Francine Jaume

Francine was wonderful to work with. She made it easy for me to get my car serviced when I live 1 hour away. She made it easy for me to get my car serviced when I live 1 hour away. More

by dcmjbondy Verified Customer Verified Customer

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One huge thing that BMW of Loveland needs to work on if they want to sell EVs to customers with no EV experience is to help them fully connect to all of the BMW app charging networks and going through the they want to sell EVs to customers with no EV experience is to help them fully connect to all of the BMW app charging networks and going through the trip planning software. The primary reason that BMW of Loveland can't fully take advantage of this issue is that they have terrible internet connections and their employees are hesitant to deal with the slow connections when creating accounts etc. The BMW app isn't that straight forward when creating charging accounts and a little hand holding would be huge for customer satisfaction. In this day and age, that is pretty unacceptable. Other than this - the buying experience was very efficient except for when they wanted to sell me a package that included oil changes (I was buying an EV - LOL). I will recommend BMW of Loveland to people that I know who are buying a BMW. I am sure that they will correct these issues because they are top notch. More

by wjo Verified Customer Verified Customer

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Rocky did an excellent job with this super-stressed long time Audi customer. He listened well to what I was looking for in a new car, was patient with some of my peculiar requirements, and was thorough and time Audi customer. He listened well to what I was looking for in a new car, was patient with some of my peculiar requirements, and was thorough and knowledgeable about the capabilities of my new X5. He found a perfect balance between advocating for the benefits of becoming a BMW owner and for me as his customer. I had it narrowed down to two cars and was having a hard time making the final selection and Francine took time out of her day not once but three times to engage with Rocky and me in a VERY helpful way - once even stopping on her golf cart to help me with my color decision...thank you Francine!. I don't see two names that I would like to call out and I hope I am remembering them correctly. Michael managed the paperwork and was attentive to my specific priorities and did not waste a second of his time or mine but did sell me an add on that made sense for me. Well done. Finally, the car was beautiful on the lot but even more so after Michael in detailing got done with it #attentiontodetail. As I wrote in my Google review, what stood out the most (other than an amazing car and Rocky being amazing) was the sense of positive energy in the showroom, something I have not experienced in a car dealership before. More

by mprigney Verified Customer Verified Customer

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Francine Was very easy to talk to and helpful! Very considerate with getting us out the door the same day with a lease. Very considerate with getting us out the door the same day with a lease. More

by switcher95 Verified Customer Verified Customer

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Francine was wonderful, easy to work with and incredibly prepared. I would definitely recommend her and I would work with her again in my next purchase. I don’t live very close to the dealership and she e prepared. I would definitely recommend her and I would work with her again in my next purchase. I don’t live very close to the dealership and she even delivered the car to me. She made the experience worth the drive. More

by margret Verified Customer Verified Customer

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Second time purchasing from BMW of Loveland, and both were the best car purchase experiences that I have had. Always welcoming, low pressure, and very efficient. The follow up and communication after t were the best car purchase experiences that I have had. Always welcoming, low pressure, and very efficient. The follow up and communication after the purchase regarding the paint touch up and receiving the 2nd key fob was excellent. More

by dash374 Verified Customer Verified Customer

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Francine was so wonderful to work with! ! She made everything so incredibly easy and straightforward. She even entertained our three kids while we were in finance and it made a world of diff ! She made everything so incredibly easy and straightforward. She even entertained our three kids while we were in finance and it made a world of difference. Our kids were even asking if we could go visit her again, haha! It was easily the best car buying experience we’ve ever had. I will always recommend BMW of Loveland and Francine to whoever is looking to purchase a new vehicle! More

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My experience at BMW of Loveland, Colorado was second to none. Beto and Francine made sure that all of my questions were answered and that I had plenty of time to spend with the vehicles I was considering none. Beto and Francine made sure that all of my questions were answered and that I had plenty of time to spend with the vehicles I was considering so that I could make an informed decision. Beto has been with BMW for over a decade and there was not a single question I threw at him that he did not know the answer to and I appreciated being able to communicate candidly with him as we progressed through the ordering/purchase process. I was also trading in a vehicle and BMW of Loveland made sure that this entire process was streamlined and painless. Thank you BMW of Loveland! More

by hpackard4 Verified Customer Verified Customer

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I needed to have a fast transaction and they didn’t fool around. They were all about getting me into the car I wanted and no games. around. They were all about getting me into the car I wanted and no games. More

by Dr.Wy Verified Customer Verified Customer

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Francine was amazing! Answered all my questions and was extremely helpful at every step in helping us make the decision. There was no pressure and she followed up with i Answered all my questions and was extremely helpful at every step in helping us make the decision. There was no pressure and she followed up with information we needed or requested quickly. I have purchased many cars in my life and this was one of the best experiences I have ever had! If you are in the market for a BMW (and you should be!), ask for Francine! More

by btdamrell Verified Customer Verified Customer

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