Frankie Sanders
Frankie Sanders at Bob Rohrman Kia

Frankie Sanders | Page 10

Service Adviser

Bob Rohrman Kia

701 Sagamore Pkwy S
Lafayette, IN 47905

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125 Reviews
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125 Reviews

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125 Reviews of Frankie Sanders

September 27, 2021

Dealership Rating
Employee Rating

We visited KIA service center to get a second set of keys for a car we purchased last week. More

by Jon M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 27, 2021

Bob Rohrman Kia responded

We sincerely value your business, Jon. We look forward to serving you again in the future. Thank you for taking the time to share your feedback with us.

September 21, 2021

Dealership Rating
Employee Rating

Friendly service for the Sorento and helpful staff assistance throughout the appointment.. I will be back More

by MIKE64ABBOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 22, 2021

Bob Rohrman Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman Kia!

September 20, 2021

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Employee Rating

Great service, nothing else to say. Thank you and have a great day. Good bye More

by KRISTINAPRZYBYLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2021

Bob Rohrman Kia responded

Kristina, Thank you for taking the time to share your feedback with us. Frankie and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 17, 2021

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Employee Rating

Seems like scam. Took forever to diagnose something simple. Almost 6 hours. No real explanation of charges whatsoever. Poor customer satisfaction. More

by Mrh7784
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Justin Anderson, Jerry Berkey, Aiden Caposieno, Brittany Chilton, Chris Gallegos, Donald Puetz

Oct 04, 2021

Bob Rohrman Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 14, 2021

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Employee Rating

The Time it took was what I was told when I scheduled. A service manager offer to give me a tour and took time to talk with me More

by Robin.strasser00@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

Bob Rohrman Kia responded

Thank you, Robin, we appreciate your business and our team looks forward to serving you again soon!

September 13, 2021

Dealership Rating
Employee Rating

As long as I own my Kia if I don't have to take it to your dealership I never will! Your service person told me that they took the door panel off to find my problem! The car was right next to the servi More

by jd.cullings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 14, 2021

jd.cullings responded

While I was at your dealership having my Kia Optima serviced..... for a particular problem...... I was sitting in the service department waiting area! My vehicle was parked right next to the door/ window to the service bay! Frankie and your service department told me that they took the door panel off to resolve my problem! They said they found the issue within the door panel! I was able to see my vehicle the whole time...... and they never ever took the door panel off! A few weeks earlier Bob Rohrman Kia put a new motor in my Optima! At that time they recommended that I have my front brakes serviced! I declined at that time! This time....... they also recommended that I have my front brakes serviced! My front wheels were never taken off of my vehicle the whole time I was there.... for them to see my brakes! What makes them think that I did not have my front brakes serviced the day before? Why did they try to upsell me on things?

September 12, 2021

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Employee Rating

My car had broken down on the highway. I was from out of town. I had my vehicle towed to the nearest Kia dealership. Not only did they take care of my Kia but they helped me maintain a sense of normalcy bac More

by Tam G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 12, 2021

Bob Rohrman Kia responded

Thank you for choosing Bob Rohrman Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 11, 2021

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Employee Rating

Most dealerships I have been to in the past tire rotation was in the normal service not an added cost music too loud in service area More

by HIPAULAPOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 12, 2021

Bob Rohrman Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss this? Thank you for your time, and hopefully, we can get to the bottom of this.

August 30, 2021

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Employee Rating

Disappointed in KIA engine using oil. Kia customer Disappointed in KIA engine using oil. Kia customer service representative was very cordial and accommodating. Overall good service. Took longer than More

by ABN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2021

Bob Rohrman Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman Kia. Please don't hesitate to reach out if you need anything else.

August 27, 2021

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Employee Rating

Frankie was super personable and made the short experience memorable. I’ll gladly use Rohrman Kia service again. Thanks for a great visit and service! More

by dsmith4888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2021

Bob Rohrman Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frankie and the team met your expectations. Thank you again for choosing Bob Rohrman Kia, we look forward to seeing you again!

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