"Very impressed with J & M. They are the best."
Everyone at J & M is so nice, kind, and helpful. I was looking for a car, Sue Janelli was absolutely fantastic. she made buying a car quick and painless. I would highly recommend Sue Janelli and J & M Auto for all your car needs.
"Customer centric to the enth degree"
Yesterday I unexpectently had a flat tire. I was so incredibly fortunate to pull off in an area near J & M. Fred their service manager was so incredible I can not hgelp but write a review. They plugged my tire, so that I could get to a location to have it replaced. They were focused on our safety, a quality long term solution, and did well beyond what they had to to ensure this all happened for myself and my family. We are incredibly appreciative and impressed by Fred, his team, and the company as a whole.
Purchased my car here, a 2009 Subaru Tribeca. After 3 years, the AC was acting funny, turning off and on by itself. They worked on the car looking for what went wrong. I was told the ac system was overcharged. Don't know how that could have happened since I did not touch it, nor did I have it serviced for that. Any way, they evacuated and recharged to the proper pressure. It seems to be working OK now, but I haven't driver it very far since then. They could have charged hundreds of dollars to diagnose and repair, but they did not. As a matter of fact, they did not even charge me for this. Honest and reliable dealership.
"Fred Blum "
- Jess Rodrigues
A great man to get a hold of! If you need your car fixed, his dedication gets the job done! Fred is a caring and passionate employee!!! If I could give him more stars on the rating scale to share my excellent experience I would! I definitely do not mind the long waits in the waiting room; o leave knowing my car was cared for!
"Outstanding Service Experience"
They are always straight forward, give me what I need without being pushy and always make sure that I am happy and satisfied when I leave.
Fred and his team in the service department continue to amaze me - there are few things that are more terrifying (from a financial standpoint) than your car needing repair, yet every time I bring it to J & M for service they manage to repair my car for hundreds less than what the chain-mechanic shops quote me. They're always fast, efficient, friendly, and honest. I don't ever leave there feeling like I got ripped off, especially since the most recent repair J & M did for me cost me 1/5 of what a chain mechanic quoted me. They have gone above and beyond multiple times and we will never take our cars anywhere else.
"Service Dept is topnotch"
After purchasing my Jeep Wrangler I came upon a few hiccups and had to call the service department. Fred was helpful and told me to come up anytime because what I needed should only take a few minutes. When I finally made it up there Matt was in front and ended up helping me out. He checked out the issue with my back window and we did some investigating together. He came up with a solution and as promised fixed my issue! He is very pleasant and a great asset to J&M!
"J&M is good, but you do have to Work for it!!"
Car Purchased: 2004 Toyota Highlander V6 Base 4WD with 36K miles
Overall experience with J&M: 4 Stars*
Sales Rep: Paul Pinto (3 Stars)*
Sales Manager: Seth Brown (3 Stars)*
Dealer Auction Purchaser: Unknown (5 Stars)*
Contract Specialist: Dannielle Cureton (5 Stars)*
Service Manager: Fred Blum (5 Stars)
*All Star Ratings are out of 5.
Browsing Experience: Sales Rep was Paul Pinto. Low Pressure Browsing. Even offered unattended test drive.
The 2004 Highlander was at 36K miles and in extremely good condition. It was purchased at auction by J&M. Whoever their auction buyer is had a very good eye.
Website listing Accuracy
J&M had it listed as a Limited (It is only the base model). Otherwise, the listing was accurate.
J&M was overpriced on the car according to every reference (Edmunds, KBB, NADA) especially given the error of having listed as a “Limited.”
Negotiating Price/Trade-in Price/Final Paperwork Experience: Sales Rep was Paul Pinto through to the final paperwork.
• J&M was firm on the price of the Highlander.
• The initial trade-in offer was good. After negotiation they came up $1K from the original offer, which got us to what we felt was a good overall deal.
• We put 10% deposit on CC (Fully Refundable)
• J&M permitted Pre-Buy Inspection at my Mechanic (Christie’s in Westport, CT). J&M set up the appointment and brought the car down (They were about an hour late).
o Mechanic only found two maintenance issues: Recommended Timing Belt/Water Pump due to age not mileage. J&M would not negotiate on this point (I expected, but tried...)
o Mechanic only found one safety issue (Tires were over 10 years old on all five tires). Paul Pinto (Sales) promised 5 new all-season tires. He said they would NOT be top tier (Michelin etc) tires, but assured me they would NOT be bottom rung either. I did NOT get this in writing. What was provided at pickup was 4 Linglong tires instead of 5 middle of the pack tires. Linglong is a very cheap Chinese tire. Still, this is better than 10+ year old tires… I did not push the issue further, but I do not feel J&M kept to there word on this point. Get it in writing and push the point.
• The car was only coming with one key. After spending time on Toyota forums I learned that they have master keys and valet keys. Master keys are important. It was going to take a day or two for them to order and install tires. During that time I asked Paul if the key was a Master key. He said, “Yes, otherwise it would be listed as a spare.” At the time of paperwork, with the balance of cash spread out on the table, but no signed paperwork, I insisted on giving the vehicle a once over and determined the key was only a valet key as it would not open the glove box. I told the contract specialist that this was a deal breaker. At this point, Seth Brown (Sales Manager) came in and promised they would have a master key. Because of the Linglong tires, I insisted on having it in writing. Seth instructed Dannielle to add “Valet Key Only. Promised to provide Master Key” to the notes section of the purchase contract. He told me to contact the service manager on their second lot to set up a Thursday appointment as that is when the locksmith comes. At this point, we did the final signing. J&M transferred plates and registered our car with the DMV seamlessly. We drove off the lot with the vehicle.
Service Experience: (Service Manager: Fred Blum)
I stopped in to setup appointment to have master key made. When Fred estimate the cost to me I explained the written promise on the purchase contract to have a master key provided at J&M’s expense. He told me “No problem. Just be sure to bring the purchase contract when you come Thursday at 9am.” I arrived on Thursday at 9am and produced the contract. Fred reviewed it and made a copy for himself and said that was all he needed. 10am rolled around and Fred noticed I was still waiting in the lobby seating area. At this point he realized the locksmith had not shown up and called him. The locksmith said that he would not be able to make it as his work truck was in the shop. I (calmly) explained that I had taken a day off from work to get the key made. I asked if I could just go to a locksmith of my choice and have J&M pay for it? Fred said, “No, but if you take it to ANY Toyota dealership and have the service desk call me I will approve and pay for the service. That way I know it has been done right…” I took it to A-1 Toyota. They called Fred and sent him the estimate. He approved it and at the end of the service, he provided payment, as promised.” Fred gets the highest ratings from me at J&M.
Summary: In the end, I bought a solid car at a reasonable price, but I had to do my homework and had to work for it. Otherwise, I would have had to spend about $1K on tires and master keys. That said, I do NOT feel that J&M did anything outright sleazy. They (mostly) kept their promises. I would buy from them again.
"Car repair "
Thank you J and M for your fast efficient service. The staff is always friendly and keeps me updated on the status of my car.
This was my first experience dealing with the J&M service dept. I am pleased with their service. I dropped my truck off the afternoon before my appointment and actually got a call that day to say it was already looked at and diagnosed. The truck was ready for my by 1PM, a nice change from the last place i used for repairs. I will use J&M again for service without hesitation.