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Franco Leonard
Franco Leonard at Bob Penkhus Mazda at Powers

Franco Leonard | Page 36

Service Advisor

Bob Penkhus Mazda at Powers

7455 Test Drive
Colorado Springs, CO 80923

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404 Reviews
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404 Reviews

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404 Reviews of Franco Leonard

November 10, 2021

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Employee Rating

Service was good overall; a bit slow on ordering the breaks but good follow up. More

by Scorps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Rogers, Layne T

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November 09, 2021

Dealership Rating
Employee Rating

They are always helpful I feel my car is getting the best care. Thanks to All employees More

by GINGLUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 10, 2021

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review. We strive to provide the best service in town and are pleased we could accomplish that with your visit. Come see us again for any other car needs.

November 09, 2021

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Employee Rating

Always get great customer service from the service department. Love the inspection videos they send. Highly recommend! More

by AMGEISER63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 10, 2021

Bob Penkhus Mazda at Powers responded

Thank you for coming to see us for your vehicle's service needs. We are honored by your trust. We appreciate the recommendation and will be sure to let the team know they are doing a great job. See you at your next appointment.

November 09, 2021

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Employee Rating

I completely understand that service would be slower than normal due to several mechanics out due to civid. I appreciate the advanced warning. Two and a half hours later I was told my oil change and tire r More

by BIB4451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Nov 10, 2021

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

November 08, 2021

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Employee Rating

I always have an appointment for my oil changes but they still require my car for 2 hours and last time kept we waiting another hour after that. More

by LISAPOHLENZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Layne T

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Nov 10, 2021

Bob Penkhus Mazda at Powers responded

Dear Lisa, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

November 08, 2021

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Employee Rating

Franco was so friendly and helpful! He was great at communicating and following up during my service through texting. I had to work so I appreciate him. More

by COLLINSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 10, 2021

Bob Penkhus Mazda at Powers responded

We appreciate you taking the time to leave a review about your visit. We are extremely happy to hear you enjoyed the interactions with Franco and our service team. Thank you for trusting us and see you at the next visit.

November 08, 2021

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Employee Rating

The staff was very friendly and efficient. I appreciated the texts updating me along the way too. More

by TLKAMINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 10, 2021

Bob Penkhus Mazda at Powers responded

We appreciate you coming to see us for your cars service needs. See you at the next appointment.

November 07, 2021

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Employee Rating

I like to send the video recording of my car checked. Excellent service in time. More

by RAYSUH
Recommend Dealer
Yes
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Nov 10, 2021

Bob Penkhus Mazda at Powers responded

Thank you for coming to see us. We stand by our knowledge and transparency. We are pleased you enjoyed the video. Come see us again for any other car needs.

November 07, 2021

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Employee Rating

Took over 2 hours to get a 5000 mile oil change. I was told 1 hour. More

by RAECHELANDERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Nov 10, 2021

Bob Penkhus Mazda at Powers responded

Dear Raechel, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

November 07, 2021

Dealership Rating
Employee Rating

The gentleman who helped me was so nice and very courteous, but the time it took to get my car serviced was outrageous. More

by ABURNHAM5712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Nov 10, 2021

Bob Penkhus Mazda at Powers responded

Thank you for your honest feedback. We appreciate you coming to see us for your vehicle needs. Come see us again.

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