Francine Stewart | Page 2

Great service from Francine and Service Dept! Good advice & support. Shuttle service was also convenient. Good advice & support. Shuttle service was also convenient. More

Helpful 0

Report | Print

This is hands down the best service experience I've had with a dealer. BMW has a reputation for quality and there's a reason why. I was treated with the utmost respect and kept updated every step of the wa with a dealer. BMW has a reputation for quality and there's a reason why. I was treated with the utmost respect and kept updated every step of the way. Francine went above and beyond to make sure warranty covered what they were supposed to and was also very honest in every service recommended. Casey BMW is the only service dealership I will be going to, period! More

Helpful 0

Report | Print

Customer service The staff at Casey is awesome. Wouldn't take my vehicle anywhere else's. Store is clean and centrally located. Recommended for all your BMW needs. The staff at Casey is awesome. Wouldn't take my vehicle anywhere else's. Store is clean and centrally located. Recommended for all your BMW needs. Tiffany Pimble More

Helpful 1

Report | Print

great Dealership with great people Bc we always take vehicles to them wether it’s been a drop off or with an appointment they have taken care of us with discounts and quality service wi Bc we always take vehicles to them wether it’s been a drop off or with an appointment they have taken care of us with discounts and quality service with smile. More

Helpful 1

Report | Print

Joe Hargraves will get you right! Thank you to salesman Joe Hargraves. Joe was knowledgeable of all vehicles offered on the lot. He took the time to learn my interest, likes and disl Thank you to salesman Joe Hargraves. Joe was knowledgeable of all vehicles offered on the lot. He took the time to learn my interest, likes and dislikes. He worked feaverishly with the sales manager to get me in the vehicle I desired. His tireless effort and dedication to service is to be commended. After working with him for three weeks; he got me in the vehicle I wanted at the cost I wanted. A true BEACON at Casey BMW! I highly recommend. More

Helpful 0

Report | Print

Service Experience I am new to the BMW family and I was extremely elated to be apart of it until I dropped my vechile off for repair at this particular location. Over a I am new to the BMW family and I was extremely elated to be apart of it until I dropped my vechile off for repair at this particular location. Over a week now I have been in the process of getting one tire and rim (aftermarket) replaced, which I now understand is somewhat of an anomaly. With little to no update I've had to proactively seek updates about the repairs not to mention not being offered a loaner until I was a week into repairs even though I'm within my warranty and it is customary to receive a loaner. My BMW advisor is extremely overwhelmed and as a result I am a week and three days into repairs that appear to have no end in site. I am an extremely reasonable person and I understand life/things never really go as planned, but my expectation of my advisor and this service department are nonexistent. I would prefer not to mention the employees name as to not tarnish their brand/reputation, but I'm not afforded that opportunity. Car brought in for repairs on 2/29/16 More

Helpful 2

Report | Print

Ultimate Experience I would recommend Casey BMW to anyone. The customer service was phenomenal and the sales person whom I spoke with was exceptionally product knowledgea I would recommend Casey BMW to anyone. The customer service was phenomenal and the sales person whom I spoke with was exceptionally product knowledgeable as well as friendly. More

Helpful 1

Report | Print

Top notch! Both Michael and Francine were extremely helpful and gracious providing great customer service on a rainy Saturday thank you both! Two of the many rea Both Michael and Francine were extremely helpful and gracious providing great customer service on a rainy Saturday thank you both! Two of the many real professionals at Casey. More

Helpful 0

Report | Print

first time customer, great experience. I brought my 2004 BMW X5 to Casey as a first time customer of their service center. Francine Stewart was the service advisor who worked with me durin I brought my 2004 BMW X5 to Casey as a first time customer of their service center. Francine Stewart was the service advisor who worked with me during the repairs. The work I wanted done was quoted a price and the parts ordered when she called to confirm the work request. She kept me informed throughout the entire repair process and kept me involved. The work was done flawlessly AND on time. She brought me into the service bay and introduce me to the team that performed the repairs (that was a nice gesture). in the end, the repairs actually saved me money and was cheaper than the price quoted. My car runs "like a top" and I love the way it drives and handles. Francine and her team did a GREAT JOB!!! The overall experience was very good and I'll be sure to return for any future repairs or maintenance. Good job team Francine! More

Helpful 1

Report | Print