Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 39

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.2
409 Reviews
4.2

409 Reviews

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409 Reviews of Frany Zepeda

March 05, 2021

Dealership Rating
Employee Rating

Great no hassle negotiating. Got what I wanted for the price I wanted. My trade was valued at a reasonable price. No pressure. Smooth process. Friendly. Friendly. Covid friendly. Great service. More

by BRIAN.TROQUILLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Jose Cuellar

Mar 08, 2021

Group 1 Buick GMC South responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Beck & Masten Buick GMC South. Thank you so much for your business and please let us know if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 03, 2021

Dealership Rating
Employee Rating

The service department at Beck & Masten always have excellent service. Not only have I purchased a car from Beck & Masten my son has purchased a truck and my daughter has purchased a Tahoe from Beck & More

by BROWNSUGAR2004B
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Shannon Eiler, Manny Escalon, Rosie Hernandez

Mar 05, 2021

Group 1 Buick GMC South responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2021

Dealership Rating
Employee Rating

Gina, my service rep, is very good at getting me answers. Manny, service mgr and Tommy, service tech have always answered my questions. Everything is good. More

by ELLIEH_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Escalon, Toby Ohnesorge, Gina Saez, Tommy, Service Tech is excellent! Kelsey in sales is excellent too!

Mar 01, 2021

Group 1 Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Dealership Rating
Employee Rating

Love bringing my truck to this dealership! Nothing but positive energy, smiles and wonderful service every time I visit! Amazing staff of people who all deserve raises! Especially Frany! You guys have a l More

by jonesboys022307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Manny Escalon, Gina Saez

Feb 26, 2021

Group 1 Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 23, 2021

Dealership Rating
Employee Rating

Customer service was good, Frany took good care of my vehicle. I always had good customer service at the Gulf freeway location. I recommend my friends to go to this location. More

by mfwool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 24, 2021

Group 1 Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 22, 2021

Dealership Rating
Employee Rating

Everything was great the service was on point and the wait time was reasonable the dealership is clean and every one was pleasant to deal with More

by BKELLY0127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

Feb 24, 2021

Group 1 Buick GMC South responded

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 21, 2021

Dealership Rating
Employee Rating

I was very pleased with the service and found the advisor very helpful She made sure I understood the estimate and what was recommended for maintenance More

by Chester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2021

Group 1 Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 20, 2021

Dealership Rating
Employee Rating

Good service A a a a a a a a a a a a a a a a a a a a a a a More

by SAMQCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

Feb 23, 2021

Group 1 Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 15, 2021

Dealership Rating
Employee Rating

Always satisfied with the service department ! I never Always satisfied with the service department ! I never take my truck anywhere else. Gaby, Fran, and Manny are always eager to please. Very well r More

by BILLYBILLY0308
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Manny Escalon

Feb 18, 2021

Group 1 Buick GMC South responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 14, 2021

Dealership Rating
Employee Rating

Great service one of the best .Will recommend this place to anyone who is looking for great service and great atmosphere for the best service in the area where you can get a price for the price. More

by Rogerparedes.5211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

Feb 17, 2021

Group 1 Buick GMC South responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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