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Frany Zepeda
Frany Zepeda at Beck & Masten Buick GMC South
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Frany Zepeda | Page 2

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.4
331 Reviews
4.4

331 Reviews

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331 Reviews of Frany Zepeda

April 07, 2023

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Customer service was on point from start to finish and my truck was delivered/fixed in good time. More

by Angelolivero
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Recommend Dealer
Yes
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Apr 10, 2023

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 05, 2023

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Great customer service, they were quick and friendly for a Monday morning, lovely staff to! More

by SMARTINEZSALINAS56
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Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano

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Apr 06, 2023

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 04, 2023

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Everything went smooth, my truck was fixed with no issues upon picking it up. Only thing is they said they had no loaners and the employee standing in front of me was on the phone telling the person they had More

by ZAPATA_ANNA
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Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez

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Apr 06, 2023

Beck & Masten Buick GMC South responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 30, 2023

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por la parte de servicio malisimo todo lleve mi carro y no saven como repararlo no saven como solucionar el problema y no son capases de solucionar el problema y tampoco me dan un carro para yo poder usarl More

by thedevil17472
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Recommend Dealer
No
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Mar 31, 2023

Beck & Masten Buick GMC South responded

Sus comentarios han sido enviados a nuestro equipo y ahorita estamos investigando este asunto.

March 29, 2023

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Great service, service tech was very professional & knowledgeable about his job. A real people person. More

by Kevin
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Recommend Dealer
Yes

Other Employees Tagged: Daniel

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Mar 30, 2023

Beck & Masten Buick GMC South responded

Kevin, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2023

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Too long of a wait time for just an oil change, waited over two hours More

by Arivera07
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No
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Mar 27, 2023

Beck & Masten Buick GMC South responded

I appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 21, 2023

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As soon as I get at dick and message so it's unbelievable that treat me like I'm a special customer and I think More

by MARTINCLARK52
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano

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Mar 23, 2023

Beck & Masten Buick GMC South responded

Thank you for this review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 19, 2023

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It’s ridiculous you send these things for me to fill out and I respond and no one gets back to me. I had a awful experience because three days after I had service my car stopped and now it has to have the e More

by SETH54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez

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Mar 21, 2023

Beck & Masten Buick GMC South responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Mar 22, 2023

SETH54 responded

Greetings, It seems odd that I would have an auto-generated response to a complaint with such concerning facts. Regardless, I would like for somebody to contact me and go over some of the options that I would have in this situation. I’m currently paying for a 100k vehicle to set up at the dealership and have its engine replaced after only driving it for around six months. I don’t think it’s a good look for GMC to sell a new 2022 yukon Denali for 100k only to have it breakdown leaving me stranded on the side of the road for hours 100miles from my home requiring an engine replacement with absolutely nobody reaching out for assistance to provide a vehicle to drive in the interim or a solution moving forward. I contacted the dealership requesting options in regarding trading the vehicle in and get into new vehicle and I’ve never been contacted again. Currently I’m driving a rental car at the cost of $500 a week and there’s no end in sight to the amount of time that it’s gonna take for an engine to be replaced. I have zero confidence that vehicle will be operating at the same quality and specs that it was or should’ve been when it came off the assembly line. This is not a vehicle that I purchased or want to continue to drive so this is something that needs to be taken care of.

March 19, 2023

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Not friendly, employees sayin inappropriate words. My vehicle was left dirty from inside, hand marks. More

by yasmin.lucero
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Recommend Dealer
No
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Mar 19, 2023

yasmin.lucero responded

Na

March 19, 2023

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Very good service. Very attentive and very nice. Truck service at promised time . Good customer service. More

by HANCEL_SANCHEZ
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Recommend Dealer
Yes
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Mar 21, 2023

Beck & Masten Buick GMC South responded

Hancel, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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