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Frankie Sanders
Frankie Sanders at Bob Rohrman Kia

Frankie Sanders

Service Adviser

Bob Rohrman Kia

701 Sagamore Pkwy S
Lafayette, IN 47905

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125 Reviews
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125 Reviews

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125 Reviews of Frankie Sanders

March 02, 2023

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Employee Rating

Left vehicle night before. No one checked drop box. Nothing got done. Took my business elsewhere More

by MHANAWAY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Austin Brown, Kayla Enrico

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Mar 05, 2023

Bob Rohrman Kia responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Mar 05, 2023

Bob Rohrman Kia responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 23, 2023

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Friendly, super great Service. Preston was fantastic!!! They go above and beyond to make the customer happy! More

by WANDAW111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Allen Gooch, Rob Jones, Russell Corcoran , Austin Brown, Kayla Enrico, Josh Gray

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Feb 26, 2023

Bob Rohrman Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Kia.

February 21, 2023

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Employee Rating

The Service was very good friendly customer service very professionally The technicians know how to explain everything very well and good work More

by Miguel Munoz Morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Scantlin , Austin Brown, Kayla Enrico

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Feb 21, 2023

Bob Rohrman Kia responded

Thank you, Miguel! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Kia, we look forward to having you as one of our valued customers for many more years to come!

February 21, 2023

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They took really good care of me and made sure to explain why they thought what needed to be done to my car needed to be done. More

by TBEAUCLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Brown, Kayla Enrico

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Feb 21, 2023

Bob Rohrman Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 17, 2023

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Employee Rating

Quick and easy to work with. Everyone there was super friendly and made sure I had everything I needed More

by KSPIK99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Brown, Kayla Enrico

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Feb 19, 2023

Bob Rohrman Kia responded

Thank you for your business and this review. We're happy to hear Austin, Kayla, and Frankie were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 13, 2023

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Employee Rating

Great customer service. All staff very courteous. I will do my next trade here. I will refer family and friends. More

by HDSPRINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Brown, Kayla Enrico

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Feb 14, 2023

Bob Rohrman Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 12, 2023

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Employee Rating

Friendly staff,did amazing job fixing my SUV and found a way to save me money More

by clbklb03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Brown, Kayla Enrico

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Feb 12, 2023

Bob Rohrman Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Kia.

February 08, 2023

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Employee Rating

I had a great experience. A gentleman brought out ballons to my grandchildren, the service man showed me how to use my remote start, everyone went beyond More

by DENOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Brown

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Feb 08, 2023

Bob Rohrman Kia responded

It's great to hear that you had such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bob Rohrman Kia!

February 01, 2023

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Employee Rating

Staff was very friendly, the recalls took a lot less time then expected to repair. More

by HALEYHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Brown, Kayla Enrico

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Feb 02, 2023

Bob Rohrman Kia responded

Thank you for choosing Bob Rohrman Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, Haley, and we hope to see you again!

January 25, 2023

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Employee Rating

The people are very friendly, especially the man who helped me at the parts counter to check out. Very friendly and helpful. I am disappointed that Bob Rohrman and his rich higher ups have decided to ch More

by ballyson217
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2023

Bob Rohrman Kia responded

Thank you for choosing Bob Rohrman Kia. Your feedback and rating mean a lot to us. We're glad Frankie was able to help, and we hope to see you again!

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