Frank Caporicci | Page 4

all services received I'm NOT a person , that makes a lot of wind , but mFrank and his staff are if not the most caring staff of many dealership's I have experienced in t I'm NOT a person , that makes a lot of wind , but mFrank and his staff are if not the most caring staff of many dealership's I have experienced in this country , as well as in Germany and Canada . very sincerely Dieter Grzella More

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Great service I want thank Bianca Presti for being a great professional and for everyone at Crown for following up. The true sign of a great dealership is what they I want thank Bianca Presti for being a great professional and for everyone at Crown for following up. The true sign of a great dealership is what they do when there is a problem. And, Crown went the whole distance in making sure the issue was resolved. Very happy customer. More

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Unsatisfied customer service for GLE 350 I do not usually do reviews, however my experience with Crown Euro deserves attention . On August 30th I purchased my first Mercedes Benz, I was so ex I do not usually do reviews, however my experience with Crown Euro deserves attention . On August 30th I purchased my first Mercedes Benz, I was so excited and looking forward to enjoying my new car unfortunately it didn’t last. Bianca Presti was helpful, nice and patient with me during the entire process of the sale. Two days later my son also bought another Mercedes Benz from Bianca. After those sales she no longer showed any interest to help. The day of my purchase, I was not able to bring my car home with me because there were a couple things that needed to be repaired. Due to that, Bianca told me that she would bring the car to my house. When she brought my car back, we went to check that everything was done and fixed as I was promised. I was very upset for the following reasons when I finally received my vehicle. The headliner of the car still had many stains, the passenger seat and the backseat both had holes and you could still smell animal scents from the previous owner. When I asked Bianca why was my vehicle brought to me in that condition after all those faults were noted previously when purchased, her response was that she didn’t notice those faults and that she would needed to check with her boss about having all of those faults fixed. After several texts and emails, she eventually scheduled repairs for the headliner and the seats. After the repairs, she offered to have the car washed. Upon receiving my vehicle back, it was in worst condition in which I turned it in. There were water marks all over the body of the car and there were scratches and the paint was chipped on the driver´s door which previously did not exist. I called the service department and requested to speak to the Manager Frank Caporicci left several messages over a week ago and I still have not been contacted by him. Additional issues I have had since I purchased the vehicle, there is a mechanical issue with the trunk, my plates were supposed to be transferred, which they have not been, so my vehicle currently has temporary tags that will expire in 10 days. Due to the customer service and treatment I have received from this dealership, I took my car to the Mercedes Benz of Wesley Chapel service department. Marc Scotch, their Assistant Service Manager, told me that the Hatch Alarm needed to be replaced. Being that this is a Certified Pre-Owned, everything is supposed to be inspected and certified in working condition and detailed for sale, however that is not the product or service I received. Today I called back to Crown Euro to speak with the General Manager Dan Morris. I left a message with his assistant’s voicemail and I have not received any contact back. Despite the great reviews listed, my experience was the complete opposite of 5 stars. I do not understand why I was treated in this way and because of this experience my excitement of buying my first Mercedes was taken away and I will definitely not be recommending anyone or any future customers to this dealership. More

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Charlie Apple one of my 2 service advisors is great! You can’t get any better than Charlie Apple. He’s off on Mondays and Sundays but he’s located in the Mercedes service center on US Highway 19 N. (acr You can’t get any better than Charlie Apple. He’s off on Mondays and Sundays but he’s located in the Mercedes service center on US Highway 19 N. (across from the Walmart) from around 7 AM until late Tuesday through Saturday. More

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Mercedes Sprinter van Quick and reliable service with trained techs that care about the work they perform. Staff always accommodating. Never been ignored or approached by p Quick and reliable service with trained techs that care about the work they perform. Staff always accommodating. Never been ignored or approached by pushey sales people. Great facilities, look through windows and see the garage, clean and organized. More

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Excellent as always and never lets me down. Ryan Yeomans continues to provide outstanding service and top notch communication. Thanks once again to you and the whole Crown Eurocar team! I alwa Ryan Yeomans continues to provide outstanding service and top notch communication. Thanks once again to you and the whole Crown Eurocar team! I always feel welcome. Regards, Joe Galinski Rose Electronics Inc. President/CEO More

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repalcement of door panel Tom Cammarata, Frank Caporicci have as usual outdone themselves in providing the excellent service I have come to know at Crown Mercedes. They are a p Tom Cammarata, Frank Caporicci have as usual outdone themselves in providing the excellent service I have come to know at Crown Mercedes. They are a pleasure to deal with. More

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Absolutely the Best Service with a Personal Touch! Ryan Yeomans and Frank Caporicci ALWAYS go the extra mile to make sure it is smooth sailing with any issues I may have with my SL550. I have been a Ryan Yeomans and Frank Caporicci ALWAYS go the extra mile to make sure it is smooth sailing with any issues I may have with my SL550. I have been a satisfied customer for over 10 years. Thank You! Joe G More

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Tom Cammarata gave me excellent service. He is the best. In all my dealings with auto service, Tom Cammarata was without any doubt the finest gentleman i have ever met, He did everything I needed done. Than In all my dealings with auto service, Tom Cammarata was without any doubt the finest gentleman i have ever met, He did everything I needed done. Thank you Tom. Rudy More

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Buying my new car They made it easy to purchase my new vehicle.They were all very friendly,personable and courteous. It was a pleasure buying my new car.It was a great They made it easy to purchase my new vehicle.They were all very friendly,personable and courteous. It was a pleasure buying my new car.It was a great experience from the begining to end More

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