Frank Charles
Frank Charles at Mercedes-Benz of Oklahoma City

Frank Charles

Loaner Car Administrator

Mercedes-Benz of Oklahoma City

14240 Broadway Extension
Edmond, OK 73103

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67 Reviews

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67 Reviews

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67 Reviews of Frank Charles

March 09, 2023

Dealership Rating
Employee Rating

My sales advisor Debra was awesome and a lot of help and continues to be a lot of help More

by landon_tucker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 02, 2023

Dealership Rating
Employee Rating

Thank you for the opportunity to purchase my wonderful GLE450 just before Christmas, it is exactly what I wanted! Please know I have worked with Jeff Lang in your service department over the last year who More

by lincay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 09, 2023

Mercedes-Benz of Oklahoma City responded

We are so glad you had a wonderful experience with our team and dealership and truly appreciate the kind words. We look forward to helping you in the future.

December 20, 2022

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Employee Rating

Debra was wonderful the first time I bought a new Mercedes Benz. And, fast forward seven years and she - and the entire precess - are still the Movie Stars of the car buying process. She made it si More

by griffdmd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 09, 2023

Mercedes-Benz of Oklahoma City responded

Thank you so much for the positive feedback! We're thrilled you are enjoying your new car. Be sure to reach out if there is anything we can help with.

December 01, 2022

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Employee Rating

MB of OKC has always done an excellent job in helping me order or locate the vehicles I am looking for. Debra communicates and helps to keep me informed along the way for all cars I have ordered through th More

by Scott 73102
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 01, 2022

Mercedes-Benz of Oklahoma City responded

Thank you so much for the kind words, we will be sure to pass them along. Please let us know if there is anything else we can do to help.

September 17, 2022

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Employee Rating

Purchasing a car from Mercedes-Benz of OKC was a great experience. Top tier service! After a simple email query about the availability of a car I promptly received a custom video walk thru from Michael de More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2022

Mercedes-Benz of Oklahoma City responded

We’re thrilled that you were satisfied with our team and experience here at our dealership. Your feedback is appreciated, and we hope to be of help again soon!

September 27, 2021

Dealership Rating
Employee Rating

Frank is always great. Very pleasant to work with, help takes the stress of just being in the Service department More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: David Sharpe , John Plewes

Oct 05, 2021

Mercedes-Benz of Oklahoma City responded

Jay, Thank you for taking the time to share your experience and the kind words regarding Frank. It appears as though we could have made your experience even better, and I’d be interested to learn about the details of your visit to ensure a higher level of service next time. I’m available at 405-488-6268 or bhudgins@mbokc.com. -Bryon Hudgins, Service Manager.

July 29, 2020

Dealership Rating
Employee Rating

Frank is just fabulous! I never have to dread bringing one of our cars in. I know I can count him to have things lined up ready to go for me. He always has things running seamlessly, to get me in and out. More

by K.Cunningham
Recommend Dealer
Yes
Aug 04, 2020

Mercedes-Benz of Oklahoma City responded

We are so glad you had a wonderful experience with our team and dealership. We look forward to helping you in the future.

January 14, 2020

Dealership Rating

On my 4th Mercedes! Will never go anywhere else. Awesome dealership, friendly staff, excellent service. Have been to many dealerships across US and OKC is the best! Give them a try if your looking. More

by Webtastic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Allred

Jan 20, 2020

Mercedes-Benz of Oklahoma City responded

We are so glad you had a wonderful experience with our team and dealership. We look forward to helping you in the future.

December 24, 2019

Dealership Rating
Employee Rating

Bryon The service provided was outstanding as always. Bryon The service provided was outstanding as always. You, Marlena and Franks always take great care of my CLS and me. Merry Christmas to all More

by Simmons
Recommend Dealer
Yes

Other Employees Tagged: Marlenea Steffens

Dec 31, 2019

Mercedes-Benz of Oklahoma City responded

Thank you so much for the kind words, we will be sure to pass them along. Please let us know if there is anything else we can do to help.

December 23, 2019

Dealership Rating
Employee Rating

It was worst experience I ever had with mercedes benz service in 9 years. They said vehicle was fixed and I can drive knowing that rim was bent and tire wasn’t balanced right. I had to come back 3 times More

by Roman
Recommend Dealer
No

Other Employees Tagged: Lance McHenry, David Sharpe

Dec 24, 2019

Mercedes-Benz of Oklahoma City responded

Roman, Thank you for taking the time to discuss the details of your visit with me directly, and allowing us the opportunity to make things right. Your feedback is invaluable in helping us deliver the level of service that we aim to deliver for you and for other clients. -Bryon Hudgins, Service Manager.

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