Frank Steffen
Frank Steffen at Porsche North Olmsted

Frank Steffen | Page 7

General Manager

Porsche North Olmsted

28400 Lorain Rd
North Olmsted, OH 44070

Contact Me
5.0
62 Reviews

Born and raised in Germany. Have spent almost 20 years in the US working with German luxury car brands. For me Porsche is the best Automobile brand in the world.

Dealership Experience

5 yrs, 8 mos

Industry Experience

24 yrs, 3 mos

Languages Spoken

English English

German German

5.0

62 Reviews

Write a Review

62 Reviews of Frank Steffen

March 27, 2021

Dealership Rating
Employee Rating

Frank took great care of us, and helped me find a rare car, and good financing. Highly Recommend this dealership and Frank Jr. He went the extra mile for me. More

by gbodzin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Steffen JR

Mar 27, 2021

Porsche North Olmsted responded

We are happy the at we could find the car that you really wanted. Thank you so much for giving us the opportunity to earn your business.

March 23, 2021

Dealership Rating
Employee Rating

Although I did have to pay half of the necessary work to bring a 2020 BMW M2 car to factory standards, Frank finally worked with me to split the bill. More

by Scott.Caston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Youssef , Mike Famagellto, Maggie Keating, Max Kovacs, Cassidy Pristov

Mar 27, 2021

Porsche North Olmsted responded

I know that you are not 100% satisfied with the resolution. You and I discussed this at length and I think at the end we came to fair solution. Thank you very much for working with us.

Mar 23, 2021

Porsche North Olmsted responded

Scott it has been 4 month since your purchase. You contacted me on Friday March 19th 2021 and let me know about the key, manual and the struts. I told you from the very beginning that we would cover a second key and owners manual that you did not receive. The portion of that bill was $638.34. The total amount is $2,694.96. I also made clear to you that I would review the service records from Porsche North Olmsted to see if we installed any after market parts. We did not. After that I reviewed the used car inspection to see if the technician mentioned anything in regard to after market parts. This was also not the case. Neither did we mislead you during the purchase nor did we hide any information from you. I emailed you copies of both the inspection and the repair order. I am sorry that my answer is not what you wanted wanted to hear.

Mar 24, 2021

Porsche North Olmsted responded

Scott please kindly advise if you like to keep the review active. Or did our agreement from yesterday resolved that issue.

Mar 24, 2021

Scott.Caston responded

I do not agree with Frank's comments above. I notified Max and others the day I received the car that I didn't get a second key or the owners manual. I was told it would be taken care of. Weeks went by, I asked again, and again was told the same. Weeks went by and I asked again. nothing happened until just last week when I spoke with Frank. I want to make clear, the lack of owners manual and second key was not just brought to North Olmsted's attention. As for the strut mounts, this is a no brainer. The car was sold to me with after market modifications. It took me to ask a certified BMW dealer why the car did not drive well and had a knocking noise that seemed to come from the front end. If North Olmstead did a proper inspection, this would have been discovered, and you could have let buyers know what they were purchasing. Yesterday Frank called me and offered to split the cost of the $2,694.96 = $1,347.48. Although disappointing I need to spend $1,347.48 on a car repairs on a vehicle that is still under warranty, I guess I'll need to accept this. I have no choice. Something is better than nothing. If and when I receive a check for $1,347.48, this review can be removed. The car now drives and performs as expected.

...
7

Dealership Inventory (52 Vehicles)

used 2025 Porsche Cayenne car, priced at $94,497
2025 Porsche Cayenne
used
Blue Metallic exterior
Automatic
All-wheel Drive
used 2017 Porsche 911 car, priced at $108,790
2017 Porsche 911
used
Jet Black Metallic exterior
Automatic
Rear-wheel Drive
used 2025 Porsche Cayenne car, priced at $102,784
2025 Porsche Cayenne
used
Dolomite Silver Metallic exterior
Automatic
All-wheel Drive
used 2025 Porsche Taycan car, priced at $109,512
2025 Porsche Taycan
used
Ice Grey Metallic exterior
Automatic
All-wheel Drive
used 2022 Porsche Macan car, priced at $39,489
2022 Porsche Macan
used
Carmine Red exterior
Automatic
All-wheel Drive
used 2024 Mercedes-Benz AMG CLE 53 car, priced at $70,445
2024 Mercedes-Benz AMG CLE 53
used
MANUFAKTUR Moonlight White Metallic exterior
Automatic
All-wheel Drive