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Fred Hernandez
58 Reviews
Dealership Experience
22 yrs, 4 mos
58 Reviews of Fred Hernandez
February 14, 2017
Another pleasant service experience. Once again , I was greeted quickly by my Service Coordinator and my loaner was already available for me. The whole experience at this dealership's ser Once again , I was greeted quickly by my Service Coordinator and my loaner was already available for me. The whole experience at this dealership's service department is exceptional. More
by mag
February 05, 2017
Great service Service was great. Very little waiting until my car was done. Always kept posted as to the status of the work. Will go back to Westside Lexus in th Service was great. Very little waiting until my car was done. Always kept posted as to the status of the work. Will go back to Westside Lexus in the future. More
by jkeil
January 24, 2017
Exceptional quick service. Fred Hernandez, service representative took notes of the car problems and checked in the car and provided a loaner car. Contacted me after multiple te Fred Hernandez, service representative took notes of the car problems and checked in the car and provided a loaner car. Contacted me after multiple tests and gave me the results. Took care of the problem and called that car was ready. Fred's the best service representative at Westside Lexus. More
by Liza Garza
January 13, 2017
Great sales & service We have bought four cars from Westside Lexus over the past 18 years. Sales staff is knowledgeable, answer questions truthfully and do not pressure you We have bought four cars from Westside Lexus over the past 18 years. Sales staff is knowledgeable, answer questions truthfully and do not pressure you to buy. A service manager is. Assigned to each owner to facilitate the service experience. We have worked with the same service manager for many years. Results have always been excellent. The availability of loaner cars also minimizes the inconvenience of having a car serviced. The quality of service is an important factor in our decision to continue to buy our cars from Westside. More
by David2000
January 11, 2017
30k Service Very nice and professional service manager. He was honest and great to deal with. I would recommend him to others and I will be back! Very nice and professional service manager. He was honest and great to deal with. I would recommend him to others and I will be back! More
by CajlNX
December 10, 2016
Oil change I always deal with Fred and he is very responsive and helpful. I would recommend him and Westside to anyone. As for sales I use Doug Phillips who does I always deal with Fred and he is very responsive and helpful. I would recommend him and Westside to anyone. As for sales I use Doug Phillips who does a very good job as well. More
by Westside Lexus
December 09, 2016
Service Excellent service . Gave us a loaner. Rx350. We enjoyed driving & now I am considering one. Everyone was extremely nice. Thanks and have a very merry Excellent service . Gave us a loaner. Rx350. We enjoyed driving & now I am considering one. Everyone was extremely nice. Thanks and have a very merry Christmas. More
by Fred
Other Employees Tagged: Matt Schloemer
November 22, 2016
1st Class Service For Over 12 Years Fred has been our service consultant for the past 12 years and he has always given my wife and I awesome first class service. With a simple phone call Fred has been our service consultant for the past 12 years and he has always given my wife and I awesome first class service. With a simple phone call or an email, Fred has always been there to help us with an extremely friendly disposition. More
by Agswin
November 19, 2016
15k Mile Service Waited for my car while 15k mile service was performed. Pleasant surroundings, friendly employees and work was completed in short time. No charges f Waited for my car while 15k mile service was performed. Pleasant surroundings, friendly employees and work was completed in short time. No charges for this maintenance period and included a car wash which was much needed, thanks. Only drawback is the driving distance from my home to the dealership. More
by badbob
November 04, 2016
18 MONTH SERVICE FRED IS VERY GOOD AND HELPFUL. LOVE ALWAYS HAVING A LOANER CAR AVAILABLE. CAR WAS READY LATE IN THE DAY AND THERE WAS NO PROBLEM AT ALL TO WAIT AND FRED IS VERY GOOD AND HELPFUL. LOVE ALWAYS HAVING A LOANER CAR AVAILABLE. CAR WAS READY LATE IN THE DAY AND THERE WAS NO PROBLEM AT ALL TO WAIT AND GET IT THE NEXT A.M. More
by Malinn
