Frank Portonova | Page 2

Great experience Jym, Anthony, and Frank all worked hard to get me into the right vehicle. They made it apparent that they cared about me as a customer and as a person Jym, Anthony, and Frank all worked hard to get me into the right vehicle. They made it apparent that they cared about me as a customer and as a person. Jym was always available whether it was by email, phone call, or by text.. I would highly recommend, especially to someone who is doing this for their first time. More

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great experience - no pressure - easy financing great experience, there was no pressure, the staff was friendly, knowledgeable and courteous. My husband and I were pleasantly surprised, we had bee great experience, there was no pressure, the staff was friendly, knowledgeable and courteous. My husband and I were pleasantly surprised, we had been doing business at another dealership for 20 years. We will definitely be back to Trioano to purchase another vehicle in the future. Thanks for everything. More

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Worst experience ever Sales person mo lied about the model we purchased called trianos on the phone asked mo sales guy if they had any 2016 Chrysler town country limited an Sales person mo lied about the model we purchased called trianos on the phone asked mo sales guy if they had any 2016 Chrysler town country limited anniversary models any color but Red will not look at red at all mo replied we do have that model no red took a ride to trianos found mo I said here to look at 2016 town country limited anniversary models no red first car mo showed me was a 2010 Red caravan told him I said 2016 models no red mo then took me to the 2016 models I asked mo if these where the limited anniversary models mo said yes I found the one I wanted I said to mo more than once is this the limited anniversary model mo replied yes it is I purchased it found out later it was the touring l model not the limited anniversary model called trianos they said to bad you purchased that model lots more to this story beware of trianos More

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Totally breaks the old stereo type "Car Salesman" This is my second time buying from Troianos. 10 years ago when I bought a used Jeep Liberty from them, I was impressed by the pride and confidence ea This is my second time buying from Troianos. 10 years ago when I bought a used Jeep Liberty from them, I was impressed by the pride and confidence each employee carried, the friendliness of everyone (even those just passing by). But most importantly, the way they made me feel, like an old friend who had come to visit. Never having thought I would like an SUV I was pleasantly surprised that the Liberty was a perfect fit for me! Now that the vehicle was 12 years old it was time to buy a new car. I was not disappointed. Bill Baker, greeted me at the door and I found myself once again in an atmosphere of pride and confidence of knowing what they have to offer... The best dear out there! Bill was patient in hearing what I wanted and was able to take me right to the car that would best replace my Liberty... a 2015 Jeep Compass. I was amazed that Bill & Frank Portonova were able to put this car into a price package I could actually afford. I was driving out only a few hours later with the very first brand new, never driven, only 2 miles on the odometer car, I have ever owned! Bill and Frank both were friendly, knowledgeable and knew exactly the right direction to steer me in! Even when it was time to sign the papers, I found that sitting down with Rick Burdick was also a pleasant experience. I never felt pushed or obligated to purchase any other package than the one I walked into his office with! He was friendly, considerate, and personable through out the whole time. As the age old saying goes, "when something works don't fix it!" Troianos works! Yes, I will be back! More

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Easiest car buying experience ever! Yesterday I purchased a new 2015 Dodge Journey from Phil at Troiano. He was very patient with all of my questions, as well as my insistence to walk ar Yesterday I purchased a new 2015 Dodge Journey from Phil at Troiano. He was very patient with all of my questions, as well as my insistence to walk around the lot when it was only 15 degrees out. After I made a decision, Phil worked with Frank to get me the best price possible. There was no pressure to buy the car at the price they came up with but rather let me make the decision on if I could afford it. Once I was in the office with Rich signing the papers, he was also very patient in explaining what each form was and did not push me to sign but let me read. Everyone we worked with was very patient, professional and kind. There was no pressure and they worked hard to make sure we had all the information we needed to make the right decision. I love my car and I won't go to any other dealer for future purchases! More

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awesome I was out in the cold looking and i was still greeted with a friendly smile!! Thnks to Mo, i now own a GREAT set of wheels and cant wait to begin my n I was out in the cold looking and i was still greeted with a friendly smile!! Thnks to Mo, i now own a GREAT set of wheels and cant wait to begin my new journey!! Thnx to Frank also who worked hard to get me the best price to afford it!! Im in LOVE xoxo More

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Excellent customer service I recently purchased a used vehicle from this dealer. Upon entering the dealership, I was greeted by Phil; who readily answered my questions and show I recently purchased a used vehicle from this dealer. Upon entering the dealership, I was greeted by Phil; who readily answered my questions and showed me the vehicle I was interested in; and he arranged a test drive. I advised Phil I had not reached a decision, and would contact him or he could call me in a week to follow-up. Phil followed up as he said he would, and in his low key manner, made me feel comfortable with the dealership. When I decided to purchase the vehicle, Phil was not working and I worked with Frank to finalize the sales price, trade-in value of my then current vehicle and financing options. Frank gets it done. We agreed upon a delivery date, etc., and when the time came, he and Phil were there and made sure everything went smoothly. I'm aware that many people find purchasing a vehicle difficult or intimidating. If you're one of them, I highly recommend you visit Phil and Frank to purchase your next car. They, along with the other employees I have dealt with since the purchase, including the service department (oil change), will make you feel comfortable with your decision. More

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After seeing a vehicle listed on autotrader.com, I went to the dealership to and took the vehicle for a test drive. The price listed on autotrader was $18,995. When I went back to make an offer to purcha to the dealership to and took the vehicle for a test drive. The price listed on autotrader was $18,995. When I went back to make an offer to purchase the vehicle, I was told the vehicle was $19,995. I brought up the vehicle listing on autotrader and showed them the price. The sales person said autotrader must have changed the price and they would not honor the price. I will never consider looking at another vehicle from this dealership. More

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I recently bought a new Dodge Charger from Troiano in Colchester, CT. I had been working with three different dealers and found Phil Mathews at Troiano to be friendly, knowledgeable and helpful, yet not Colchester, CT. I had been working with three different dealers and found Phil Mathews at Troiano to be friendly, knowledgeable and helpful, yet not at all pushy. I would highly recommend Phil Mathews. He knew the most about the cars and packages relative to the salesmen at the other two locations. He also worked to find the car I wanted. I actually had a better deal at one of the other dealerships, but it was specifically for a car with options I just did not want. My feeling is that the dealership and Phil in particular will be there to help over the coming years. More

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My name is Paige. I recently purchased my dream car from this dealership. I had awesome help from frank phil and osh. Couldnt have asked to feel more at home away from home :) . They are all welcoming,profe this dealership. I had awesome help from frank phil and osh. Couldnt have asked to feel more at home away from home :) . They are all welcoming,professional yet fun,and they helped me find a car i loved and have had no problems with at all. I recieved an awesome calender and christmas card aswell with the picture of me and my new car,a day ill always be able to remember now thanks to them. Although i dont intend to buy a new car anytime soon,considering im obsessed with my new one,all my future business will 100% go to them! Great experience!! Great people!! More

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