Frank Tortorella
Frank Tortorella at St. Charles Chrysler Dodge Jeep Ram
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Frank Tortorella

Service Advisor

St. Charles Chrysler Dodge Jeep Ram

1611 East Main Street
St. Charles, IL 60174

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4.8
37 Reviews

Im a sales and leasing specialist here at st. Charles Chrysler Dodge Jeep and Ram.

Dealership Experience

8 yrs

Industry Experience

8 yrs

Specialties & Trainings

Service writing

Sales Specialist

View more specialties & trainings
4.8

37 Reviews

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37 Reviews of Frank Tortorella

April 15, 2024

Dealership Rating
Employee Rating

I purchase a GMC Yukon in Dec of 2023. Returned a week later to notify them that I had a chip in windshield and a broken cover on visor, The shop said they would contact in a week when More

by t.olinATHH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

March 07, 2024

Dealership Rating
Employee Rating

Shoutout to James "Jimmy" J. For being extremely helpful, honest and professional. He helped me manage and make the most recent decisions for the 3 car I got from here. He has go More

by mariadamore27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 08, 2024

St. Charles Chrysler Dodge Jeep Ram responded

Your feedback is appreciated. It's pleasing to hear our team was instrumental in helping with your decision and finances at xx. Charles Chrysler Dodge Jeep Ram. Their dedication to you is unwavering.

March 04, 2024

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Employee Rating

Jimmy was professional and courteous, addressed our needs and concerns beyond satisfactory. This is our 4th vehicle purchased from this dealership with 2 others in between that just can't compare More

by friendsofdkay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 06, 2024

St. Charles Chrysler Dodge Jeep Ram responded

We're appreciative of your feedback. It really highlights what makes our team and service here at St. Charles Chrysler Dodge Jeep Ram special. Thank you for choosing us once again!

February 13, 2024

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I have had 3 lease vehicles with St. Charles Chrysler Dodge Jeep Ram. I recentley had an issue with my auto start stop. They did a through investigation and finally got it fixed. Rick wa More

by jstornello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Barakat, Bryan Kenealy , Rick

Feb 15, 2024

St. Charles Chrysler Dodge Jeep Ram responded

We appreciate the high rating and your loyalty to St. Charles Chrysler Dodge Jeep Ram. It's rewarding to hear about your positive experience with our team, especially in resolving the auto start stop issue on your lease vehicle. Thanks for sharing this!

February 08, 2024

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Employee Rating

Have been convenient. Service has been timely. Quality of work has exceeded our expectation. Thanks. More

by Leoprz8322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 15, 2024

St. Charles Chrysler Dodge Jeep Ram responded

We appreciate your kind words about our timely service at xx. Charles Chrysler Dodge Jeep Ram. It pleases us to know we've met your expectations in work quality.

January 21, 2024

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Employee Rating

Everyone is very pleasant and accommodating. I had a couple things pop up outside of my oil change and they took care of everything. Great communication and very friendly! Highly recommend comin More

by Bethpertl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Easto, Bryan Kenealy

Feb 15, 2024

St. Charles Chrysler Dodge Jeep Ram responded

We appreciate your positive feedback and recommendation. It's great to hear about your experience with our oil change service and the St. Charles Chrysler Dodge Jeep Ram team's efficient communication. Thank you for choosing us for all of your maintenance needs.

January 10, 2024

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Excellent and personable service. The service people were very professional and showed that they really cared. More

by bensong007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Easto, Bryan Kenealy

Feb 15, 2024

St. Charles Chrysler Dodge Jeep Ram responded

We're truly appreciative of your positive feedback; it means a lot to know you found the service from St. Charles Chrysler Dodge Jeep Ram to be professional and caring. Thank you.

December 29, 2023

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Employee Rating

Excellent service - very trust worthy and reliable Quick oil change and tire rotation - not long wait and friendly More

by Kgatto213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Easto, Bryan Kenealy , Joe Winklepleck

Feb 15, 2024

St. Charles Chrysler Dodge Jeep Ram responded

Thank you for choosing St. Charles Chrysler Dodge Jeep Ram for your automotive needs. It is always great to see our team providing the best experience possible. We look forward to seeing you back for your next oil change and tire rotation.

December 23, 2023

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Employee Rating

Easiest car buying experience ever. Gave us a record deal in record time and I was in and out. Easiest car buying experience ever More

by Matthew kulp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 15, 2024

St. Charles Chrysler Dodge Jeep Ram responded

Feedback like yours is what makes our day here at St. Charles Chrysler Dodge Jeep Ram. We are pleased to see that you had an easy car-buying experience.

December 23, 2023

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Employee Rating

Everyone there so nice and friendly. Services is the best. I will recommend this dealer to my friends More

by Cweet6@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Wong

Feb 15, 2024

St. Charles Chrysler Dodge Jeep Ram responded

Thank you for the 5 stars and the recommendation. The team at xx. Charles Chrysler Dodge Jeep Ram appreciates your business.

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