Rocky Rigney

It makes all the difference when you trust what the salesman is telling you! Thank you for your integrity rocky salesman is telling you! Thank you for your integrity rocky More

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Rocky did an excellent job with this super-stressed long time Audi customer. He listened well to what I was looking for in a new car, was patient with some of my peculiar requirements, and was thorough and time Audi customer. He listened well to what I was looking for in a new car, was patient with some of my peculiar requirements, and was thorough and knowledgeable about the capabilities of my new X5. He found a perfect balance between advocating for the benefits of becoming a BMW owner and for me as his customer. I had it narrowed down to two cars and was having a hard time making the final selection and Francine took time out of her day not once but three times to engage with Rocky and me in a VERY helpful way - once even stopping on her golf cart to help me with my color decision...thank you Francine!. I don't see two names that I would like to call out and I hope I am remembering them correctly. Michael managed the paperwork and was attentive to my specific priorities and did not waste a second of his time or mine but did sell me an add on that made sense for me. Well done. Finally, the car was beautiful on the lot but even more so after Michael in detailing got done with it #attentiontodetail. As I wrote in my Google review, what stood out the most (other than an amazing car and Rocky being amazing) was the sense of positive energy in the showroom, something I have not experienced in a car dealership before. More

by mprigney Verified Customer Verified Customer

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Ryan helped me learn which vehicle fit my vision, comfort and wants. He showed several exterior and interior colors and I was able to choose a perfect BMW. He also understood my financial situation and ed and wants. He showed several exterior and interior colors and I was able to choose a perfect BMW. He also understood my financial situation and educated me in the difference between a lease and full financing costs per month. He changed my negative opinion of leasing as I learned the monthly payment fit into my budget after money down. Ryan also answered my emails with questions about my vehicle. Your team was friendly and I am happy with my 2026 BMW X5. Thank you to Ryan Burr and your entire BMW team! More

by BARB_WALDEN Verified Customer Verified Customer

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We arranged to purchase a 2023 X1 with Rocky Rigney on September 26 and completed all necessary pre-work beforehand, including securing financing through our preferred credit union, Westerra, and obtainin September 26 and completed all necessary pre-work beforehand, including securing financing through our preferred credit union, Westerra, and obtaining insurance coverage. Despite this preparation, the process took nearly two and a half hours because the dealership had not prepared the paperwork in advance and several errors in our information required correction. We were also told that the dealership needed to pull our credit, even though our financing had already been secured through Westerra, which had confirmed they would work directly with the dealership to secure the vehicle. While Rocky may have a strong sales record, our experience did not reflect the level of organization and customer service we expected from a BMW client advisor. When we completed the purchase, we discovered that at least 10 additional air fresheners had been placed throughout the vehicle, on top of the two already present. The odor was so overwhelming that it caused eye irritation. Prior to driving from Denver to Loveland, we specifically asked Rocky whether the vehicle had ever been smoked in, and he assured us it had not. When the excessive use air fresheners was questioned, Rocky explained that the previous owner had left the vehicle with an “interesting scent” and that the detail department added the air fresheners in an attempt to neutralize it. However, the strong odor in the vehicle is clearly coming from the air fresheners themselves. Since purchasing the car, it has remained parked in our garage with the windows down with minimal improvement. From our perspective, this raises serious concerns about transparency during the sales process. The use of numerous air fresheners appears to have been an attempt to mask an underlying odor, and no one at the dealership was forthcoming about this issue before the sale. As a result, the experience feels deceptive and has significantly diminished our confidence in the purchase Beyond the odor issue, we were also disappointed to discover that one of the two keys provided with the vehicle did not function due to a dead battery. This seems like a basic quality control item that should have been tested and resolved before the vehicle was presented for sale. Combined with the other concerns we've experienced, this oversight further undermines our confidence in the condition and preparation of the vehicle. This entire experience has been extremely disappointing and has fallen well short of the standards we expected from a BMW dealership. Given the concerns regarding the vehicle's odor, the lack of transparency surrounding it, and the non-functioning key, I am hopeful that BMW will work with us to resolve these issues. Specifically, we would appreciate an extended warranty on the vehicle as well as assistance in arranging for the vehicle to be professionally detailed and treated at a BMW location in the Denver area. Doing so would go a long way toward restoring our confidence in both the vehicle and the customer experience. More

by custer.denver Verified Customer Verified Customer

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Everyone at BMW Loveland was kind and professional. All our questions were answered and Rocky found us the ideal vehicle. Highly recommend. All our questions were answered and Rocky found us the ideal vehicle. Highly recommend. More

by nocodanielle Verified Customer Verified Customer

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The staff is very friendly and very knowledgeable. They answer all questions and even listen to what kind of car you want instead of just putting you in a car. They answer all questions and even listen to what kind of car you want instead of just putting you in a car. More

by chaset0829 Verified Customer Verified Customer

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They are great and help you out and care about you and are honest and quick are honest and quick More

by jeramiahblinks Verified Customer Verified Customer

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This was a great experience. Rocky was awesome to work with as was the finance department. Rocky was awesome to work with as was the finance department. More

by heidifeula Verified Customer Verified Customer

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From the introduction throughout the purchase, both Rocky and Deborah were both very accommodating and professional. We had been to multiple dealers reviewing and test driving various other Porsche's and th and Deborah were both very accommodating and professional. We had been to multiple dealers reviewing and test driving various other Porsche's and this was by far the best. Rocky was very attentive and honest to our questions regarding the Cayenne that we were purchasing and Deborah was the consummate professional in dealing with the financial portion of our purchase. Thank you so much for your time it was truly appreciated. Michael Steinwert More

by msteinwert Verified Customer Verified Customer

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Everyone was very helpful, and I enjoyed working with the group! Great meeting all of you! group! Great meeting all of you! More

by pa.hageman Verified Customer Verified Customer

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