Frank Lacey | Page 26

we have been doing all our car care with this dealership we have been doing all our car care with this dealership for 8 years and recently bought a new car there. Our sales man was extremely helpful and has we have been doing all our car care with this dealership for 8 years and recently bought a new car there. Our sales man was extremely helpful and has been so even weeks later when we stop back to ask some silly question..we are of the generation that needs assistance with the computer operations.our sales man is just a helpful and friendly after the sale was complete as when he was working to sell us! More

Print

I enquired about a new affordable Ford car as my old car (FORD FOCUS 2005) was being serviced & Mr. Lacey was extremely patient in explaining all I should know about the 2012 vehicles. He showe me several v (FORD FOCUS 2005) was being serviced & Mr. Lacey was extremely patient in explaining all I should know about the 2012 vehicles. He showe me several vehicles & then took a car out i.e. Ford Fiesta. I enjoyed the smooth ride & features of the vehicle which again he explained in detail. I also had the opportunity to drive the vehicle. Mr Lacey went beyond the call of duty to assist in this sale and advantages of the 2012 Fiesta. He managed professionally the transfer of my 2005 vehicle and all paper work amazingly effiently.I probably would not have purchased this car today but he was so helpful with transferring my ford focus & advantages of having this new Ford Fiestabvehicle. Mr Lacey showed & expained all new parts of the vehicle and how to work them followed up with saying I could return or call with any questions or further demonstration if need be.. Downloaded my phone #'s & just made this tranction go so smoothly. Mr Garzon managed the paper work for finances explaining in detail monthly fees and interest and advantages of coverage for repairs on vehicle. Also all the advantages of this and scotch guard which I did purchase because of the thorough explanation by Mr. Lacey & then reinforced by Mr. Garazon. Price: I was extremely satisfied with assitance by Mr Lacey who was able to negotiate a fair or better than fair trade in for my 2005 vehicle after speaking with his supervisor Both men answered every one of my questions pertaining to the new vehicle function & financing that I could understand. The paper work was completed in a timely manner. Extreme professionalism by these 2 staff members. I would definitely recommend friends and relatives to your dealership. R Kopycinski (Proud New Owner of a 2012 Ford Fiesta) More

Print

I went into the dealership not expecting to make a purchase, just wanted to look at 2012 Flex models. Service was so helpful I ended up buying that day. My salesman and the finance manager stayed an purchase, just wanted to look at 2012 Flex models. Service was so helpful I ended up buying that day. My salesman and the finance manager stayed an hour past the closing time of the dealership to complete the sale for us. Overall experience was great. We originally went to Brandon Ford seeking the 'volume dealership.' We were pleasantly surprised to see how good the Parks Wesley Chapel Dealership was. I plan on making all future purchases with Parks. I also stopped by the maintenance department briefly the following day to pick up my tag. The maintenance team seems very efficient as well. More

Print

Frank Lacey greeted us when we arrived at the dealership. We were interested in buying a new car but didn't know which one. Frank is a very low key, no pressure type of sales person. He went back and fort We were interested in buying a new car but didn't know which one. Frank is a very low key, no pressure type of sales person. He went back and forth several times getting us keys to all the cars we wanted to look at, no problem. We went for a test drive and we hardly knew he was in the back seat, allowing us to experience the car without pressure. When we decided on the car, he made the deal quickly and sat and visited with us while we were waiting for financing instead of taking off and leaving us sitting there. He answered all of our questions and after the purchase, followed up with a phone call thanking us for our business, which was nice in today's world of mostly poor customer service. Duber was great too, very friendly and explained and showed us what option would be best for the extended warranty if we wanted it. Again, we didn't feel pressured to buy something we didn't need. All in all and excellent experience. We have only had the car a couple of days so we will see how it goes! More

Print

My wife and I recently purchased a new Ford Explorer at Parks Ford of Wesley Chapel and were delighted with the experience. Our sales consultant, Frank Lacey, was an outstanding example of customer serv Parks Ford of Wesley Chapel and were delighted with the experience. Our sales consultant, Frank Lacey, was an outstanding example of customer service. He was courteous, highly knowledgeable, a good listener and far more interested in meeting our needs than pressuring us to buy - in fact, there was no pressure. We had previously done fact-finding at 7 other car dealerships - so we know we received solid value on both our trade in and the price of the vehicle we bought. I would highly recommend Frank Lacey and Parks Ford to anyone looking for a new or used vehicle. More

Print

Parks Ford is great. We are very happy and excited about our new purchase. They were all very professional and did not put any pressure on us. It was definitely a pleasure to deal with them. We will definit our new purchase. They were all very professional and did not put any pressure on us. It was definitely a pleasure to deal with them. We will definitely recommend them to our friends and family. More

Print

All the personnel and especially those named are most friendly, helpful, knowledgeable, efficient and most of all professional. It was my great pleasure to deal with tham and with Parks Ford. Thank you f friendly, helpful, knowledgeable, efficient and most of all professional. It was my great pleasure to deal with tham and with Parks Ford. Thank you for your service and your offering of this great product. More

Print

Everyone I had contact with was friendly and displayed excellent customer service skills. They were not at all "high pressure" and showed a sincere interest in helping me with the type vehicle I was inter excellent customer service skills. They were not at all "high pressure" and showed a sincere interest in helping me with the type vehicle I was interested in and the payment plan I requested. This is the second vehicle I purchased from them and I will highly recommend them to all my friends and business associates. They are truly a one stop dealership...... no reason to look elsewhere. More

Print

I have bought or leased 5 vehicles in the past 2 1/2 years, and have obviously been pleased with both the sales and service. We enjoy working with Frank Lacey and his sense of humor. I'm sure that we wi years, and have obviously been pleased with both the sales and service. We enjoy working with Frank Lacey and his sense of humor. I'm sure that we will be back. More

Print

Our experience was one of the best we have ever had at a car dealership. Frank was very knowledgeable, very helpful and not at all pushy like a lot of sales people. We would definitely recommend Frank to ot car dealership. Frank was very knowledgeable, very helpful and not at all pushy like a lot of sales people. We would definitely recommend Frank to others. More

Print