Frank Johnson | Page 43

We’ve purchased our last few vehicles at this dealership and have always dealt with Frank, the Service Manager. Frank has always been prompt and attentive to our needs in a timely manner. We’ve been VE and have always dealt with Frank, the Service Manager. Frank has always been prompt and attentive to our needs in a timely manner. We’ve been VERY happy with the service we’ve received there over the years. More

by jledbetter2260 Verified Customer Verified Customer

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Excellent service. The advisor met me at my truck and was very professional. He even made the call to a nearby rental car company and arranged for them to pick me up. My truck was fixed in timely manner and very professional. He even made the call to a nearby rental car company and arranged for them to pick me up. My truck was fixed in timely manner and notified as soon as it was completed. I would highly recommend going here. More

by astroup1227 Verified Customer Verified Customer

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Brought my car in for normal service. Ford of port Richey care about you and your vehicle and took great care of it. The level of service is as high today as when I purchased my vehicle. care about you and your vehicle and took great care of it. The level of service is as high today as when I purchased my vehicle. More

by DEE_NICK Verified Customer Verified Customer

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I was extremely satisfied with the level of service and customer service especially by the service manger that I dealt with. Service was thorough and I was put on the schedule right away even without prior customer service especially by the service manger that I dealt with. Service was thorough and I was put on the schedule right away even without prior appointment. More

by GERUPP Verified Customer Verified Customer

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Bought a 2020 4x4 Ford Ranger from Kevin Harvey. As someone who is also in customer service, Kevin was awesome and continues to check in with us about the vehicle and our experience and to make sure th someone who is also in customer service, Kevin was awesome and continues to check in with us about the vehicle and our experience and to make sure the process went smoothly. We love our Ranger and will definitely be recommending our friends and people looking for a vehicle to come see Kevin at Ford of Port Richey. Don New in Finance was also great and took care of us and I believe Frank is who I talked to in Service when getting my hitch put on and he was great. Overall great experience, will definitely go back to Kevin when it's time to trade my wife's Escape in :) More

by chrisl821 Verified Customer Verified Customer

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Frank was waiting, I gave him my keys and he headed to the car. It took about the time I expected. Frank was friendly and efficient. the car. It took about the time I expected. Frank was friendly and efficient. More

by carlseale99 Verified Customer Verified Customer

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I’m here again to address a situation that since I bought this truck back in July and 5 days later start to have issues. This truck was sold by the Ford dealer and on their selling paperwork states that it w this truck back in July and 5 days later start to have issues. This truck was sold by the Ford dealer and on their selling paperwork states that it was inspected and certified that it was a NO Issues vehicle. In less than 500 miles to the truck the radiator breaks and 2 days later the water pump failed too. Both were replaced by Port Richey Ford due to the timeframe of this vehicle sell and use . Since the radiator was fix I mentioned to the service advisor (Frank Johnson ) that the truck had a tic sound that for my knowledge was not normal. They repair the truck radiator on the first visit and on the second the water pump and on both occasions I repeat to mention the ticking sound on idle but nothing was mention of an existing problem or future one. I haven’t use this truck as much and I decide to to continue research an compare to another’s F-150 with the same configuration and a Ford mechanic diagnosed it is the chain either stretch or the cam phasers. Something that on the first repair of the radiator I also print a service bulletin about the symptoms and noises that are the same of my truck. I place my trust on Ford trading a truck that I didn’t had any issues for 7 year to buy this one that is 10 years more newer that my last. This is unacceptable and it need to be address responsibly. I have the repair record that in every one I state about the noise on idle and in both the dealer look the other way . What are they going to do to make this right and if a vehicle is on sale at least tell the buyer that the vehicle have issues and mark it below price both the other way . More

by JADIAZRIVERA Verified Customer Verified Customer

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AB was amazing he works so hard to get us into a car we love him so much he made the experience so much fun love him so much he made the experience so much fun More

by irishisle1231 Verified Customer Verified Customer

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Very pleased whith service.was at Ford in port richey get oil chance on my truck excellent work and a good price.highly recomended.M.Vinci oil chance on my truck excellent work and a good price.highly recomended.M.Vinci More

by Angelina Vinci Verified Customer Verified Customer

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Frank did an excellent job taking care of my needs. I never even had to tell him my name, I usually work with Steve W, but Frank knew exactly who I was immediately. Anthony my salesman from 3 years never even had to tell him my name, I usually work with Steve W, but Frank knew exactly who I was immediately. Anthony my salesman from 3 years ago passed by when I was waiting and remembered my name, the sale and the truck, even recognized me with my mask on. Keep up the great work team. Yall are rockstars! More

by Aaron K Verified Customer Verified Customer

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