Franco Leonard | Page 23

Attendances were friendly & efficient. Waiting room was comfy in good condition and snacks were yummy. Waiting room was comfy in good condition and snacks were yummy. More

by MISTYBLU_06 Verified Customer Verified Customer

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Always great service and great service people helping ensure we stay on the road and are safe. ensure we stay on the road and are safe. More

by qmcamp Verified Customer Verified Customer

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Fast, professional, and friendly service! Thanks so much for making our recall repair so easy! Thanks so much for making our recall repair so easy! More

by John Verified Customer Verified Customer

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Franco is the best! He is a great person to work with here! They are both professional and courteous, highly recommend. He is a great person to work with here! They are both professional and courteous, highly recommend. More

by seanhammond71 Verified Customer Verified Customer

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Not happy with dealership. Was not told a fee for diagnostic test until after performed. Was not told a fee for diagnostic test until after performed. More

by vakirkland2003 Verified Customer Verified Customer

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LeRoy was a pleasant, honest salesman who worked hard for our business. I am very pleased with the deal we received. our business. I am very pleased with the deal we received. More

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I like the video's I get when they do my oil change and they usually can fit me in. they usually can fit me in. More

by GRUBBBOGRANCH Verified Customer Verified Customer

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We had great service for a critical repair from Franco! Thanks Franco for getting us in for this repair! Thanks Franco for getting us in for this repair! More

by ROMANS537 Verified Customer Verified Customer

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Awful Customer Service! Talk to any one other than "Service Consultant" Franco Leonard, go seek a manager immediately for any service issues; will attempt to push you out th Talk to any one other than "Service Consultant" Franco Leonard, go seek a manager immediately for any service issues; will attempt to push you out the door. Rude and unprofessional! My wife just bought a brand new 2023 Mazda CX50 from the Motor City Dealership one week ago. When driving at higher speeds we noticed a lot of noise coming from the sun/moon roof. We called and scheduled an appointment at the "NORTH" dealership believing it was a possibly a seal issue. Received a phone call from Consultant Franco Leonard with him "believing" that it came from the roof racks installed on top. When asking him if they took them off and test drove it to make sure and confirm that this was the issue; he stated; "No we haven't taken it out again because we believe that is the issue, and we will charge you to remove the racks". When questioning him how he can be so sure without removing the racks and driving the vehicle again. He snapped and said "I guarantee this is the issue" and handed us the paperwork for the vehicle. Mr Leonard and this dealership do not care about the customers, the costumer's concerns or their vehicles and are more concerned with numbers and how many vehicles they can push through service. Awful first impression, we will not be back or deal with Mr. Leonard. More

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Penkhus Mazda provides great service and does exceptional work. We appreciate their quick response to assisting our car needs. work. We appreciate their quick response to assisting our car needs. More

by SNLUTZ Verified Customer Verified Customer

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