Frank Lacey | Page 18

When we first went there, we were looking at a certain vehicle. When we went in to see about finances, we were sitting there for quite a while. Only when we went to leave did it seem to change on trying t vehicle. When we went in to see about finances, we were sitting there for quite a while. Only when we went to leave did it seem to change on trying to get things moving. Whether it was banks or the dealership it was quite a wait. That particular option was declined, but we were able to buy something else, and we put in on those options and asked for them to get back to us, this was Saturday night. Paul called us back on Monday on the approval. But we still had to do some waiting to find out about the vehicle we really wanted, because the vehicle that was approved was not what we really wanted. We were approved for the van we wanted and it's in good condition except for some spots in the carpet, not much. It was different than what we were expecting when buying a car. We didn't get the pushy, shovy salesman. And the vehicles weren't extremely overpriced to begin with like we saw at other dealers. But when trying to negotiate a price we weren't hearing the overall picture which is what we wanted. Overall we were happy. It was better than we expected in some ways and not what we expected in other ways, but we bought the van and I am happy with it :) And I didn't feel like I was signing my life away. More

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Javier was a great salesman and took the time to educate me on the Fusion. He and Frank worked out an amicable deal for me on my new vehicle and gave me a price that fit my budget perfectly. Frank has a g me on the Fusion. He and Frank worked out an amicable deal for me on my new vehicle and gave me a price that fit my budget perfectly. Frank has a great Irish accent and certainly adds some uniqueness to the dealer. After negotiating with both of them and reaching an agreement, I can say without a doubt, I am most happy with my purchase and would recommend if you are looking for a new vehicle to please contact Javier and/or Frank. Javier also worked with me the day after my purchase for over an hour just to show me some of the many tech benefits of my new car (my previous car was over 10 years old so I had a lot to learn). Outside of the sales process, I must commend Carlos Gonzalez as well. Carlos is the Finance Manager at the dealer and handled my lease details the night of the purchase. Since that evening, some changes needed to be made to my lease which prompted numerous questions and phone calls from me. Carlos handled everything fantastically, completely professional and very straight-forward throughout the process of a few lease adjustments. Carlos is great asset to Parks Ford and his efforts "after the sale" have made a great impression on me as a customer. It is clear he knows the true meaning of exceptional customer service! I went to approximately 10 different dealers in the Tampa/St.Pete area including another Ford Dealer, Kia, Volkswagon, Buick, Dodge and Mazda and by far, my experience with Parks Ford was absolutely the best! Thank you again Javier, Frank and Carlos. More

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Service was great. I worked with some very professional associates. They treated me very well and answered all the questions I had. Only down side is the time it took to complete the car buying process. associates. They treated me very well and answered all the questions I had. Only down side is the time it took to complete the car buying process. More

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My overall experience could not have been any better. Dave Durham is a friend that recommended Parks, and answered many of my questions before I met with Ricky & David. I did most of my explorations onli Dave Durham is a friend that recommended Parks, and answered many of my questions before I met with Ricky & David. I did most of my explorations online and Ricky provided all info & more that I requested. Ricky was with another customer on Thursday, 10/31/13 when I came in to complete my internet deal so David Bonsey took care of finalizing my deal. I've been ask by lots of friends and co-workers about my new truck and I've explained how easy and hassle free the entire experience really was and they all seemed impressed. Once again thanks to David, Ricky, Frank and Paul ... and my buddy Dave Durham for a great deal. More

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I wasn't in the market to purchase a new vehicle a month ago. My brother and his wife leased a Ford Fusion a few weeks ago and told me how great both Frank Lacey and their sales rep David Bonsey were month ago. My brother and his wife leased a Ford Fusion a few weeks ago and told me how great both Frank Lacey and their sales rep David Bonsey were and that I had to go in and see them as David said he could get me into my dream car for less monthly than I was paying on my Chevrolet Camaro. I didn't think they could so I was curious to see what they could do. From my first interaction with David and speaking to Frank I knew these guys weren't pushy "car-salesmen" like you hear about. They were both very friendly and knowledgeable. I went in to test drive a GT mustang with manual transmission as I wasn't sure if I wanted to switch over to an automatic. I was helped by Kevin Regan and he was also very knowledgeable and never pushy with me. We went on a test drive and we had a good talk and Kevin mentioned that he also had a GT in manual transmission and how much he cared for it. After working out what package I wanted for my GT and financing, Frank ordered the car in for me and had it there in less than 48 hours. I was very happy with everything with this transaction and I can't thank David and Frank enough. Very easy purchase and I will be recommending them to everyone looking to purchase a new vehicle. More

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To properly set the stage, I purchased my 1st brand-new, off the showroom car, a 1971 Ford Torino in 1971. Since then I have purchased/leased new vehicles every 2-3 years, all in the Tampa Bay area. Also, off the showroom car, a 1971 Ford Torino in 1971. Since then I have purchased/leased new vehicles every 2-3 years, all in the Tampa Bay area. Also, I have 20+ years Customer Service managerial experience, in 1 to 9 states for a large corporation. I say this to let you know that these experiences have provided a lot of knowledge for this review. From the time I drove into the Parks Ford parking lot, I saw that Robert had brought "my" shiney new 2014 Ford Escape to the front of the lot for me to see. He walked toward my husband and I, shook our hands (Yes, mine too - so often men forget that courtesy), and introduced himself. From that moment on, he was a professional "friend", who gave us great service. He provided the following: Tremendous vehicle knowledge, that he was able to communicate visually and orally, in terms the customer could understand. Enthusiasm for the product, the dealership, and for me to be able to own and enjoy my new Escape. Professionalism, Courtesy, Great command of the English language - oh, yes, this can be a big turn-off, if not. Humor - in a non-offensive way. Appearance, neat and clean There is so much more, but these things truly set him apart from, and way above, the norm. Finally, honesty and integrity were both apparent. In fact, sometimes he had to know that the honest answer was not what I wanted to hear, but it was always the right thing for him to do. I am thoroughly enjoying my Escape, thanks to Parks Ford, Robert Vido, and Sales Manager, Frank Lacey. With Sincere Thanks, Wilma K. Rocha wkrocha@mindspring.com More

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My partner and I arrived on Saturday (10/26/13) to look at a new vehicle. We were promptly greeted with a smile by Steve Barranco who asked if he could assist us. We agreed and what an AMAZING experience at a new vehicle. We were promptly greeted with a smile by Steve Barranco who asked if he could assist us. We agreed and what an AMAZING experience we had. Steve was courteous, kind and very helpful - without being the "pushy salesman"! He asked us many questions to help us determine what vehicle would work out best for us. Steve was very knowledgeable about the Ford product and directed us to the 2014 Ford Escape SE. We drove that model and also drove the "S" model. All in all, we ended up purchasing a new 2014 Ford Escape SE. My experience with car dealerships in the past has not been the most pleasant - with all the pressuring of a purchase. Steve, along with Frank and Paul, made this experience delightful (if that is possible)!! Marcy and I (Wanda) would like to thank Steve for a great car-buying experience. Frank was also very helpful in getting us to the price that we were comfortable with and then Paul made the financing easy!! It was a pleasure doing business with the Parks Ford family. We will definitely pass the word to our friends that PARKS FORD is the place to buy your next car!! Thanks again Parks Ford of Wesley Chapel!! YOU GUYS ROCK!! Wanda and Marcy More

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Everyone at Parks Ford was very nice. I would highly recommend anyone that would need a car to go to Parks Ford. They are very understanding and they work very hard to get the deal you are looking for. recommend anyone that would need a car to go to Parks Ford. They are very understanding and they work very hard to get the deal you are looking for. More

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The service and sales people are always very helpfull and courtous and one of the only reasons that I go back is because of Alan Sarne,Brent is also very helpful. courtous and one of the only reasons that I go back is because of Alan Sarne,Brent is also very helpful. More

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In my life time experience as a consumer, I have always dreaded car shopping for many reasons, But Parks Ford of Wesley Chapel changed my views. From the moment I walked in the doors I was greeted and trea dreaded car shopping for many reasons, But Parks Ford of Wesley Chapel changed my views. From the moment I walked in the doors I was greeted and treated as a new family member. I gain total respect for every member of the staff I spoke with during my visit, They were all knowledgeable, friendly and attentive to all my needs. I specifically wish to point attention To Ricky Pritzaff. Ricky took me under his wing and made the whole experience stress free. His knowledge and understanding of all the features of My new F150, and his enthusiastic discriptions/explanations of the truck showed pride in the product. He was more than a saleman. Open, engaging, down to earth and receptive. He made the whole day fly by quickly and effortlessly. I have already handed out his card to a few people who have stopped to ask about my truck. I brag about my truck, my experience and Ricky. Thank you for everything. I'll keep in touch. Sincerely Jim More

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