Fred Gregory | Page 2

Excellent customer service Helpful, pleasant experience from the beginning to the end. I would highly recommend seeing my sales guy Chad to family and friends. He works hard to Helpful, pleasant experience from the beginning to the end. I would highly recommend seeing my sales guy Chad to family and friends. He works hard to make his customers happy! More

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I brought in our 2014 Charger RT for a recall I brought on our 2014 Charger RT for a recall this morning. I had made an appointment, and was VERY late for it. Not only did they still service my I brought on our 2014 Charger RT for a recall this morning. I had made an appointment, and was VERY late for it. Not only did they still service my vehicle, but they were not at all irritated, and they did not act like other dealership service members who berate you, or act like you have ruined their day, when you are either exactly on time, or maybe runnibg a few minutes late. (If they were irritated at all, they definitely did not show it, or let me know at all) Within seconds of pulling in, I was happily greeted by Fred Gregory, and John Thomas. They got everything put into the system within what seemed like seconds, complimented me on the condition of my vehicle, and had it in the service bay within minutes. They even got me set up with (I am so sorry, but I can't remember his name, I think it may be Mark?) another very nice man, who had previously repaired a very large gauge in the windshield of my Charger the last time that I had it in for service. I honestly thought I would have to have the windshield replaced. He did such a great job on the repair, that you can barely see it, so I wanted to see if he could repair the windshield chip on my Explorer. They very quickly arranged a time for me to bring in my Explorer to have the chip repaired in that windshield. When I made the appointment, I was told it would take about an hour and a half to 2 hours. I was taken to a VERY nice waiting area, and after maybe a half an hour was told that my Charger was done! WOW! Very awesome service, and VERY quick vehicle service! Thanks so much! I have never had such a great experience with the service dept at a dealership before! Grade A everything guys! Thanks a bunch! More

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Painless new car shopping Never have a problem what so ever with Glen Campbell at suburban Chrysler Jeep Dodge ram of Troy . Just picked my wife's new car up and as always eve Never have a problem what so ever with Glen Campbell at suburban Chrysler Jeep Dodge ram of Troy . Just picked my wife's new car up and as always everything is perfect . It's my 8th car from them in the last 9 years and they treat you well.Fred Gregory takes care of me for service and makes dealing w/Suburban CJDR a good experience . More

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Jerry leruth Jerry leruth informative efficient kind respectful good current knowledge of products. Will definitely see Jerry for future purchases. Enjoy entire d Jerry leruth informative efficient kind respectful good current knowledge of products. Will definitely see Jerry for future purchases. Enjoy entire dealership nice comfortable waiting area with good snacks! More

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The BEST Dealership PERIOD I went in yesterday and met with sales woman Kristine Hill. I told her up front that I was having some credit issues but I REALLY needed a car. She I went in yesterday and met with sales woman Kristine Hill. I told her up front that I was having some credit issues but I REALLY needed a car. She was very understanding and really made me feel like she was going to do everything she could to help me, and she did. I thought I might be stuck there all day just to be turned down, but in less than 2hrs she had it set up for me to drive home THAT DAY in a 2014 car that had been turned in. I LOVE the car and I can't thank Ms. Hill enough for really going to bat for me and helping me get in such a great car and within my budget! Ms. Hill just earned a lifetime customer. When it's time to buy again, I will be going back and if someone asks for my opinion, I will be giving them her card. Thank you so much! More

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Glen Campbell This is my second Jeep from Suburban, and thanks to Glen Campbell, I'll be back. He was patient and understood my needs. If he didn't have the answer This is my second Jeep from Suburban, and thanks to Glen Campbell, I'll be back. He was patient and understood my needs. If he didn't have the answer to my many questions, he found it and explained everything so I understood. I strongly recommend Glen to those seeking a knowledgeable salesperson who is very nice. Fred in service is also thorough and easy to work with. More

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Five start all the way around Excellent customer service. They were fast friendly and courteous. Thanks again Suburban Chrysler Dodge Jeep Ram of Troy. You guys are the best!! I'll Excellent customer service. They were fast friendly and courteous. Thanks again Suburban Chrysler Dodge Jeep Ram of Troy. You guys are the best!! I'll be back for sure. More

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My reason for returning to Suburban C D J This is my third Journey I purchased from this dealership. I met my salesman Joe Bellomo for the first time. He was very helpful in answering the que This is my third Journey I purchased from this dealership. I met my salesman Joe Bellomo for the first time. He was very helpful in answering the questions I had.about the different Journey models. I decided on the R/T and am very satisfied with my choice. More

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Great service Thanks Fred for the excellent service. Speedy and saved me money too. Stop in to see Fred when you need service and need it fast. Thanks again. Thanks Fred for the excellent service. Speedy and saved me money too. Stop in to see Fred when you need service and need it fast. Thanks again. More

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I recommend this dealer for service. The service provided is very good. The time was relatively long, but may be I did book an appointment. I would suggest that beside washing the car fro The service provided is very good. The time was relatively long, but may be I did book an appointment. I would suggest that beside washing the car from outside, it would be very nice if you can offer inside vaccume just like other dealers (not chrysler dealers). More

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