Frank Steffen | Page 7

Porsche North Olmsted responded

Scott it has been 4 month since your purchase. You contacted me on Friday March 19th 2021 and let me know about the key, manual and the struts. I told you from the very beginning that we would cover a second key and owners manual that you did not receive. The portion of that bill was $638.34. The total amount is $2,694.96. I also made clear to you that I would review the service records from Porsche North Olmsted to see if we installed any after market parts. We did not. After that I reviewed the used car inspection to see if the technician mentioned anything in regard to after market parts. This was also not the case. Neither did we mislead you during the purchase nor did we hide any information from you. I emailed you copies of both the inspection and the repair order. I am sorry that my answer is not what you wanted wanted to hear.

Porsche North Olmsted responded

Scott please kindly advise if you like to keep the review active. Or did our agreement from yesterday resolved that issue.

Scott.Caston responded

I do not agree with Frank's comments above. I notified Max and others the day I received the car that I didn't get a second key or the owners manual. I was told it would be taken care of. Weeks went by, I asked again, and again was told the same. Weeks went by and I asked again. nothing happened until just last week when I spoke with Frank. I want to make clear, the lack of owners manual and second key was not just brought to North Olmsted's attention. As for the strut mounts, this is a no brainer. The car was sold to me with after market modifications. It took me to ask a certified BMW dealer why the car did not drive well and had a knocking noise that seemed to come from the front end. If North Olmstead did a proper inspection, this would have been discovered, and you could have let buyers know what they were purchasing. Yesterday Frank called me and offered to split the cost of the $2,694.96 = $1,347.48. Although disappointing I need to spend $1,347.48 on a car repairs on a vehicle that is still under warranty, I guess I'll need to accept this. I have no choice. Something is better than nothing. If and when I receive a check for $1,347.48, this review can be removed. The car now drives and performs as expected.