Franky Markle

Everyone is so nice and works with you the best they can and the sales people are top notch and the sales people are top notch More

by wgreen247 Verified Customer Verified Customer

Print

I've been dealing with Ford in dyersburg for years and will continue to do so cuz they've always been nice to me and been able to work with me. If I ever had any problems, I think they're good people will continue to do so cuz they've always been nice to me and been able to work with me. If I ever had any problems, I think they're good people More

by EDWARD.LEBO1959 Verified Customer Verified Customer

Print

Keith Jones and the service department has been awesome! We look forward to our next visit. We look forward to our next visit. More

by SPORTSTRADER.1122 Verified Customer Verified Customer

Print

The employees were attentive and super nice from the beginning of the process to signing the paperwork. All of our questions were answered promptly. It was a great car buying experience! beginning of the process to signing the paperwork. All of our questions were answered promptly. It was a great car buying experience! More

by Bethany Glover Verified Customer Verified Customer

Print

Communication is very poor. Service department does not listen to your request and address them. Invoice said that something was wrong with the washer fluid pump and stated that Service department does not listen to your request and address them. Invoice said that something was wrong with the washer fluid pump and stated that customer declined replacement. I was never contacted about this. And on the video sent to me the tech showed that they refilled the washer fluid but never let me know there was a problem with it working. The car was returned to me with it not working. I told a guy in the service department when I picked my vehicle up that I was checking on a part that Cayla said they needed to order for the passenger seat. He said he didn’t know anything about it and I would need to call Cayla the next day. I showed him the piece that has come off was off the passenger seat. I told him it came off a few months after they had worked on the seat when I brought it in for repair about a year ago. He stated that they would’ve never let it go out of there like that. The gentleman was very smug and rude. I would not have him working for my company. He’s a poor representation for your company. He basically implied that I had lied and had broken the passenger seat piece. My husband and I had planned on trading the vehicle in and buy our next new Toyota Highlander at this dealership. I have been talking to one of your salesmen, Zach for a few months. The service department has made us decide to go elsewhere. More

by amason5 Verified Customer Verified Customer

Print

The people are always courteous and friendly. The service is excellent. It’s a pleasure doing business with folks like that The service is excellent. It’s a pleasure doing business with folks like that More

by rmurphy63830 Verified Customer Verified Customer

Print

Everyone was very professional and worked as a team to get us taken care of quickly and efficiently. get us taken care of quickly and efficiently. More

by cgm9702 Verified Customer Verified Customer

Print

Great service, great customer service, great atmosphere, great snacks, clean, temperature was great, attitude were positive great snacks, clean, temperature was great, attitude were positive More

by tamikoarmstrong Verified Customer Verified Customer

Print

The service ladies always get us in & out as fast as possible. The technicians do great work as well. Victory Ford takes very good care of us! possible. The technicians do great work as well. Victory Ford takes very good care of us! More

by JPREV1 Verified Customer Verified Customer

Print

I was able to drop my truck off and get it serviced, even after missing my initial appt. . Very attentive , helpful , and communicated well. after missing my initial appt. . Very attentive , helpful , and communicated well. More

by DENTONJ91 Verified Customer Verified Customer

Print