Frank Caporicci | Page 5

Customer relations and retention I owned and operated several cars different make and models bought from various dealerships, when I went to Crown Dealership at Pinellas Park I felt t I owned and operated several cars different make and models bought from various dealerships, when I went to Crown Dealership at Pinellas Park I felt that I was talking to old friends, great sales people, Igor and saied, awsom sales manager Eric, and exceptional Finance manager Rob Wilson. I traded in my old car for a newer Used car for myself, and next day went back and bought a new vehicle for my daughter. She was so happy I let her deal with same great people by herself. I am grateful to everyone there and looking forward to recommend this dealership and people I dealt with to all my family and friends More

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I won't go anywhere else Ryan Yeomans was my advisor this time around and he did an awesome job! This is my 3rd SL and I won't buy anywhere else primarily because of the servi Ryan Yeomans was my advisor this time around and he did an awesome job! This is my 3rd SL and I won't buy anywhere else primarily because of the service department. Sure the sales guys are good but it's the service after the sale that keeps me there. Every visit is 5 stars, and this time around, Ryan Yeomans maintained the rating. Crown Eurocars...why go anywhere else? PS: You guys can use that if it's not already taken. 😉 More

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PATRICK MCFARLAND EXCELLENT SERVICE REPRESENTATIVE Patrick McFarland is always professional, courteous and takes excellent care when we have Service needs on our Mercedes. We have two Mercedes but the Patrick McFarland is always professional, courteous and takes excellent care when we have Service needs on our Mercedes. We have two Mercedes but the most recent service was on our 2017 GLE350. Patrick McFarland got us in and out of Service quickly. We highly recommend seeing Patrick McFarland if you have a Service Department need. He takes the extra time to make his customers happy and keeps them informed. WE ARE VERY HAPPY WITH THE ENTIRE EXPERIENCE. Mike & Phyllis Weber, St. Pete Beach, Florida More

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Best dealership ever! I love this dealership! I am always greeted with smiles and great customer service! Tom Cammarata is very knowledgeable, always answers any question I love this dealership! I am always greeted with smiles and great customer service! Tom Cammarata is very knowledgeable, always answers any questions I may have and keeps me informed while my car is being repaired. All staff is so friendly and helpful. Love coming here and highly recommend the place, either you need to service your Mercedes Benz or looking to buy a new vehicle you are in the right place! More

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PICKING UP MY SERVICED 2015 GLA250 Mr. Frank Caporicci allowed me to interrupt his morning with my unscheduled visit and answered ALL the questions I needed answering. What an awesom Mr. Frank Caporicci allowed me to interrupt his morning with my unscheduled visit and answered ALL the questions I needed answering. What an awesome,professional!! More

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Frank Caporicci is AMAZING Mr Caporicci is the most service oriented and truly caring individual I have ever had the pleasure of having had to deal with. My 2007 SL had numerous Mr Caporicci is the most service oriented and truly caring individual I have ever had the pleasure of having had to deal with. My 2007 SL had numerous issues mechanically and he was so wonderful explaining and guiding me through the whole process Thank You! Tom CammarataI have miss spelled that last name horribly, Tom it seems is always there always there with a smile and wanting to do anything he can to help Tom has been a wonderful service advisor and certainly tries to make everyone happy thank you More

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PAT MCFARLAND EXCELLENT SERVICE REPRESENTATIVE Pat McFarland is always professional, courteous, knowledgeable and keeps us informed while our car is in for Service. We just had our first annual se Pat McFarland is always professional, courteous, knowledgeable and keeps us informed while our car is in for Service. We just had our first annual service on our 2017 Mercedes GLE350 and Pat McFarland made it a very pleasing experience. We will recommend him & the Crown Mercedes Service Department to everyone we can. Mike & Phyllis, St. Pete Beach, Florida More

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Great Service Prep on My Certified Pre-owned Mercedes I recently had my Recently purchased Mercedes Benz ML 350, 2014, Serviced at Crown . The Team under Frank C. The Service Manager treat you like Fami I recently had my Recently purchased Mercedes Benz ML 350, 2014, Serviced at Crown . The Team under Frank C. The Service Manager treat you like Family. They went over my vehicle from top to bottom to get it reconditioned like new. Any issues I had from the Sunroof adjustment to the buttons it was all professionally completed. They know how to get it done! Thank you. Peter Vetere More

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SERVICE DEPT. AND SALES DEPT. EXCELLENT WE OWN TWO MERCEDES BOTH PURCHASED NEW FROM CROWN MERCEDES, ST. PETERSBURG, FL. WE WERE RECENTLY IN FOR SERVICE ON OUR ML350 AND WE WERE TREATED EXCE WE OWN TWO MERCEDES BOTH PURCHASED NEW FROM CROWN MERCEDES, ST. PETERSBURG, FL. WE WERE RECENTLY IN FOR SERVICE ON OUR ML350 AND WE WERE TREATED EXCELLENT. THERE ARE MANY PROFESSIONAL AND COURTEOUS EMPLOYEES WE COME IN CONTACT WITH AT CROWN MERCEDES INCLUDING FRANK CAPORICCI SERVICE MGR., LARRY CASTO, MGR., RICHARD WEBB & TOM CAMMARTA, SERVICE REPRESENTATIVES, STEVE WITH ROADSIDE ASSISTANCE & LISA, SERVICE CASHIER. CROWN IS THE BEST MERCEDES DEALER! WE RECOMMEND THIS COMPANY HIGHLY TO OUR FAMILY, FRIENDS & NEIGHBORS. WE LOVE OUR ML350 AND OUR E350. MIKE & PHYLLIS WEBER, ST. PETE BEACH, FL More

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No customer service I have bought three cars from Mercedes and always service . But in the last four months i have not got the service I was acostom . I came in Nov for a I have bought three cars from Mercedes and always service . But in the last four months i have not got the service I was acostom . I came in Nov for a check engine light on was told it was a egr valves and it would not be under warranty . Told them to go ahead do the work. I am a paraplegic so I have to stay with my van can't use there loaner car.after five hours told they didn't have parts . Asked if I could come back no problem. When I get home I look in my warranty book from Mercedes and find that park is covered so I inform Mr Charile apple he diss agrees so I speak to Frank caloriccii who does his due diligence and agrees that it is covered Great! So I wait for call to bring van back in get the call in dec bring back in sit for four hours then told a bolt or some other part didn't come in and asked if they could repair when it comes in. I agree and Mr Apple offered to pick van up day before the repair so the engine would be cool and I would not have to set there. Well it now almost march and I have not gotten a call . Check engine light still on . Crown does good work but there is a major breakdown in customer service . They did send me a card for a discount on future work but can't use it if they never take my call or repair van. More

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