Frank Caporicci | Page 5

PICKING UP MY SERVICED 2015 GLA250 Mr. Frank Caporicci allowed me to interrupt his morning with my unscheduled visit and answered ALL the questions I needed answering. What an awesom Mr. Frank Caporicci allowed me to interrupt his morning with my unscheduled visit and answered ALL the questions I needed answering. What an awesome,professional!! More

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Frank Caporicci is AMAZING Mr Caporicci is the most service oriented and truly caring individual I have ever had the pleasure of having had to deal with. My 2007 SL had numerous Mr Caporicci is the most service oriented and truly caring individual I have ever had the pleasure of having had to deal with. My 2007 SL had numerous issues mechanically and he was so wonderful explaining and guiding me through the whole process Thank You! Tom CammarataI have miss spelled that last name horribly, Tom it seems is always there always there with a smile and wanting to do anything he can to help Tom has been a wonderful service advisor and certainly tries to make everyone happy thank you More

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PAT MCFARLAND EXCELLENT SERVICE REPRESENTATIVE Pat McFarland is always professional, courteous, knowledgeable and keeps us informed while our car is in for Service. We just had our first annual se Pat McFarland is always professional, courteous, knowledgeable and keeps us informed while our car is in for Service. We just had our first annual service on our 2017 Mercedes GLE350 and Pat McFarland made it a very pleasing experience. We will recommend him & the Crown Mercedes Service Department to everyone we can. Mike & Phyllis, St. Pete Beach, Florida More

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Great Service Prep on My Certified Pre-owned Mercedes I recently had my Recently purchased Mercedes Benz ML 350, 2014, Serviced at Crown . The Team under Frank C. The Service Manager treat you like Fami I recently had my Recently purchased Mercedes Benz ML 350, 2014, Serviced at Crown . The Team under Frank C. The Service Manager treat you like Family. They went over my vehicle from top to bottom to get it reconditioned like new. Any issues I had from the Sunroof adjustment to the buttons it was all professionally completed. They know how to get it done! Thank you. Peter Vetere More

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SERVICE DEPT. AND SALES DEPT. EXCELLENT WE OWN TWO MERCEDES BOTH PURCHASED NEW FROM CROWN MERCEDES, ST. PETERSBURG, FL. WE WERE RECENTLY IN FOR SERVICE ON OUR ML350 AND WE WERE TREATED EXCE WE OWN TWO MERCEDES BOTH PURCHASED NEW FROM CROWN MERCEDES, ST. PETERSBURG, FL. WE WERE RECENTLY IN FOR SERVICE ON OUR ML350 AND WE WERE TREATED EXCELLENT. THERE ARE MANY PROFESSIONAL AND COURTEOUS EMPLOYEES WE COME IN CONTACT WITH AT CROWN MERCEDES INCLUDING FRANK CAPORICCI SERVICE MGR., LARRY CASTO, MGR., RICHARD WEBB & TOM CAMMARTA, SERVICE REPRESENTATIVES, STEVE WITH ROADSIDE ASSISTANCE & LISA, SERVICE CASHIER. CROWN IS THE BEST MERCEDES DEALER! WE RECOMMEND THIS COMPANY HIGHLY TO OUR FAMILY, FRIENDS & NEIGHBORS. WE LOVE OUR ML350 AND OUR E350. MIKE & PHYLLIS WEBER, ST. PETE BEACH, FL More

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No customer service I have bought three cars from Mercedes and always service . But in the last four months i have not got the service I was acostom . I came in Nov for a I have bought three cars from Mercedes and always service . But in the last four months i have not got the service I was acostom . I came in Nov for a check engine light on was told it was a egr valves and it would not be under warranty . Told them to go ahead do the work. I am a paraplegic so I have to stay with my van can't use there loaner car.after five hours told they didn't have parts . Asked if I could come back no problem. When I get home I look in my warranty book from Mercedes and find that park is covered so I inform Mr Charile apple he diss agrees so I speak to Frank caloriccii who does his due diligence and agrees that it is covered Great! So I wait for call to bring van back in get the call in dec bring back in sit for four hours then told a bolt or some other part didn't come in and asked if they could repair when it comes in. I agree and Mr Apple offered to pick van up day before the repair so the engine would be cool and I would not have to set there. Well it now almost march and I have not gotten a call . Check engine light still on . Crown does good work but there is a major breakdown in customer service . They did send me a card for a discount on future work but can't use it if they never take my call or repair van. More

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Karl Petersen , one of the sales staff , turned out to be a wonderful " trustworthy " sales person . His management , Larry and Michal are just outstanding . NO wonder things are flowing and successful ! S a wonderful " trustworthy " sales person . His management , Larry and Michal are just outstanding . NO wonder things are flowing and successful ! Service mgr.Frank has truly staff , that needs to be equaled , ie Richard Webb Coming to the parts dept. , Floyd , the mgr. and Bill Simpson are the best in the field , there are too many others to mention . However , Lorrie , the lady in charge of collecting the BUCK , is just an angel and totally charming . Sincerely Dieter Grzella More

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