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Frank Tortorella

Overview Reviews (37) Inventory (378)

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Frank Tortorella

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Frank Tortorella | Page 2

Service Advisor

St. Charles Chrysler Dodge Jeep Ram

1611 East Main Street
St. Charles, IL 60174

Im a sales and leasing specialist here at st. Charles Chrysler Dodge Jeep and Ram.

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4.8

37 Reviews

Im a sales and leasing specialist here at st. Charles Chrysler Dodge Jeep and Ram.

Overview Reviews (37) Inventory (378)

Dealership Experience

8 yrs, 1 mo

Industry Experience

8 yrs, 1 mo

Specialties & Trainings

Service writing

Sales Specialist

Internet sales

Leasing specialist

Commercial trucks

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4.8

37 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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37 Reviews of Frank Tortorella

December 20, 2023

Dealership Rating

Employee Rating

Extremely helpful taking care of my trucks recall issue. Fast and efficient with great staff who helped make the process easier. I highly recommend them for your vehicle needs. Fast and efficient with great staff who helped make the process easier. I highly recommend them for your vehicle needs. More

by ericb173

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ronald Easto, Bryan Kenealy , Joe Winklepleck, Paul Carter

Helpful 0

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Dec 21, 2023 -

St. Charles Chrysler Dodge Jeep Ram responded

We appreciate your high praise, especially regarding our efficiency and recall solutions for your truck at St. Charles Chrysler Dodge Jeep Ram. Your endorsement is well-received! Thank you for recommending us.

November 08, 2023

Dealership Rating

Employee Rating

Had an early appointment, slipped away for breakfast and arrived back to the completed service- ahead of my expectations. arrived back to the completed service- ahead of my expectations. More

by keonithomas100

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ronald Easto, Bryan Kenealy , Joe Winklepleck

Helpful 0

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Nov 09, 2023 -

St. Charles Chrysler Dodge Jeep Ram responded

Appreciate your positive feedback about our prompt service at St. Charles Chrysler Dodge Jeep Ram. We strive for efficient, timely work like this for all customers.

November 06, 2023

Dealership Rating

Employee Rating

Quick and courteous service, I was kept informed on how long it would take and it was as promised. long it would take and it was as promised. More

by aannoreno06

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ronald Easto, Bryan Kenealy , Joe Winklepleck

Helpful 0

Report | Print

Nov 07, 2023 -

St. Charles Chrysler Dodge Jeep Ram responded

Hello. Thank you for choosing to see our Service Team here at St. Charles Chrysler Dodge Jeep Ram for your service needs. It is rewarding to see that you received quick and courteous service, and were kept informed throughout the process. We appreciate your feedback and hope you choose us again for any future service needs.

November 05, 2023

Dealership Rating

Employee Rating

The service was fine was taken in right away Didn’t seem like over a 2 hour wait like over a 2 hour wait More

by Konrock1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ronald Easto, Bryan Kenealy , Joe Winklepleck

Helpful 0

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Nov 05, 2023 -

St. Charles Chrysler Dodge Jeep Ram responded

Thank you for your fantastic 5-star review. Our Service Team is pleased to know that the service was fine and that you were taken in right away, with no need for a long 2-hour wait. Your feedback is much appreciated, and we're here to ensure your continued satisfaction. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again at St. Charles Chrysler Dodge Jeep Ram.

October 18, 2023

Dealership Rating

Employee Rating

I traded in my Land Rover because I was so unhappy with my dealer. I purchased a Jeep and could not be happier with the service I have had. Everyone is beyond nice and accommodating and so respectful of my my dealer. I purchased a Jeep and could not be happier with the service I have had. Everyone is beyond nice and accommodating and so respectful of my time. More

by Adbogacki

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sheila at Service

Helpful 0

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October 18, 2023

Dealership Rating

Employee Rating

Ian pleased with the Service I received from St Charles Jeep, Chrysler, Dodge, My SUV is just running much better. My thanks to the Service Department. Respectfully Linda Charles. Jeep, Chrysler, Dodge, My SUV is just running much better. My thanks to the Service Department. Respectfully Linda Charles. More

by charleslinmerle2344

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ronald Easto, Bryan Kenealy , Joe Winklepleck

Helpful 0

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Oct 18, 2023 -

charleslinmerle2344 responded

I want to thank the Service Department for the great work they did on my car, you gave it back to me in great shape, it’s running like Brand new. Thanks Again. Humbly Linda Charles.

October 13, 2023

Dealership Rating

Employee Rating

Great service team. Kept me updated and everyone was polite, respectful and efficient the whole time Kept me updated and everyone was polite, respectful and efficient the whole time More

by bjj.jen

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ronald Easto, Bryan Kenealy , Joe Winklepleck

Helpful 0

Report | Print

Oct 14, 2023 -

St. Charles Chrysler Dodge Jeep Ram responded

Your kind praises for our Service Team are greatly appreciated. We take pride in offering polite interactions, informative care, and efficient service. Reach out to St. Charles Chrysler Dodge Jeep Ram if there is ever anything else we can do for you.

October 10, 2023

Dealership Rating

Employee Rating

Service crew is very Friendly, fast, great attitude, personal,very accommodating excellent service definitely will recommend personal,very accommodating excellent service definitely will recommend More

by rockhd1979

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ronald Easto, Bryan Kenealy , Joe Winklepleck

Helpful 0

Report | Print

Oct 11, 2023 -

St. Charles Chrysler Dodge Jeep Ram responded

Hi. We appreciate your recommendation and positive review of your experience with our Service Team. We are so pleased that our very friendly, efficient, and accommodating team provided an excellent, five-star experience for you. Thank you for being a St. Charles Chrysler Dodge Jeep Ram customer and let us know if we can assist you further or answer any questions.

September 22, 2023

Dealership Rating

Employee Rating

They are fast & good nice people in st Charles Chrysler jeep ram dealership on north avenue jeep ram dealership on north avenue More

by Fatdaddywhitepjt

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ronald Easto, Bryan Kenealy , Joe Winklepleck

Helpful 0

Report | Print

September 19, 2023

Dealership Rating

Employee Rating

Louis was very helpful, dealt with the warranty company and made sure I got my car back quickly. and made sure I got my car back quickly. More

by mmlevy7478

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ronald Easto, Bryan Kenealy , Joe Winklepleck

Helpful 0

Report | Print

Sep 29, 2023 -

St. Charles Chrysler Dodge Jeep Ram responded

Thank you for sharing this positive review of your experience with our Service Team here at St. Charles Chrysler Dodge Jeep Ram. We enjoyed reading how our helpful team was able to work with your warranty company and was able to get your car back to you in a timely manner. Your feedback is greatly appreciated.

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