Frank Pulsinelli | Page 4

We received a great price on our new Honda Pilot. We have purchased several cars from Germain Honda of Dublin and Frank Pulsinelli. Frank goes above and beyond to give his customers the best deal and We have purchased several cars from Germain Honda of Dublin and Frank Pulsinelli. Frank goes above and beyond to give his customers the best deal and the transactions are seamless. I highly recommend Frank to anyone who is looking to lease or purchase a new or used Honda. Frank has excellent customer service and outstanding follow up and follow through. More

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Deceptive sales At the end of June, we purchase a used 2013 Honda Pilot from the dealership. Our main concern currently was that the control arm broke and the ve At the end of June, we purchase a used 2013 Honda Pilot from the dealership. Our main concern currently was that the control arm broke and the vehicle was in need of a new axle and alignment only a couple months after purchase. We were soon aware of the issue after we received the vehicle and this was confirmed after taking it to a repair shop we often use. The repair shop confirmed that there was damage to the front suspension and said it was thoroughly worn on both sides well beyond what you normally would see on a car of that mileage. It shows on the Carfax the Germain service department did check the steering and suspension before releasing the car to us and so I am confused why we were not made aware of this condition? Frank told us that Germain “paid the guys in the service department commission to find problems so we would be getting a car in good condition”. We took comfort in these words and the reputation of Germain but it seems like we really received the treatment you would get from a no name, side of the road car lot. When confronted later about the issues the salesman stated that the problems fell within the "acceptable" range of damage for sale, how comforting. I would like to add that a number of other factual claims made by the sales person related the cars history were also completely contrived. He stated the car was one owner(it was 2), he said it was purchased originally at Germain(it was not) and said it was just a one owner trade in for a new SUV purchase all of which were inaccurate. When asked about this on the phone he said that he would have been reading directly from the Carfax but interestingly enough he did not have the Carfax. Also he said that all this information would have been in the Carfax the dealership supplied us at the time of the sale. Once again, what Carfax? The one Not found in our purchase packet. Great job Germain. I only learned about the history by purchasing our own Carfax something we should have done in the beginning but we thought Germain was reputable and a dealership that could be trusted. This is what it states on their website "we are wholly committed to customer satisfaction and service"...but this is far from the truth More

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Lack of coordination between Parts and Service Departments. After purchasing a replacement part front license plate bracket for my Accord. I could not get any Service individual to install it. After a long wait After purchasing a replacement part front license plate bracket for my Accord. I could not get any Service individual to install it. After a long wait, Frank Pulsinelli observed my frustration and volunteered to install it despite the fact that he was not from the Service crew. I greatly appreciated Frank's assistance. Gertain is fortunate to have such a fine individual on its staff. More

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he was kind and awsome he will do anything to make sure that your time is woth it. He made the whole expierence very smooth and care free. Taking our needs and meeting them. he will do anything to make sure that your time is woth it. He made the whole expierence very smooth and care free. Taking our needs and meeting them. He excells at his job and makes it a fun time for everyone involved. More

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Easy to work with . Frank knew what I was looking for, he told me what my options were and we had an appointment scheduled to get into my new lease. Very efficient. . Frank knew what I was looking for, he told me what my options were and we had an appointment scheduled to get into my new lease. Very efficient. More

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Listened to our needs and wants. The only thing that my husband Jerry and I were a little surprised was the fact that there is not a cd player. I think we j to our needs and wants. The only thing that my husband Jerry and I were a little surprised was the fact that there is not a cd player. I think we just thought that it would be there. Will need to practice the other music tabs that this car has. More

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The experience was great! Everybody from the moment you walk in door to the moment you drive off in your new vehicle were outstanding! Simply said,they displayed all the basics Everybody from the moment you walk in door to the moment you drive off in your new vehicle were outstanding! Simply said,they displayed all the basics of Customer Service: Friendly, smiling, helpful and professional. More

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Best Buying Experience Ever Frank Pulsinelli matched the car to the driver perfectly. Friendly, answered all our questions, personalized our settings. We were very confident of Frank Pulsinelli matched the car to the driver perfectly. Friendly, answered all our questions, personalized our settings. We were very confident of our purchase as we drove away from the dealership in our new CRV. More

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Great Experience This is the fourth vehicle we purchased from Frank Pulsinelli going back to 2007. Frank has been great to work with. He is very knowledgeable about This is the fourth vehicle we purchased from Frank Pulsinelli going back to 2007. Frank has been great to work with. He is very knowledgeable about the vehicles and understands what we are looking for. The service department is very good and convenient. More

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Happy customer I was in and o ut in less than an hour. Car was also washed. Staff was friendly and very professional. facility was clean. nothing else wAS WRONG. I was in and o ut in less than an hour. Car was also washed. Staff was friendly and very professional. facility was clean. nothing else wAS WRONG. More

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