Frank Castagna

dropped vehicle off for initial service. Was completed quickly. Everyone at drop off and pick up was very friendly and professional. Was completed quickly. Everyone at drop off and pick up was very friendly and professional. More

by AI.SILVER Verified Customer Verified Customer

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Frank is my dedicated service manager and he is awesome! I know very little about cars and he puts me at ease when bringing my vehicle in for servicing and is super patient :) I know very little about cars and he puts me at ease when bringing my vehicle in for servicing and is super patient :) More

by KSUNDERMEIER Verified Customer Verified Customer

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Very knowledgeable on what’s needed for my vehicle based on mileage and year. Gave great suggestions for the type of driving I do. on mileage and year. Gave great suggestions for the type of driving I do. More

by SEAN.BERGERT Verified Customer Verified Customer

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Convenient appointment and a timely completion of service. The waiting area is comfortable and the bathrooms are clean. service. The waiting area is comfortable and the bathrooms are clean. More

by MATTYBP Verified Customer Verified Customer

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Best service. Easy appointments Easy check in. Speedy service Comfortable waiting area very nice people Frank Castagna is the best Easy appointments Easy check in. Speedy service Comfortable waiting area very nice people Frank Castagna is the best More

by KAPLEM Verified Customer Verified Customer

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I purchased my 2020 GMC Turbo Diesel and expected a premium, reliable truck — instead I’ve gotten nothing but frustration, expense, and stonewalling from both GMC Delray’s service department and GM Cus premium, reliable truck — instead I’ve gotten nothing but frustration, expense, and stonewalling from both GMC Delray’s service department and GM Customer Service. Owners across forums and Duramax community boards have been reporting 10-speed transmission valve body failures that lead to harsh shifting, torque converter shuddering, and even limp mode or lockup conditions. These issues aren’t rare anomalies — they’re well-documented complaints from GMC and Chevy owners with similar model years.  My truck began sputtering and shuddering under load, a classic symptom of torque converter and valve body problems that many others have also documented online. Despite my visits and clear diagnostic results showing failures directly tied to the transmission’s valve body and torque converter, GMC Delray refuses to classify the damage as a defect worthy of warranty coverage. They’ve told me the damage isn’t covered and wants me to pay for work that is clearly tied to a known failure trend. Other owners have experienced months at dealerships waiting on backordered valve body parts, or being offered only software updates that don’t fix the underlying failure.  To make matters worse, GM Customer Service has been dismissive, offering platitudes but no resolution, not standing behind their product, and forcing owners like me to fight for coverage that should be automatic under powertrain warranty. This has been an expensive, drawn-out nightmare. Based on my ordeal and the countless similar reports from real owners, I can no longer trust GMC or GM to honor their commitments. Avoid dealing with Delray’s “service” department unless you want endless excuses and zero accountability. (If you are experiencing the same concern I am there is a class action suit regarding the 10 speed transmission) Contact information at GM Service manager Ralph Nahmod Assistance service manager Dave Glickatein Master service consultant Casey Salman More

by ecumike07 Verified Customer Verified Customer

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The service staff were friendly,knowledgeable and efficient in their handling of the job I will be back again. efficient in their handling of the job I will be back again. More

by Ljmozes Verified Customer Verified Customer

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I can not Reiterate ENOUGH How Fantastic My experience From my initial convo with Steve to picking up my car that had been cleaned both inside and outside in addition to having the recall completed. INCRE From my initial convo with Steve to picking up my car that had been cleaned both inside and outside in addition to having the recall completed. INCREDIBLE CUSTOMER EXPERIENCE- I HAVE ALREADY SHARED THIS WITH MY FAMILY, NEIGHBORS, FRIENDS-THANK YOU DELRAY BUICK!!!! More

by CHELLYROSE Verified Customer Verified Customer

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Only place I’ve come with my vehicle since moving to FL. Frank is always friendly and communicates clearly. I appreciate the service here a lot. Frank is always friendly and communicates clearly. I appreciate the service here a lot. More

by NADIAFRANCK Verified Customer Verified Customer

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This place provides with great customer service experience and attention to detail! It will make you feel comfortable about your car’s service. experience and attention to detail! It will make you feel comfortable about your car’s service. More

by TPMOREL Verified Customer Verified Customer

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