Frank Castagna

At least fif teen words about this dealer fif teen word minimum please thank you minimum please thank you More

by RSNIPERMEDIC Verified Customer Verified Customer

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Frank did a great job taking care of all my needs and concerns in a timely manner. concerns in a timely manner. More

by Heyciv Verified Customer Verified Customer

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Frank always treats me well. I don’t live close so the good service is much appreciated. I don’t live close so the good service is much appreciated. More

by TOM@STORYELEVATORSOLUTIONS.COM Verified Customer Verified Customer

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Frank explained all services my car needed with oil change. My car was done in a timely manner . change. My car was done in a timely manner . More

by ACHICHEARO2 Verified Customer Verified Customer

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dropped vehicle off for initial service. Was completed quickly. Everyone at drop off and pick up was very friendly and professional. Was completed quickly. Everyone at drop off and pick up was very friendly and professional. More

by AI.SILVER Verified Customer Verified Customer

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Frank is my dedicated service manager and he is awesome! I know very little about cars and he puts me at ease when bringing my vehicle in for servicing and is super patient :) I know very little about cars and he puts me at ease when bringing my vehicle in for servicing and is super patient :) More

by KSUNDERMEIER Verified Customer Verified Customer

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Convenient appointment and a timely completion of service. The waiting area is comfortable and the bathrooms are clean. service. The waiting area is comfortable and the bathrooms are clean. More

by MATTYBP Verified Customer Verified Customer

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Very knowledgeable on what’s needed for my vehicle based on mileage and year. Gave great suggestions for the type of driving I do. on mileage and year. Gave great suggestions for the type of driving I do. More

by SEAN.BERGERT Verified Customer Verified Customer

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Best service. Easy appointments Easy check in. Speedy service Comfortable waiting area very nice people Frank Castagna is the best Easy appointments Easy check in. Speedy service Comfortable waiting area very nice people Frank Castagna is the best More

by KAPLEM Verified Customer Verified Customer

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(Update review) “I purchased my 2020 GMC Turbo Diesel expecting a dependable, high-performing truck. After experiencing issues with the transmission — including shuddering under load — I initially felt f expecting a dependable, high-performing truck. After experiencing issues with the transmission — including shuddering under load — I initially felt frustrated, especially after seeing similar concerns reported by other Duramax owners regarding valve body and torque converter performance. However, after working through the situation with GMC Delray’s service department, I can say they were willing to step in and work with me toward a resolution. While the repair was not fully covered under warranty and I did have some out-of-pocket costs, the team made an effort to address the issue and move the process forward. This was not a quick or perfect experience, but I do appreciate that the dealership ultimately took the time to evaluate the problem and help find a workable solution. If you’re dealing with a similar concern, it’s worth staying engaged with the service team and advocating for your case, as they are willing to work with you.” I purchased my 2020 GMC Turbo Diesel and expected a premium, reliable truck — instead I’ve gotten nothing but frustration, expense, and stonewalling from both GMC Delray’s service department and GM Customer Service. Owners across forums and Duramax community boards have been reporting 10-speed transmission valve body failures that lead to harsh shifting, torque converter shuddering, and even limp mode or lockup conditions. These issues aren’t rare anomalies — they’re well-documented complaints from GMC and Chevy owners with similar model years.  My truck began sputtering and shuddering under load, a classic symptom of torque converter and valve body problems that many others have also documented online. Despite my visits and clear diagnostic results showing failures directly tied to the transmission’s valve body and torque converter, GMC Delray refuses to classify the damage as a defect worthy of warranty coverage. They’ve told me the damage isn’t covered and wants me to pay for work that is clearly tied to a known failure trend. Other owners have experienced months at dealerships waiting on backordered valve body parts, or being offered only software updates that don’t fix the underlying failure.  To make matters worse, GM Customer Service has been dismissive, offering platitudes but no resolution, not standing behind their product, and forcing owners like me to fight for coverage that should be automatic under powertrain warranty. This has been an expensive, drawn-out nightmare. Based on my ordeal and the countless similar reports from real owners, I can no longer trust GMC or GM to honor their commitments. Avoid dealing with Delray’s “service” department unless you want endless excuses and zero accountability. (If you are experiencing the same concern I am there is a class action suit regarding the 10 speed transmission) Contact information at GM Service manager Ralph Nahmod Assistance service manager Dave Glickatein Master service consultant Casey Salman More

by ecumike07 Verified Customer Verified Customer

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