

August 26, 2025

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Employee Rating

Excellent service and customer service. Francesca, Veronica and Boris were amazing. Will be back soon. . Francesca, Veronica and Boris were amazing. Will be back soon. . More

by CARLOSGORGAS

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Veronica Rodriguez, Boris Argudin

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Aug 27, 2025 -

Lexus of Pembroke Pines responded

We’re glad to know you’re in good hands at Lexus of Pembroke Pines. We’ll make sure to pass along your kind words to the team. We look forward to welcoming you back!

August 10, 2025

Dealership Rating

Employee Rating

I am very satisfied with the service is was very good and helpful to me helpful to me More

by interfla

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Aug 12, 2025 -

Lexus of Pembroke Pines responded

Thanks for the lovely review of Lexus of Pembroke Pines! We hope to see you next time.

August 08, 2025

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Employee Rating

Excellent person, great salesperson, and very pleasant, clear, and quick to solve problems. Thank you, Francesca. clear, and quick to solve problems. Thank you, Francesca. More

by jaime5019

Recommend Dealer

Yes

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Aug 11, 2025 -

Lexus of Pembroke Pines responded

Thank you for your fantastic feedback about Francesca! We appreciate your business and we hope to see you again at Lexus of Pembroke Pines. Safe travels!

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