Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 40

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.2
409 Reviews
4.2

409 Reviews

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409 Reviews of Frany Zepeda

February 11, 2021

Dealership Rating
Employee Rating

Kept me updated on the how long it was taking and what part the vehicle needed. Also customer service was great with the complementary drinks. More

by RJUAREZ0604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

Feb 17, 2021

Group 1 Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 10, 2021

Dealership Rating
Employee Rating

In service too many times for the same issue. Service does not verify IF repairs actually resolved the issues. Service did not test drive after work they claim was done. More

by Unsatisfiedcustimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Shannon Eiler, Manny Escalon, Scott Korenek, Orlando Pasasin, Mohammed Qureshi

February 09, 2021

Dealership Rating
Employee Rating

Frany did an excellent job in taking care of my care repairs and got them finished in a very timely manner, faster that anyone else had ever done Great job Frany More

by B.CARPANTER55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2021

Group 1 Buick GMC South responded

Hi, and thank you for this great review! We're happy to hear that Frany took care of you! They are a great asset and we appreciate all that they do. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 05, 2021

Dealership Rating
Employee Rating

Very quick and fast service. Kept me informed on the status of the truck. Shuttled me back and forth from home and dealership very satisfied More

by texascolt45s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gina Saez

Feb 08, 2021

Group 1 Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 04, 2021

Dealership Rating
Employee Rating

Awesome people at the dealership from Manny to Franny they really did a superb job in taking care of my car needs and I would highly recommend taking all of your car problems to them. More

by B.CARPANTER55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Escalon

Feb 05, 2021

Group 1 Buick GMC South responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 03, 2021

Dealership Rating
Employee Rating

It was a terrible experience, so I won’t be coming back! Get better cars and I will be back to buy them and quality. More

by matt.d.chandler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

February 02, 2021

Dealership Rating
Employee Rating

Customer service is awesome. Very professional and they make you feel like family, definitely coming back for my next oil change and service. Thank you! Frany was awesome. More

by pedrotost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 05, 2021

Group 1 Buick GMC South responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 01, 2021

Dealership Rating
Employee Rating

Great place! Very professional Always look forward to bringing our Suburban there for the all maintenance! Great place with great people look forward to next time! More

by James Poullard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

Feb 03, 2021

Group 1 Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 26, 2021

Dealership Rating
Employee Rating

I had to bring in my new truck for a light on the dash said parking brake repair needed , must bring it in seven day . So l did and they said it wasn’t covered under warranty because the brake line and wa More

by Not now
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2021

Group 1 Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 26, 2021

Dealership Rating
Employee Rating

Frany was my Service advisor and went above and beyond to make sure that my experience at Beck and Masten South was over the top. More

by joey_coomer_21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Escalon

Jan 28, 2021

Group 1 Buick GMC South responded

Thank you for sharing your feedback! It is very important to us that we earn the trust of our guests by following through with our promises and providing hassle-free service. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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