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Francisco Esteves
Francisco Esteves at Mercedes-Benz of Coral Gables
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Francisco Esteves | Page 2

Service Consultant

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

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5.0
61 Reviews

Dealership Experience

3 yrs, 5 mos

Industry Experience

26 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

5.0

61 Reviews

Write a Review

61 Reviews of Francisco Esteves

February 02, 2022

Dealership Rating
Employee Rating

I brought my GLE 350 because of a shaky steering wheel after only 9,700 miles. The treatment I received from Francisco Esteves was exceptional, definitely above and beyond normal. I love Francisco’s deme More

by Maggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Feb 02, 2022

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Francisco here at Mercedes-Benz of Coral Gables. We look forward to having you as one of our valued customers for years to come. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

January 12, 2022

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Employee Rating

So far the work has been done on a timely basis. And I have had no issue with the work so far. More

by franciahendricks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tony Fuentes

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Jan 12, 2022

Mercedes-Benz of Coral Gables responded

Ms. Hnedricks, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

January 09, 2022

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Employee Rating

I had a very good experience at the dealership, very professional and dedicated customer service. More

by maxdacharry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Jan 09, 2022

Mercedes-Benz of Coral Gables responded

Max, We are very happy to have provided you with such a positive experience! Francisco and our team sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

December 21, 2021

Dealership Rating
Employee Rating

They helped me promptly and politely. My repair was done perfectly and my car returned freshly washed. More

by Laurie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Dec 21, 2021

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

December 16, 2021

Dealership Rating
Employee Rating

Ever since the first time I visited MB CG service, i had excellent customer service from Francisco. I have had several issues w my new vehicle & have always been able to resolve quickly thanks to Francisco. More

by arodr071
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Dec 16, 2021

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. Francisco and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

December 14, 2021

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Employee Rating

Incredible professional service.Both, the management & Incredible professional service. Both, the management & staff of the sales & service departments are friendly & caring. They are the best! More

by RGBDoral
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Ciorobea, Dave Gossett , Hector Brito, Scott Cooper, Edgar Portuondo, Richard Santalla

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Dec 14, 2021

Mercedes-Benz of Coral Gables responded

Thanks for your feedback on your recent visit to Mercedes-Benz of Coral Gables. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

December 03, 2021

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Employee Rating

You all were great. Everyone was friendly and responsive. It was a comfortable experience thanks More

by Davidnealsr35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Dec 05, 2021

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

December 01, 2021

Dealership Rating
Employee Rating

They were caring, followed up on my concerns and supported me to get incidents fixed. More

by Gabriela.cadenas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Dec 01, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 23, 2021

Dealership Rating
Employee Rating

Francisco was very professional and informative. Service was quick and communication was great. Would highly recommend! More

by Sandilopez1220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Nov 23, 2021

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Francisco and our team, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 11, 2021

Dealership Rating
Employee Rating

TERRIBLE SERVICE!!!!! DON’T EVER BUY AT MERCEDES. It’s been such a hustle for us between engine fails and electric damage. We have a A220 2021 Mercedes Benz. it’s hard to believe that they recently rep More

by Anelgarciga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Helpful
Report | Print
Nov 12, 2021

Mercedes-Benz of Coral Gables responded

Good Morning Mr. Garciga Thank you for your survey feedback, we are distressed by this review since your vehicle has only been to our Dealership in Coral Gables once in September for a check engine light concern which was repaired under the terms of the warranty. It is our hope to have a conversation, so we can provide you options. Please let me know if there is a good time to discuss, by phone, text or email. We hope to be able to assist you with the issues connected with your Mercedes-Benz. Richard Santalla Service Operations Director 786-413-1423 Richard.santalla@usseryauto.com

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