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Franco Leonard
Franco Leonard at Bob Penkhus Mazda at Powers

Franco Leonard | Page 3

Service Advisor

Bob Penkhus Mazda at Powers

7455 Test Drive
Colorado Springs, CO 80923

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404 Reviews
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404 Reviews

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404 Reviews of Franco Leonard

November 15, 2023

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Provided great service. ensured our buying experience was smooth and as stress free as possible. More

by SOONERWXMAN1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth Confer, Darren Keller

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Nov 15, 2023

Bob Penkhus Mazda at Powers responded

Thank you for trusting us with your Mazda! We know it can be a stressful experience, and we're so glad to hear that you had a smooth one!

November 15, 2023

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Didn’t have to reschedule when we were a few minutes late. They were super friendly More

by A_R_MICKEY
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Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 15, 2023

Bob Penkhus Mazda at Powers responded

Thank you for the five-star review! We hope to see you again in the future!

November 14, 2023

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Amazing service and customer service. They are always so kind and do a great job listening to my requests and being respectful More

by T.BOURQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth Confer, Darren Keller

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Nov 15, 2023

Bob Penkhus Mazda at Powers responded

Thank you so much for the five-star review! We appreciate you!

November 14, 2023

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Do away with the extra 3% for using credit cards. That's part of doing business in today's society and the burden should fall on the business itself not the customer. Don't be so greedy. More

by PC0MRADE007
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 17, 2023

Bob Penkhus Mazda at Powers responded

Thank you for coming to see us for your car needs. We are help we could help. We appreciate your feedback, and we will be sure to pass it along to our management team.

November 11, 2023

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Employee Rating

Always get good service. Hope they can fix the heater this time, before winter sets in. More

by Danlor2000
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Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2023

Bob Penkhus Mazda at Powers responded

Thank you for leaving a review! We appreciate you.

November 06, 2023

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I went 2 times to get the tires [per the service team ask] and then I was told to get an appointment to get the tires installed. More

by MIGUELARRIETA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2023

Bob Penkhus Mazda at Powers responded

Dear Miguel, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Keith Youngers Service Manager 719-785-9615

November 06, 2023

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I have purchased a few vehicles from here and just say I am always pleased. Franco has been amazing with the process of getting my windshield replaced, great communication and very friendly! More

by Falcon
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Service Communication
Recommend Dealer
Yes
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Nov 08, 2023

Bob Penkhus Mazda at Powers responded

Thank you for consistently trusting us with your car purchases and your recent windshield replacement. We are elated to hear you had a great visit with Franco! Please reach out if we can help you in the future!

November 02, 2023

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They have always taken care of us when we needed it. Will look to the for our next car. More

by MRLKM
Service Communication
Recommend Dealer
Yes
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Nov 03, 2023

Bob Penkhus Mazda at Powers responded

We appreciate the kind words, and it's our honor to serve you! We look forward to serving you again in the future!

November 02, 2023

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Very professional and helpful. Much better than the dealership where we purchased our used 2023 CX-30. More

by dennis.a.daniels
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Recommend Dealer
Yes
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Nov 03, 2023

Bob Penkhus Mazda at Powers responded

Dennis, thank you for the five stars!

October 30, 2023

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Very helpful and friendly, not to mention knowledgeable . Their service is top notch and I especially loved the video SHOWING me all the problems with my car More

by COLORADOCARRIE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt in sales

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Nov 02, 2023

Bob Penkhus Mazda at Powers responded

Carrie, we're so glad you enjoyed your service and the vehicle inspection video! Thank you for trusting us with your Mazda. We hope to see you again soon!

Nov 02, 2023

COLORADOCARRIE responded

You are very welcome, and have earned a lifelong customer.

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