Frank Marinaro
Frank Marinaro at Smithtown Kia

Frank Marinaro | Page 6

Sales Person

Smithtown Kia

726 Middle Country Rd
St. James, NY 11780

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5.0
81 Reviews
5.0

81 Reviews

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81 Reviews of Frank Marinaro

June 17, 2021

Dealership Rating
Employee Rating

The visit to Smithtown Kia wasn’t planned however, I was able to walk in and great a great deal on the car of my dreams! Frank was an amazing with assisting me with the bells and whistles of the vehicle and More

by S. Colon
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas

Jun 21, 2021

Smithtown Kia responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Paul Varandas, PVarandas@smithtownkia.com

June 17, 2021

Dealership Rating
Employee Rating

Frank our salesman did not pressure us, knew the models and features. Vehicle came in when promised. Pick up could not have been smoother and he took the time to go over operation of all features. More

by Cobra Esq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2021

Smithtown Kia responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

June 10, 2021

Dealership Rating
Employee Rating

The sales team from the top including Paul and Scott, Frank Marinaro, Gerard Rennie, Paula in insurance and Thomas in finance are the best in the area! I love my 2022 Kia Stinger!!! More

by coppermo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gerard Rennie, Scott Preston , Paul Varandas

Jun 11, 2021

Smithtown Kia responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

June 10, 2021

Dealership Rating
Employee Rating

Entered Smithtown Kia Tuesday 6/1 and drove off in a brand new 2021 Kia Seltos. Gerard Rennie was extremely helpful in finding exactly what my wife and I were looking for. When he said I could get it sa More

by Sonny
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gerard Rennie

Jun 11, 2021

Smithtown Kia responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

June 09, 2021

Dealership Rating
Employee Rating

I just last week bought a Kia Sportage from Frank Marinaro. I can’t say enough about how wonderful this sales person is. I never felt under pressure to buy as I have from other salesman in differen More

by Kmcneill50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2021

Smithtown Kia responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Smithtown Kia. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

June 06, 2021

Dealership Rating
Employee Rating

I purchased a used car there in January . It has been nothing but trouble . I have written numerous emails that go unanswered . My AC does not work their solution was to charge me 200 dollars to diagnose More

by Lemon
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Scott Preston , Mike Halliday, Roxanne

Jun 11, 2021

Smithtown Kia responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

Jun 12, 2021

Lemon responded

I made numerous attempts to resolve this matter and your company showed no compassion or concern for the existing problem a broken air conditioner and having to pay over four hundred dollars to replace two front tires and an alignment for a car that has 14,000 miles on it . Many of my emails went unanswered and I had my daughter bring the car in only to be treated unprofessional by Eric and Frank . After complaining and bringing in the car twice Scott offered. to waive the 200 fee for diagnosing the ac . My experience at kia was horrific and I can say at least your company was consistent in providing terrible customer service . Let the buyer beware

Jun 22, 2021

Lemon responded

I would never bring my car back to Smithtown Kia . They dont value the customer and provide no solutions to problems .They were consistently bad from car sales man Frank to Eric in Parts to Scott in Management . Not one of them cared about the problems I had Stay away

Jun 22, 2021

Lemon responded

Why cant you answer my emails I have given you my email address .You solution is to have me contact you and then provide no answers to the problems .

Jun 22, 2021

Lemon responded

Paul you have my email I am waiting for a response Its been weeks already wont get my hopes up

May 30, 2021

Dealership Rating
Employee Rating

I originally met with Alexa Budani who was very helpful and easy to work with. I knew Paul Varandas, Kia sales manager, from Smithtown Toyota owned by the same family and Paul directed me to Alexa. I ord More

by Larry G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 02, 2021

Smithtown Kia responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

May 19, 2021

Dealership Rating
Employee Rating

Can't say enough about Frank. He went above and beyond for us. Had such a great experience that we leased one car and bought two! More

by plgia95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 19, 2021

Smithtown Kia responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Paul Varandas, PVarandas@smithtownkia.com

March 24, 2021

Dealership Rating

Respectful honest salesman Caring for our needsWould Respectful honest salesman Caring for our needs Would highly recommend this dealership and this man The dealership was clean and Covid compliant fe More

by Mrslares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 26, 2021

Smithtown Kia responded

I appreciate you letting others know about your recent experience. It is our goal for everyone to be in a comfortable and safe environment during these uncertain times. If there is anything else we can do for you, feel free to reach out! Sincerely, Paul Varandas, PVarandas@smithtownkia.com

January 16, 2021

Dealership Rating
Employee Rating

Frank in sales and Jeff in finance are the best!!! Highly recommend...no hassling, kind, pleasure to work with. So happy with the experience, will definitely recommend them to friends and family. More

by jessica.haley.victor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 19, 2021

Smithtown Kia responded

We loved reading this review! Happy customers are our aim, and it appears Frank and Jeff really hit the bullseye. We’ll make sure to share your experience with them, and if you have any further questions, we’re always available to help. All the best, Paul Varandas, PVarandas@smithtownkia.com

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