Frank Castagna
Frank Castagna at Delray Buick GMC
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Frank Castagna

Service Advisor

Delray Buick GMC

2400 South Federal Highway
Delray Beach, FL 33483

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4.9
141 Reviews
4.9

141 Reviews

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141 Reviews of Frank Castagna

April 28, 2025

Dealership Rating
Employee Rating

I’ve been servicing my trucks there for 6 years now and service had always been prompt, courteous and professional and my last two trucks were not even purchased there. Recently brought my daughter to bu More

by R519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2025

Delray Buick GMC responded

Thank you for your continued trust in Delray Buick GMC over the years! We're delighted to hear about your positive experiences with our service team and that you've chosen us for your daughter's first GMC truck. We look forward to serving you both in the future!

April 24, 2025

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Employee Rating

I was in and out service was great! No issues. Surprised though no flood bulbs in stock. More

by FTARLTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2025

Delray Buick GMC responded

Ftarlton, thanks so much for your high rating of Delray Buick GMC! Sorry about those flood bulbs!

April 24, 2025

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Employee Rating

Frank is always a pleasure to deal with. My car is always serviced promptly with excellent workmanship. Frank and the entire service team are an asset to Delray Buick GMC. More

by LENLAWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2025

Delray Buick GMC responded

We're delighted to hear that Frank and the service team at Delray Buick GMC consistently provide you with excellent workmanship. Thank you for recognizing their efforts, and we look forward to serving your car needs in the future!

April 03, 2025

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Employee Rating

Made an appointment for my Acadia for recall on the air bag. no parts and they only did an oil change that I really did not need. call ed for 3 days to find out when it would be compleat and was put on hol More

by Rick SUCHE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Apr 07, 2025

Delray Buick GMC responded

Rick, I'm sorry to hear about the inconvenience you faced with your Acadia's recall service. It sounds like there was a breakdown in communication on our end, and I apologize for any frustration this caused. Please feel free to reach out directly so we can assist further and ensure you're kept informed moving forward.

March 26, 2025

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Employee Rating

I had a great service experience from the moment I arrived. Frank introduced himself explain to me the entire process and got my car completed by promised time. More

by JAVILEXUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2025

Delray Buick GMC responded

We're delighted to hear that Frank provided you with a great service experience at Delray Buick GMC! It's wonderful knowing everything was completed on time and to your satisfaction. Thanks for sharing this feedback!

March 22, 2025

Dealership Rating
Employee Rating

Dan Fielder was a great sales person. had all the answers to my questions & went over al the features in the GMC before we left. More

by ROBERT_220048
Recommend Dealer
Yes

Other Employees Tagged: Dan Fielder

Mar 28, 2025

Delray Buick GMC responded

We're delighted to hear that Dan provided you with all the information and support needed during your visit at Delray Buick GMC. Thank you for sharing this positive experience, and we hope you're enjoying all the features of your new GMC!

March 14, 2025

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Employee Rating

They were Professional and personal, caring about our needs and tried to minimize the time needed to complete out transaction More

by ELAINE7743
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Heinsohn, Gregg Hathhorn, Destiny Diaz , Diane in leasing

Mar 25, 2025

Delray Buick GMC responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Delray Buick GMC was able to meet your needs efficiently and professionally. We appreciate the feedback and look forward to serving you again in the future!

March 01, 2025

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Employee Rating

Frank is such a great guy. Always a wonderful experience working with him. He makes sure I’m well taken care of. More

by RedG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Schear, Kyle Williams

Mar 03, 2025

Delray Buick GMC responded

It's fantastic to hear that Frank consistently provides you with a wonderful experience at Delray Buick GMC. Thank you for sharing your positive feedback, and we look forward to serving you again!

February 20, 2025

Dealership Rating
Employee Rating

Frank is awesome! Always takes care of me, any problems with my car he makes sure to make it right. More

by SouawnBenita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2025

Delray Buick GMC responded

We really appreciate you taking the time to leave Delray Buick GMC this awesome review! Did you mean to select only 1 star for your review? It sounds like all went well!

February 12, 2025

Dealership Rating
Employee Rating

Frank is great but when my new vehicle goes in for warranty service, a loaner vehicle should be offered and the serviced vehicle should be washed More

by Frank@BioPure.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Heinsohn

Feb 13, 2025

Delray Buick GMC responded

Thank you for your feedback! We're glad to hear that Frank provided great service, but we apologize for any inconvenience regarding the loaner vehicle and car wash. We strive to enhance our customer experience and will certainly take this into consideration. If you'd like to discuss further or have any other concerns, please feel free to reach out.

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