Frank Bitar
Frank Bitar at Greenway Ford

Frank Bitar

Service Advisor

Greenway Ford

9001 E Colonial Dr
Orlando, FL 32817

4.8
17 Reviews
4.8

17 Reviews

Write a Review

17 Reviews of Frank Bitar

December 27, 2025

Dealership Rating
Employee Rating

Repeated failures of the skid plate 5 failures. The car barely crawled out to the customer pickup area before falling apart. Dashboard settings were returned with “Mykey”. All data erased. Thanks More

by mgw525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

November 23, 2025

Dealership Rating
Employee Rating

I was very satisfied with the service I received from Greenway Ford from the recent VIP service. I had my vehicle picked up by the dealer and returned to my home. It’s worth the price. More

by williewright2169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 07, 2025

Dealership Rating
Employee Rating

Just needed a dount tire put together. Got me right in. Without waiting a long time More

by susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Poley

November 01, 2025

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Professional,, courteous, informative, fast service. First time customer and great experience so far. Thanks Frank More

by jgmcnamee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 18, 2025

Dealership Rating
Employee Rating

I already gave my review a 5 star with my comments being excellent I’m always satisfied with my Advisor.He keeps me informed with any issues or questions I never have nor will trust anyone but Greenway S More

by Lindagreaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Poley

December 19, 2022

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Employee Rating

Everyone Who worked with me gave exceptional service. They were considerate and very friendly. At the end of our visit they surprised us by letting us use our points as payment. More

by Rtopous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Andral

Dec 19, 2022

Greenway Ford responded

Thank you for this great review of Greenway Ford! We are thankful to have you as a customer. Happy holidays–from the team!

December 10, 2022

Dealership Rating
Employee Rating

Charidy took my complaint seriously from the last visit. She called me and offered her assistance to resolve my concern. She followed through and walked with me every step of the way. She kept me informed w More

by jay.chahine
Recommend Dealer
Yes

Other Employees Tagged: Charidy Matos

Dec 12, 2022

Greenway Ford responded

Hello Mr. Chahine, thanks for sharing! We're glad to hear that Charidy worked hard to take excellent care of you and deliver the best customer service you've received. We appreciate you giving us the chance to assist you and turn your experience around. We are glad to have your business, and we hope you have a happy holiday season! --Greenway Ford team

November 07, 2022

Dealership Rating
Employee Rating

It was easy I got a ride home while waiting for my car then picked it up with ease More

by Eve5372
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2022

Greenway Ford responded

We're delighted we could make your experience smooth! Thanks for supporting Greenway Ford with your business and your review!

October 03, 2022

Dealership Rating
Employee Rating

This people like to take the money for the customers. They expend 3 day to check my car and they told to me that it was the transmission they told to me they checked the vehicle and I checked my camera a More

by Luis Domínguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Robert Poley , Terry Bennett, Brian Collins, Ryan Collins, Abel Cruz, Theresa Hordge Martin, Charidy Matos, Edgar Olmeda, Kevin Swata

Oct 04, 2022

Greenway Ford responded

Mr. Dominguez, This is never the experience we want for our guests, so as you can imagine, this feedback is worrisome. We aim to deliver courteous customer care that you can rely on and I will look into these concerns and see that they are properly addressed. Again, I regret that we have left you with the impression that we don't value your business as that certainly isn't the case. If you'd like to discuss this more in-depth with me, I'd appreciate a chance to touch base. Best, Gaylon Stewart - Service Manager - 407-275-3200

August 30, 2022

Dealership Rating
Employee Rating

Took way too long for a works oil change 3 + hours. Made appointment and feel it shouldn’t be 3 hours to do a works oil change. Either scheduling too many to close with available techs. Or not enough t More

by JAHUN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2022

Greenway Ford responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver efficient service for our guests, and it is disappointing to see that we missed the mark. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or help better your visit, please feel free to reach out. Best, Gaylon Stewart - Service Manager - 407-275-3200 X6415

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