Frank Duran | Page 3

Holm Automotive Center Inc responded

We're delighted to hear that your purchase at Holm Automotive in Abilene was not only successful but also enjoyable! It truly warms our hearts to know that you were "very impressed with the results" and that Dylan Scherbring made the entire experience "a pleasant exercise." At Holm Automotive, we strive to "Excel" in every aspect, and this includes providing not just quality products but also a positive and welcoming environment for our customers. Dylan clearly embodies this mission, exceeding your expectations and turning your purchase into a positive memory. His dedication to "Customer Care" and "Professional Growth" shines through in his ability to create a comfortable, informative, and enjoyable experience for everyone who walks through our doors. We're incredibly proud of Dylan for exceeding your expectations and making your purchase such a delight. We'll be sure to share your kind words with him directly, letting him know the impact he has on our customers. Thank you for choosing Holm Automotive and for highlighting Dylan's exceptional service. We take pride in offering "quality results" combined with a "pleasent experience", and it's feedback like yours that motivates us to keep striving for excellence. Please don't hesitate to visit us again, and know that you can always ask for Dylan by name if you'd like to experience his personalized service firsthand. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Your comment about our professionalism warms our hearts! We believe in treating every customer with respect and integrity, and it's wonderful to know that our team made a positive impression. Be sure to get scheduled for your complimentary maintenance! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We sincerely apologize that you felt we didn't communicate with you as promised, and that your experience at our store was not up to your expectations. As role models for our industry, we strive to accommodate every customer's needs. Unfortunately, the vehicle in question received multiple offers at or above the asking price. As per our policy, we prioritize the first offer at the agreed-upon price. We truly value your business and hope you'll give us another chance to demonstrate our commitment to customer satisfaction. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

It's wonderful to hear that Michelle was helpful and easy to work with. We strive to provide a smooth and informative buying experience for all our customers, and your feedback lets us know we're achieving that goal. Thank you for choosing Holm Automotive and congratulations on your new vehicle!

Holm Automotive Center Inc responded

Thanks so much for your repeat business and awesome review! Michelle is a die hard professional who always puts her customers first. She will appreciate your kind words. See you for your complimentary maintenance! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We are thrilled to hear about your positive experience with Cayson at Holm Automotive Center. He takes great pride in providing excellent service to our customers and we are delighted that he could answer all of your questions and make your car buying experience a pleasant one. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We are so grateful for your kind words about your recent experience at Holm Automotive Center. We are thrilled to hear that Sales Manager Frank Duran went above and beyond to assist you in finding a vehicle that met your needs and got you back on the road safely. We are proud that Frank was able to provide you with the support and assistance you needed. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to leave a review of your vehicle purchase experience at Holm Automotive. We're delighted to hear that you had a positive and pleasant interaction with our team. We take pride in our customer-centric approach, and it's great to know that you found our staff to be knowledgeable, friendly, and not pushy. Our goal is to provide a comfortable and informative car-buying experience for our customers, and your feedback reaffirms that we're on the right track. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your positive experience with us at Holm Automotive! We're delighted to hear that your vehicle purchase process was smooth and that our team made the paperwork and payment easy to understand. Making the car-buying process as seamless as possible is a top priority for us. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we appreciate your business. Enjoy your new vehicle, and thank you for choosing Holm Automotive! Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your kind words about Holm Automotive and the team of Michelle Holt, Frank Duran, and William Wobbeking. We're so glad to hear that you had a positive experience with them and that they were able to help you find the perfect vehicle for your needs. We take pride in our team's commitment to providing our customers with a personalized and attentive experience. We understand that buying a car is a big decision, and we want to make sure that our customers are happy with their purchase. Sincerely, the Holm Automotive Team of Abilene.