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Frank Baccaro

Overview Reviews (47) Inventory (62)

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Frank Baccaro

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Frank Baccaro | Page 3

Sales and Leasing Consultant

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.8

47 Reviews

Overview Reviews (47) Inventory (62)

Dealership Experience

3 yrs, 5 mos

Languages Spoken

English

4.8

47 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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47 Reviews of Frank Baccaro

June 07, 2023

Dealership Rating

Employee Rating

Easy experience with excellent customer service that exceeded my expectations. Mike and Frank were terrific! exceeded my expectations. Mike and Frank were terrific! More

by paulecollins

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cory Taylor

Helpful 0

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Jun 07, 2023 -

Salerno Duane Ford responded

Happy to hear we were able to exceed your expectations! Pleasure working with you!

June 06, 2023

Dealership Rating

Employee Rating

Bought new 2023 Bronco and Frank was great with helping review and test the vehicle. review and test the vehicle. More

by RCOLANERO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sal Zebardast

Helpful 0

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March 23, 2023

Dealership Rating

Employee Rating

Salerno is always ready to help and they are very professional and courteous i have been going there for years keep up the good work professional and courteous i have been going there for years keep up the good work More

by STEVEWYRWA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro, Samantha Hanlein, Carrie Howard , Steven Sosunov

Helpful 0

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March 15, 2023

Dealership Rating

Employee Rating

Salerno Duane is a very professional operation. Everyone is pleasant and concerned with customer satisfaction. In this day and age, you don't see that as a priority so much anymore. I will defin Everyone is pleasant and concerned with customer satisfaction. In this day and age, you don't see that as a priority so much anymore. I will definitely recommend then. Great job Jimmy, Frank et al! More

by DKOWALSKY2614

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Phil Diamant, Sal Zebardast

Helpful 0

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Mar 20, 2023 -

Salerno Duane Ford responded

Thank you for your kind words and your review! Customer service is very important to us, and its truly a pleasure working with customers like yourself. Have a great day!

February 11, 2023

Dealership Rating

Employee Rating

Took me a year and a half for a car to come in. Dealer mis ordered it and said they followed up with ford when they did not. Total mess. Dealer mis ordered it and said they followed up with ford when they did not. Total mess. More

by jason@integratedtechsolutions

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Steven Sosunov, Sal Zebardast

Helpful 0

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Feb 13, 2023 -

Salerno Duane Ford responded

Our sincerest apologies that you were not happy with your experience! Customer service is extremely important to us so we appreciate your feedback. Would love the opportunity to speak with you further on this. Please contact me when time allows. Thank you again for your feedback and your time. Jimmy Sosunov, 908-277-6700 ext 3314

January 25, 2023

Dealership Rating

Employee Rating

Great sales people and the finance dept. was very courteous and helpful. Salerno Duane will always be my first stop. was very courteous and helpful. Salerno Duane will always be my first stop. More

by bud.dyer

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Gerardo Giordano, Heather Nicastro, Chris Laurent , Phil Diamant, Franklin Reynoso, Steven Sosunov, Cory Taylor, Sal Zebardast, Alex in finance

Helpful 0

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Jan 27, 2023 -

Salerno Duane Ford responded

We love to hear that! Awesome feedback, and we look forward to having the opportunity to help you again in the future!

December 06, 2022

Dealership Rating

Employee Rating

Overall experience was very good. They made the process very easy and we were very happy with the truck we purchased. They made the process very easy and we were very happy with the truck we purchased. More

by IANCPERRY19

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sal Zebardast

Helpful 0

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Dec 13, 2022 -

Salerno Duane Ford responded

Thank you for your 5 star review! We are so happy to hear we were able to make it an easy experience for you!

December 01, 2022

Dealership Rating

Employee Rating

Outstanding & really good customer service that met my needs for a vehicle. Look forward to working with them when I purchase my next vehicle with Salerno Duane Ford!! needs for a vehicle. Look forward to working with them when I purchase my next vehicle with Salerno Duane Ford!! More

by benjamink73

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro , John La Manna, Franklin Reynoso, Cory Taylor, Sal Zebardast, Abigail gave me a timely call to pick up my plates & registration.

Helpful 0

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November 10, 2022

Dealership Rating

Employee Rating

Took 2 weeks for oil change appt I have paid for free oil changes Also was not informed about status or if anything was discovered by tech At end problem with contract oil changes Also was not informed about status or if anything was discovered by tech At end problem with contract More

by butchalpert

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Franklin Reynoso, Jimmy Sosunov, Steven Sosunov, Cory Taylor, Sal Zebardast

Helpful 0

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Nov 28, 2022 -

Salerno Duane Ford responded

Thank you so much for sharing your feedback! We truly appreciate your business and look forward to serving you again in the future. Please feel free to reach out to us if there is anything else we can do to make your experience better.

October 15, 2022

Dealership Rating

Employee Rating

Everyone I dealt with was very professional and made the whole experience very positive and enjoyable. whole experience very positive and enjoyable. More

by mtkee

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sal Zebardast, Geovanni Salvador

Helpful 0

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