Frank Wilson
Frank Wilson at Ourisman Toyota 40

Frank Wilson

Service Lane Manager

Ourisman Toyota 40

1101 Business Center Way
Edgewood, MD 21040

Contact Me
4.6
33 Reviews

I have been in Automotive industry since 1993 My hometown is Virginia Beach, Virginia I moved to Maryland in 1999 Customer Service is my passion

Dealership Experience

2 yrs, 4 mos

Industry Experience

25 yrs, 9 mos

Specialties & Trainings

Emergency Medical Technician

Licensed Nurse non active

View more specialties & trainings
4.6

33 Reviews

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33 Reviews of Frank Wilson

June 19, 2025

Dealership Rating
Employee Rating

The whole team did a great job. Not only did they wash my car when they were done but they found me an empty desk where I could get my work done. Free WiFi too! I follow them on IG More

by Lew G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Jackson, Grant Monks, Dan Cahill, Martin Simon , Chris Kusterer

May 30, 2025

Dealership Rating
Employee Rating

Sales Manager Dan Cahill went above and beyond to make me happy.Kept his word More

by Amillie625
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 10, 2025

Ourisman Toyota 40 responded

Thank you for the great feedback! We’re glad Dan Cahill went above and beyond and followed through every step of the way. We appreciate your business!

May 08, 2025

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Employee Rating

They were very honest for everything they done and excellent service. Highly recommend them. Also the prices were great. More

by sue.grim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Jackson, Grant Monks, Dan Cahill, Martin Simon , Nik Bratton, Chris Kusterer, Annette who checked us in and she really took care of us. Sorry I didn’t remember her last name

May 20, 2025

Ourisman Toyota 40 responded

Thank you so much for the kind words!

April 08, 2025

Dealership Rating
Employee Rating

Annette was very friendly and an excellent service advisor. She provided me with a clear explanation for the issue I was having with my vehicle and what was done to repair it. She answered all of my More

by KathyR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annette

Apr 16, 2025

Ourisman Toyota 40 responded

Thank you for the kind words regarding your experience with Annette! Please do not hesitate to reach out if we can be of any future assistance!

April 04, 2025

Dealership Rating
Employee Rating

Great job. Quick repair. Collision shop repaired damage to my truck in one week. They worked with rental car company so I dropped off my truck and picked up ren More

by LMJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Monks , Chris Kusterer, Body shop

Apr 16, 2025

Ourisman Toyota 40 responded

We know that no one likes to deal with the stress of a vehicle collision, so we are happy to hear that our body shop made the experience so pleasant.

February 28, 2025

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Employee Rating

Very pleased with my experience. Everyone was very professional and accommodating. I highly recommend Ourisman Toyota 40 More

by kjoytabor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Monks , Chris Kusterer

Mar 10, 2025

Ourisman Toyota 40 responded

Thank you for your wonderful review! We're so glad to hear that you had a great experience and that our team was professional and accommodating. Your recommendation means a lot to us! We appreciate your support and look forward to serving you again in the future.

February 14, 2025

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Employee Rating

I just came from Ourisman 40. I had to have four new tires put on my car no charge to me and they came out and explained to me what they needed to have done. Although it was a lon More

by Trdgirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Texas Greg Ott

Feb 19, 2025

Ourisman Toyota 40 responded

Glad to hear we were able to address your concerns. Frank is amazing, and we are happy to hear he took good care of you and your vehicle!

January 25, 2025

Dealership Rating
Employee Rating

Friendly service, very informative. Also helpful with scheduling appointment when adjustments were needed. Thank you. More

by aminta_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Monks , Chris Kusterer

Jan 27, 2025

Ourisman Toyota 40 responded

Thank you for the kind review!

January 24, 2025

Dealership Rating
Employee Rating

Frank and Ron were wonderful to work with. They both took the time to help us with the service we needed for our vehicle. Thank you and keep up the great work. Would highly recommend this deal More

by stephieb325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Jackson

Jan 27, 2025

Ourisman Toyota 40 responded

Thank you so much for the recommendation!

Feb 14, 2025

Ourisman Toyota 40 responded

Thank you so much for your kind words! We're thrilled to hear that Frank and Ron were able to assist you and provide excellent service. We truly appreciate your recommendation and are grateful for your support. We'll make sure to keep up the great work for customers like you Ron Jackson Business Manager

December 04, 2024

Dealership Rating
Employee Rating

Overcharging for services is the first part. The second part is their sales or slacking. They should at least have had someone to offer me the extended Toyota care since it expires on 5 Decembe More

by jstern0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Monks , Chris Kusterer

Dec 05, 2024

Ourisman Toyota 40 responded

I'm happy to assist in any way I can, but I'm confused by your review. Please feel free to reach out to me directly at gmonks@ourismancars.com if I can be of assistance.

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