Fred Crass | Page 3

Stress Free New Car Purchase From my first conversation with Fred Crass, he was very informative and helpful without being pushy. He went over all the comparisons with me of diffe From my first conversation with Fred Crass, he was very informative and helpful without being pushy. He went over all the comparisons with me of different vehicles I was considering and answered all my questions (numerous times) until I felt like I had a good understanding. Even though it took me over two weeks to make a decision, he kept in touch with me, showing me different vehicles that were in my price range. He made a point of letting me know he wanted me to get a vehicle I could afford and would be the best fit for me. I totally felt like he was on my side during the whole process, making a point of getting the most for my trade in, showing me around the dealership for future visits and taking time to explain all the features of my NEW Corolla. Thank you Fred, and Legacy Toyota for a great experience! More

Helpful 0

Report | Print

Fred is an exceptional salesman!! Fred is an exceptional salesman! He went over & beyond helping me to get the best deal. I will tell everyone about the excellent service I received Fred is an exceptional salesman! He went over & beyond helping me to get the best deal. I will tell everyone about the excellent service I received from Fred and Legacy. Thanks, Pam Courson More

Helpful 0

Report | Print

Easy Purchase After buying over two dozen vehicles in my life, I would rate my experience at Legacy as one my best! Fred and J.J. were awesome!!! After buying over two dozen vehicles in my life, I would rate my experience at Legacy as one my best! Fred and J.J. were awesome!!! More

Helpful 0

Report | Print

Good People I didn't have a lot of run around and BS when looking at the vehicles. After deciding on a vehicle the process was quick, fun and the staff was very I didn't have a lot of run around and BS when looking at the vehicles. After deciding on a vehicle the process was quick, fun and the staff was very knowledgeable ... thanks!!! More

Helpful 0

Report | Print

Best car buying experience in 40 years First time Toyota purchase was stellar with the very competent Fred Crass! Legacy Toyota offers a team of professionals who seem to strive to provide First time Toyota purchase was stellar with the very competent Fred Crass! Legacy Toyota offers a team of professionals who seem to strive to provide optimal customer satisfaction. More

Helpful 0

Report | Print

I love the people Every time I go in for service, the work is explained to me and I understand everything. If I don't understand, then the explanation is always very p Every time I go in for service, the work is explained to me and I understand everything. If I don't understand, then the explanation is always very patient sufficient. I have bought my last three cars from this dealership and won't go anywhere else. More

Helpful 0

Report | Print

First Toyota purchase First Toyota purchase.... ever.... and the guys at Legacy made it as smooth as possible. Phil introduced me to Fred Crass for the test drive. Fred was First Toyota purchase.... ever.... and the guys at Legacy made it as smooth as possible. Phil introduced me to Fred Crass for the test drive. Fred was patient with me and my questions.... and the unexpected delays in the process. I wouldn't hesitate one bit to refer friends and family to Legacy to see Fred. Joe Bolognese was the guy I spent time with while I signed my life away (LOL) - we had a great conversation! He's great! Overall it was a great experience. I highly recommend. More

Helpful 0

Report | Print

Buyer opinion The over all buying experience was among the best I ever had.Fred accommodated my wishes very nicely.Chuck in service answered all my what if,service, The over all buying experience was among the best I ever had.Fred accommodated my wishes very nicely.Chuck in service answered all my what if,service, questions and helped my decision. I would recommend friends and family to buy here. More

Helpful 0

Report | Print

Awesome Experience! I recently purchased a 2014 Tacoma and I absolutely love it. Fred sold me the truck and he was great and so helpful in making sure my needs/wants were I recently purchased a 2014 Tacoma and I absolutely love it. Fred sold me the truck and he was great and so helpful in making sure my needs/wants were met and following up with anything I needed. Vinne also helped with the purchasing process and he was beyond helpful as well . Everyone was so nice and did what they could to help me out. I would recommend Legacy Toyota to anyone who is looking for a dealership to purchase a vehicle. Thanks so much! More

Helpful 0

Report | Print

I originally spoke to Ellis Borden. He spent the time with me to discuss the Truck and options I was looking for. Very Helpful. I came back the next week and Ellis was busy with another customer so he re with me to discuss the Truck and options I was looking for. Very Helpful. I came back the next week and Ellis was busy with another customer so he referred me to Fred. Fred was excellent, very knowledgeable and helpful. A pleasure to work with. Erik Shipley was also very helpful and a pleasure to work with. These three individual are a true asset to your company. However there was one individual we dealt with that totally angered me when he tried to pull something over on me. Had it not been for Erik taking over I would have walked out without any regrets. Unfortunately, I do not remember this particular Finance representatives name but Erik can tell you who he is. We were negotiating price and terms. I told the first finance guy I wanted to be $450 per month. I told him I would go to $455. He went away and came back told me we had a deal, shook hands etc... What he didn't tell us was he had increased the length of the loan by 3 months. I was insulted to think your finance guy would think I was that stupid not catch this or object. In essence I was lied to. I wish I remembered this guys name. Ask Eric or Fred I'm sure the can tell you who it was. More

Helpful 0

Report | Print