Franco Lanese | Page 7
Service Advisor
Ken Ganley Subaru Wickliffe
28840 Euclid Ave
Wickliffe, OH 44092
Dealership Experience
10 yrs, 2 mos
Industry Experience
14 yrs, 1 mo
79 Reviews
Write a Review79 Reviews of Franco Lanese
April 20, 2018
Oil change It went fast and they did a good job they washed the car and told me and showed me everything was ok and what we needed to do the next time i come in It went fast and they did a good job they washed the car and told me and showed me everything was ok and what we needed to do the next time i come in for an oil change More
April 18, 2018
Quick and Easy Franco greeted me immediately when I pulled in and was very thorough in explaining everything to me. I would definitely recommend this dealership and Franco greeted me immediately when I pulled in and was very thorough in explaining everything to me. I would definitely recommend this dealership and service center to anyone. Great experience! More
April 13, 2018
In and out in an hour with no appointment After needing to jump start my 2015 Outback in the garage the previous two days, I jumped it again, drove to the dealership, and they took me immediat After needing to jump start my 2015 Outback in the garage the previous two days, I jumped it again, drove to the dealership, and they took me immediately without an appointment. I used one of my free tire rotation coupons from my recent tire replacement, and was back on the road with a newly installed battery and rotated tires in less than an hour. More
April 04, 2018
Easy express oil and tire care.. As I was told on the phone, I went out for a no-appointment-needed oil change and tire rotation. The service person greeted me immediately, went over As I was told on the phone, I went out for a no-appointment-needed oil change and tire rotation. The service person greeted me immediately, went over all that would be done, offered a good package deal on the work and I was in and out in less than an hour- professional, polite, thorough service. I would recommend to all. More
April 02, 2018
Oil change This is my second experience with the same technician, both times I don’t think he completely understood one of my questions and didn’t answer suffici This is my second experience with the same technician, both times I don’t think he completely understood one of my questions and didn’t answer sufficiently. I reasked, but didn’t feel like he understood so i gave up. I also had asked to have my side window checked, but it was unclear to me and the other technician whether it was checked when I arrived. the other technician checked it for me. More
April 02, 2018
The gentleman that greated me was absolutely a gem. Th service was excellent because As soon as I drove up to the quick service I was greated with friendliness. They took my car right away, explained ev Th service was excellent because As soon as I drove up to the quick service I was greated with friendliness. They took my car right away, explained everything they were going to do when finished they reviewed what they did. More
Other Employees Tagged: I think his name was Franco but I’m terrible remembering names but the gentleman that greated me at the xpress service was awesome.
April 02, 2018
Quick and friendly service Service is always fast and the lounge is great. Still do not understand the trend of making oil changes cost near a hundred dollars. Some incentive Service is always fast and the lounge is great. Still do not understand the trend of making oil changes cost near a hundred dollars. Some incentive program would be a plus. More
March 27, 2018
Service call I was very happy with the attentiveness I received about my Forester. Gio, the service rep, did a great job and my car was done on time as promised. I was very happy with the attentiveness I received about my Forester. Gio, the service rep, did a great job and my car was done on time as promised. Chris the technician did a conscientious job and filled out an inspection form and set my tyre pressures. The car wash is great! I can't recommend the Subaru product more. Been a great car. I have had interaction with several at this dealer and can recommend them all. More
Other Employees Tagged: Phil Almas, Giovanni Casella, Chris the technician is not listed.
March 26, 2018
Great experience! The staff were able to quickly schedule my appointment for a tire change with sensor programming and were reasonable in terms of price. They also wash The staff were able to quickly schedule my appointment for a tire change with sensor programming and were reasonable in terms of price. They also washed my car without me having to ask. Overall, very friendly and great to work with. More
March 21, 2018
Subaru Service Review The employees I dealt with when receiving service for my Subaru, were courteous and kept me informed of what was going on with my vehicle. The employees I dealt with when receiving service for my Subaru, were courteous and kept me informed of what was going on with my vehicle. More
Other Employees Tagged: Giovanni Casella

