Frank Pulsinelli | Page 3

Germain offers convenient hours, fast service and comfortable amenities. I have purchased or leased four vehicles from them and would definitely recommend this dealership to friends and family. comfortable amenities. I have purchased or leased four vehicles from them and would definitely recommend this dealership to friends and family. Ian MacGregor explained service options and walked me through the recommended items to make sure we prioritized what was needed to keep my vehicle maintenance on schedule. More

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I just bought a 2020 Honda Accord. Frank Pulsinelli was my salesman and he is excellent. I have bought three accords from him and always trust his opinion. my salesman and he is excellent. I have bought three accords from him and always trust his opinion. More

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Frank Pulsinelli and crew provided an excellent car buying experience. He showed us excellent options in all the makes and models that we were intrested in, and provided us any information we asked for buying experience. He showed us excellent options in all the makes and models that we were intrested in, and provided us any information we asked for to include the carfax of the vehicle we ended up purchasing. More

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Frank Pulsinelli was very knowledgeable and helpful to me in the selection process. He was honest, straightforward and efficient. He communicated frequently and accurately. Excellent in the selection process. He was honest, straightforward and efficient. He communicated frequently and accurately. Excellent More

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I had the best experience purchasing my new car at Germain Honda. Frank Pulsinelli did an incredible job getting me in the exact car I wanted to purchase for my sons. Frank went through the whole car Germain Honda. Frank Pulsinelli did an incredible job getting me in the exact car I wanted to purchase for my sons. Frank went through the whole car with me and made sure I understood all the options and how to use them. He even offered his service to answer any questions I may have going forward. I was amazed at how fast the transaction was completed and got me on my way. I highly recommend visiting Frank/Germain Honda if you are looking for a new Honda. We will be back in the fall for a new car for my wife. More

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Thank you Frank Pulsinelli!!! He was so patient and an all around great guy to work with!! Frank got us exactly what we were looking for both in our new Civic EX and in financing! Could not ask for a more all around great guy to work with!! Frank got us exactly what we were looking for both in our new Civic EX and in financing! Could not ask for a more pleasant or understanding person!! Thanks again Frank!!! More

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We love this location. We started going here years ago possibly 2007. We have bought many cars from Frank Pulsinelli. He makes the experience painless. He is why we go to this location. possibly 2007. We have bought many cars from Frank Pulsinelli. He makes the experience painless. He is why we go to this location. More

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We received a great price on our new Honda Pilot. We have purchased several cars from Germain Honda of Dublin and Frank Pulsinelli. Frank goes above and beyond to give his customers the best deal and We have purchased several cars from Germain Honda of Dublin and Frank Pulsinelli. Frank goes above and beyond to give his customers the best deal and the transactions are seamless. I highly recommend Frank to anyone who is looking to lease or purchase a new or used Honda. Frank has excellent customer service and outstanding follow up and follow through. More

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Deceptive sales At the end of June, we purchase a used 2013 Honda Pilot from the dealership. Our main concern currently was that the control arm broke and the ve At the end of June, we purchase a used 2013 Honda Pilot from the dealership. Our main concern currently was that the control arm broke and the vehicle was in need of a new axle and alignment only a couple months after purchase. We were soon aware of the issue after we received the vehicle and this was confirmed after taking it to a repair shop we often use. The repair shop confirmed that there was damage to the front suspension and said it was thoroughly worn on both sides well beyond what you normally would see on a car of that mileage. It shows on the Carfax the Germain service department did check the steering and suspension before releasing the car to us and so I am confused why we were not made aware of this condition? Frank told us that Germain “paid the guys in the service department commission to find problems so we would be getting a car in good condition”. We took comfort in these words and the reputation of Germain but it seems like we really received the treatment you would get from a no name, side of the road car lot. When confronted later about the issues the salesman stated that the problems fell within the "acceptable" range of damage for sale, how comforting. I would like to add that a number of other factual claims made by the sales person related the cars history were also completely contrived. He stated the car was one owner(it was 2), he said it was purchased originally at Germain(it was not) and said it was just a one owner trade in for a new SUV purchase all of which were inaccurate. When asked about this on the phone he said that he would have been reading directly from the Carfax but interestingly enough he did not have the Carfax. Also he said that all this information would have been in the Carfax the dealership supplied us at the time of the sale. Once again, what Carfax? The one Not found in our purchase packet. Great job Germain. I only learned about the history by purchasing our own Carfax something we should have done in the beginning but we thought Germain was reputable and a dealership that could be trusted. This is what it states on their website "we are wholly committed to customer satisfaction and service"...but this is far from the truth More

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Lack of coordination between Parts and Service Departments. After purchasing a replacement part front license plate bracket for my Accord. I could not get any Service individual to install it. After a long wait After purchasing a replacement part front license plate bracket for my Accord. I could not get any Service individual to install it. After a long wait, Frank Pulsinelli observed my frustration and volunteered to install it despite the fact that he was not from the Service crew. I greatly appreciated Frank's assistance. Gertain is fortunate to have such a fine individual on its staff. More

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