Franklin English | Page 2

I was wanting to purchase (not finance) a 2015 Audi S5 for $32k that they have on their lot. They wouldn't sell it to me because I live out of state. They don't sell to people out of state. Said they had for $32k that they have on their lot. They wouldn't sell it to me because I live out of state. They don't sell to people out of state. Said they had a small inventory. They have around 90 pre-owned vehicles on their lot. Not sure if this is legal for a place to do but I'll be checking. Horrible car dealership to pass on business to anyone living out of state. I hope you go out of business. More

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BUYING A NEW CAR IS THE 2ND BIGGEST PURCHASE OF YOUR LIFE. THIS REVIEW IS WORTH YOUR TIME. I bought a brand new Honda from Franklin at Fisher Honda recently. Franklin seemed nice and this is my firs LIFE. THIS REVIEW IS WORTH YOUR TIME. I bought a brand new Honda from Franklin at Fisher Honda recently. Franklin seemed nice and this is my first experience with Fisher and buying a new car just for myself. I wanted the Insight Touring and Franklin and I went over the specs and pricing the first day, it was a little more than I was initially prepared to spend and even though I had good credit and was buying a brand new car, Franklin was unwilling to discount anything. I wasn't really on the fence about anything at first though, everything felt good so far. Easy sale! Unfortunately it was too late to start the paperwork that day so I had to come back the next day to finalize the purchase. When I came back the next day Franklin had told me that he messed up and showed me the EX specs and pricing sheet, not the one for the Touring. So you can imagine my disappointment and understanding the car that I wanted was 5 grand more than what I was told initially. We still proceeded with going along with the purchase as I had justified it was a mistake on his part and not a sleezy salesman tactic and that's just the car that I wanted. Still he was unwilling to try to make up for it by doing something extra to offset my disatisfaction to his lack of attention to detail. I paid full sticker price for a car with nothing extra, no floor mats, nothing. After the purchase I called to check on the specifics of insurance and warranty and had asked him a question regarding non OEM windshield replacement and what specifically that voids if it happens. He told me, "I believe you void the whole 3 year- 36,000 mile warranty." I said, "for the whole car?!" He said, "yeah I believe so, but let me transfer you to someone who knows more about that." After I talked to that person they made it very clear that it didn't, just the windshield portion of the warranty should it fail. They didn't have the trunk tray I purchased with the car the day I got it (no big deal) so they told me it would arrive in a few days and that he would get ahold of me when it did and I could come down and pick it up. He never called me for that, I waited 2 weeks and then called the dealership myself and went and got it. The day that I did, I actually saw Franklin and I'm pretty sure he saw me. He didn't say hi, or anything to check up on how I was liking my vehicle that he just helped me get into. There had been no follow up call to that point either, and I don't expect one. The only reason why this is 2 Stars and not 1 is because the financing manager Colby did do me a solid and called the lender the day of the purchase and got my APR reduced making the payments more affordable and doable, so shout out to Colby. Other than that, working with Franklin was mediocre at best but most honestly not. I expected more, I expected a car salesman who knows what they're talking about when they are selling you a high priced item such as a brand new car. It's not a cheeseburger or a cell phone. I expect someone who doesn't show you the wrong spec and pricing sheet initially and then when they tell you the car you actually wanted is a lot more, not be willing to kind of cushion the blow by throwing in a freebie or two. I expect someone to not hand you every single business card they have in their drawer to try to upsell their personal circle people on aftermarket upgrades. I expect some sort of follow up afterwards, especially when you are waiting on parts. This boils down to caring about your job and your sense of responsibility to your client(s) and not just making a sale. Should you visit Fisher Honda in Boulder? Maybe. But if you do, I would recommend you seek someone other than Franklin to work with. More

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I was and am very happy with my experience at Fisher Honda. I contacted the dealership a while ago and was then looking for a used Honda HR-V or CR-V to replace my Volvo. Franklin English hung in there Honda. I contacted the dealership a while ago and was then looking for a used Honda HR-V or CR-V to replace my Volvo. Franklin English hung in there with me and when I changed my mind wanting a new CR-V he was right on it. He was not at all pushy but was trafficking in just the facts. We got the deal done and I am so happy with my new vehicle. I have owned several Hondas in my life and I keep coming back to Honda. Franklin and Ron Samoray were very good and helpful. Fisher is my new favorite dealership. More

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Great experience all around. We will definitely be back when we are in the market for another vehicle. when we are in the market for another vehicle. More

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Just wanted to give some good feedback on Franklin and Ty. In the past month or so I've gotten 2 cars from you all. Acura from Franklin and a Honda from Franklin and Ty. Met with Ty last night, super nice Ty. In the past month or so I've gotten 2 cars from you all. Acura from Franklin and a Honda from Franklin and Ty. Met with Ty last night, super nice fellow. Both seemed very honest too. Hard to find that. The finance guy was also super personable. I'm big on doing a lot of research when I buy and I found my way to Fisher both times out of all the other places. I think we'll probably only be buying cars from you all in the future as well. More

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Franklin English was great to work with. There was no pressure. He listened to what we wanted. It was a good experience all the way around. He got us a car which we love. pressure. He listened to what we wanted. It was a good experience all the way around. He got us a car which we love. More

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Elegante trato, sin presion. Mucha sencilles y respeto. El SR. Rich Moss muy paciente, profesional. Respondieron todas nuestras preguntas de buena gana y en buena forma. respeto. El SR. Rich Moss muy paciente, profesional. Respondieron todas nuestras preguntas de buena gana y en buena forma. More

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