Frank Pulsinelli | Page 7

The overall experience could not be better. Frank is informative, follows up, and explains everything thoroughly. The entire place has friendly people working their and it made my experience great. informative, follows up, and explains everything thoroughly. The entire place has friendly people working their and it made my experience great. More

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Frank Pulsinelli is great to work with. I had an accident and totaled my car. Frank showed me the 2013 accord. Explained all the up grades from 2012 model at no additional expense. I paid about the same, bu and totaled my car. Frank showed me the 2013 accord. Explained all the up grades from 2012 model at no additional expense. I paid about the same, but with lower payments. I will always recommend Germain Honda and Franf Pulsinelli. Great gob Frank. More

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I had heard really good things about Germain Honda from a friend. I have previously obtained three Honda vehicles from another dealership in greater Columbus, but thought I would give Germain a try. I first friend. I have previously obtained three Honda vehicles from another dealership in greater Columbus, but thought I would give Germain a try. I first explored vehicles through the web site, which was easy to navigate. I used the Black Book appraisal option to get an idea how much my trade-in was worth. Within approximately one-half hour of completing that appraisal request I received a phone call from Germain to arrange an appointment, which I did schedule. However, I was in the neighborhood of the dealership one day, and decided to just drop in and see if I could meet with a sales representative. I was greeted very professionally, and a sales representative was located quickly. I met with Frank, we went over my interests in a car, and while I took my car out for a test drive he had my trade-in appraised. When we discussed numbers, I was offered more than I anticipated for my trade-in, and less than I anticipated I would pay for the new vehicle. Needless to say, we closed a deal quickly. The car was prepared in a timely fashion, Josh went over the workings of the interior and paired my smartphone for me. This was a great experience, and I would highly recommend Germain Honda to anyone looking for a new Honda. More

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Working with Marcello and Frank Pulsinelli was a very good experience. Neither of them pushed me toward a vehicle that did not fit my needs, and we were able to work out a very good deal on a 36-month le good experience. Neither of them pushed me toward a vehicle that did not fit my needs, and we were able to work out a very good deal on a 36-month lease for a 2013 Civic. More

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They have sold me a customer care warranty that they could not fulfill. It includes car washes and the car wash had been broken! When I finally got tired of this I reported them to the BBB. Once this ha could not fulfill. It includes car washes and the car wash had been broken! When I finally got tired of this I reported them to the BBB. Once this happened, I was contacted by Jessica in which was just a waste of my time. She proceed to argue with me and tell me I was wrong. She is very unprofessional and uses her name to try to intimidate. At the end of the day she offered $30. I had to laugh at this. She then said that this was extra and not a charge so no monies were lost. She totally missed the inconvenience of myself, the customer. She has a background as a lawyer, I think she needs to tune up her customer service skills. She is a real treat to deal with. I highly recommend avoiding Germain Honda at all cost. Actually don't listen to me, just go read the many BBB complaints and research the customer service complaints. More

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We are very pleased with our new Odyssey and our new Civic. We are not paying any more per month than we were before, and we got all of the features we wanted. It was a no-hassle experience and we love Civic. We are not paying any more per month than we were before, and we got all of the features we wanted. It was a no-hassle experience and we love our new vehicles! More

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Frank was great at getting me into a car that I needed. He listened well and got me a great price for both my trade in and used car. Thanks Frank! He listened well and got me a great price for both my trade in and used car. Thanks Frank! More

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I truly believe that Frank P. had my best financial and safety interests at heart. The car sells itself. There is no high pressure sales involved. I went in with my daughter to trade in her civic, left wit safety interests at heart. The car sells itself. There is no high pressure sales involved. I went in with my daughter to trade in her civic, left with 2 new cars and a car payment that was less than the car payment on her old civic. Her new car payment was so much less and the safety features of the Hondas so overwhelming that i inquired about an accord for myself. Frank is the only person I will go to. He is full service, thorough, thoughtful, efficient, and authentic. More

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The sales experiance was perfect. My salesman Frank Pulsinelli was very knowledgeable and friendly. My only complaint was doing the paperwork in the other building. I waited about an hour before someon Pulsinelli was very knowledgeable and friendly. My only complaint was doing the paperwork in the other building. I waited about an hour before someone came and began the paperwork process, also I think $250 is an excessive price to complete the paperwork. More

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I had a bit of a time crunch, some rather dificult cicumstances outside of a car purchase, and also needed some adaptive equipment installed. Frank was able to get me the car I wanted/needed, a great cicumstances outside of a car purchase, and also needed some adaptive equipment installed. Frank was able to get me the car I wanted/needed, a great price, and provided the transporting needed to get the adaptive equipment installed. All this helped me take care of my issues so once I was up and able, my new Accord was ready and beautiful. Thanks Frank and I'll see you in another 3 years! More

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