Frank Johnson

Frank was helpful. I do wish there was a reminder that you charge a service fee when credit card is used for payment before the appointment so I could bring a check. :- I do wish there was a reminder that you charge a service fee when credit card is used for payment before the appointment so I could bring a check. :-) More

by JFLOYDPT Verified Customer Verified Customer

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All the staff were kind and helpful! I would recommend ford of port richey to everyone I know! I would recommend ford of port richey to everyone I know! More

by mgruver1806 Verified Customer Verified Customer

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Steve was very thorough with my recall, service and warranty work on my Ford. I received my vehicle in a timely manner.. warranty work on my Ford. I received my vehicle in a timely manner.. More

by MARY.CALMUS Verified Customer Verified Customer

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Service was excellent but waiting 2 hours for an oil change is disappointing and frustrating. A simple oil change should not leave the customer waiting so long. I will definitely drop off the car next t change is disappointing and frustrating. A simple oil change should not leave the customer waiting so long. I will definitely drop off the car next time and come back to pickup as you are very close to my home. More

by ShellyGohr Verified Customer Verified Customer

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Great service and service manager Frank Johnson was really helpful. Would recommend your dealership to my friends and family really helpful. Would recommend your dealership to my friends and family More

by cmarsh3 Verified Customer Verified Customer

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Service was performed promptly, but I was disappointed my car wasn’t washed and no reminder sticker for my inner windshield was included. Little perks matter….😳 RM car wasn’t washed and no reminder sticker for my inner windshield was included. Little perks matter….😳 RM More

by rmcm279515 Verified Customer Verified Customer

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This is probably the BEST For Service Center I have ever been to.... and I've owned Fords most of my 75 years. They are friend, efficient and reliable. been to.... and I've owned Fords most of my 75 years. They are friend, efficient and reliable. More

by pfranco12 Verified Customer Verified Customer

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I've been on hold for 36 minutes now waiting on someone in the service dept to answer my call. I even called on my husband's phone after 25 minutes to have Gerry the receptionist to please remind them Im o in the service dept to answer my call. I even called on my husband's phone after 25 minutes to have Gerry the receptionist to please remind them Im on hold!! My husband had his oil changed and tires rotated, and they forgot to put the center caps back on my husband's truck!!! We called a week ago and was told.someone would call us back on Monday....NO RETURN CALL!!! Im wanting answers!!!! More

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Qwan was fantastic. Your AI phone system is terrible and is likely the reason I may be going somewhere else in the future. Not getting a service manager easily on the ph Your AI phone system is terrible and is likely the reason I may be going somewhere else in the future. Not getting a service manager easily on the phone is incredibly frustrating. More

by tedesteves Verified Customer Verified Customer

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I would like to thank Frank Johnson for his dedication and effort don’t go unnoticed. Thank you for going the extra mile. I appreciate your patience, experience and professionalism. Your knowledge really and effort don’t go unnoticed. Thank you for going the extra mile. I appreciate your patience, experience and professionalism. Your knowledge really helped me make the right decision on what my vehicle needed, so I can be safe. Great customer service all around. More

by THELMI Verified Customer Verified Customer

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