Frankie Sanders
Frankie Sanders at Bob Rohrman Kia

Frankie Sanders | Page 12

Service Adviser

Bob Rohrman Kia

701 Sagamore Pkwy S
Lafayette, IN 47905

Contact Me
not yet
rated
125 Reviews
not yet
rated

125 Reviews

Write a Review

125 Reviews of Frankie Sanders

June 19, 2021

Dealership Rating
Employee Rating

Very pleasant service. Only issue was transmission maintenance recommended disagreed with 2017 manual for my used kia sportage. It said no service required. No big deal. More

by BOWEN.2221
Recommend Dealer
Yes
Jun 21, 2021

Bob Rohrman Kia responded

Thank you for choosing Bob Rohrman Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 16, 2021

Dealership Rating
Employee Rating

Nice people but WAY TO SLOW. Not in a hurry to get people out. I have been in 3x for something that should take 5-20. Each time took 45-hr to be completed when it was completed. I have been waiting 2 wks now More

by MOVEEGEEK24
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Autumn Beliveau

Jul 01, 2021

Bob Rohrman Kia responded

Thank you for your review. We take your feedback seriously and our GSM Patrick Hertz will be contacting you ASAP. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 10, 2021

Dealership Rating
Employee Rating

Quick friendly service nice atmosphere! I would most differently return for service and /or possibly a new vehicle. The showroom was impressive and got me thinking bout new car! More

by Tdtammydoyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Anderson, Jerry Berkey

Jun 11, 2021

Bob Rohrman Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 05, 2021

Dealership Rating
Employee Rating

My Kia Optima check engine light came on while traveling from Indianapolis to Chicago. Thank God I made it to Lafayette. Frankie 10.very professional. More

by Gina McNeil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 05, 2021

Bob Rohrman Kia responded

Thank you so much for your excellent review, Gina! We are so glad that we were able to help you out, and we are thrilled that you found your experience with Frankie and the team to be a positive one here at Bob Rohrman Kia. Please don't hesitate to reach out if we can be of any further assistance.

June 03, 2021

Dealership Rating
Employee Rating

The associate Frankie and sales rep Jose' was very professional and helpful. I was at the wrong location for my 1p appointment for an oil change, and Frankie was patient and understanding. He assured More

by KPAYTON_30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose

Jun 03, 2021

Bob Rohrman Kia responded

Thank you for your review and kind words for Frankie and Jose! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Kia.

June 03, 2021

Dealership Rating
Employee Rating

My insurance company faxed my paperwork to the collision center instead of here. I asked Frankie if he could get the paperwork. Apparently it was too much trouble. Taking the car elsewhere. More

by regandavis58
Customer Service
Friendliness
Recommend Dealer
No
Jun 20, 2021

Bob Rohrman Kia responded

Thank you, Regan, for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 02, 2021

Dealership Rating
Employee Rating

Great people & great service!! I wouldn’t recommend anyone else! They replaced the engine in my Kia with in a week and it’s ran amazing since! More

by KAELIELITTRELL24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 02, 2021

Bob Rohrman Kia responded

Kaelie, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 02, 2021

Dealership Rating
Employee Rating

I wasn't very happy about the length of time it took to fix my car but Frankie was very helpful and kept me posted. Was also not happy about the rental care that I had to get. More

by TONYAERWIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittany Chilton

Jun 02, 2021

Bob Rohrman Kia responded

It's great to hear that Frankie delivered excellent customer service. We appreciate your patience and would be happy to address any concerns if you don't mind reaching out to us directly. Thank you for choosing Bob Rohrman Kia, we look forward to seeing you again!

June 01, 2021

Dealership Rating
Employee Rating

Great staff! Super helpful during visit, explained all areas of service needs. Dealership was clean. You could tell the staff takes pride in their place of work. More

by Avmamos
Recommend Dealer
Yes

Other Employees Tagged: Brittany Chilton

Jun 01, 2021

Bob Rohrman Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 31, 2021

Dealership Rating
Employee Rating

Clean, nicely remodeled. - MUCH nicer and more professional than it used to be. All service members were extremely polite and friendly. Everyone worked to make my short stay very pleasant while my More

by CHERYL.JISCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Anderson

Jun 01, 2021

Bob Rohrman Kia responded

Cheryl, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Justin here at Bob Rohrman Kia.

...
12

Dealership Inventory (247 Vehicles)

new 2026 Kia Carnival car, priced at $39,148
2026 Kia Carnival
new
Snow White Pearl exterior
Automatic
Front-wheel Drive
used 2025 Kia Sorento car, priced at $36,269
2025 Kia Sorento
used
Ebony Black exterior
Unknown
All-wheel Drive
new 2026 Kia Seltos car, priced at $26,980
2026 Kia Seltos
new
Mars Orange exterior
CVT
All-wheel Drive
new 2026 Kia Carnival car, priced at $39,185
2026 Kia Carnival
new
Aurora Black Pearl exterior
Automatic
Front-wheel Drive
new 2026 Kia Sorento car, priced at $42,895
2026 Kia Sorento
new
Ebony Black exterior
Unknown
All-wheel Drive
new 2026 Kia Seltos car, priced at $26,358
2026 Kia Seltos
new
Snow White Pearl exterior
CVT
Front-wheel Drive