Fred Hernandez | Page 3

Great service Service was great. Very little waiting until my car was done. Always kept posted as to the status of the work. Will go back to Westside Lexus in th Service was great. Very little waiting until my car was done. Always kept posted as to the status of the work. Will go back to Westside Lexus in the future. More

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Exceptional quick service. Fred Hernandez, service representative took notes of the car problems and checked in the car and provided a loaner car. Contacted me after multiple te Fred Hernandez, service representative took notes of the car problems and checked in the car and provided a loaner car. Contacted me after multiple tests and gave me the results. Took care of the problem and called that car was ready. Fred's the best service representative at Westside Lexus. More

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Great sales & service We have bought four cars from Westside Lexus over the past 18 years. Sales staff is knowledgeable, answer questions truthfully and do not pressure you We have bought four cars from Westside Lexus over the past 18 years. Sales staff is knowledgeable, answer questions truthfully and do not pressure you to buy. A service manager is. Assigned to each owner to facilitate the service experience. We have worked with the same service manager for many years. Results have always been excellent. The availability of loaner cars also minimizes the inconvenience of having a car serviced. The quality of service is an important factor in our decision to continue to buy our cars from Westside. More

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30k Service Very nice and professional service manager. He was honest and great to deal with. I would recommend him to others and I will be back! Very nice and professional service manager. He was honest and great to deal with. I would recommend him to others and I will be back! More

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Oil change I always deal with Fred and he is very responsive and helpful. I would recommend him and Westside to anyone. As for sales I use Doug Phillips who does I always deal with Fred and he is very responsive and helpful. I would recommend him and Westside to anyone. As for sales I use Doug Phillips who does a very good job as well. More

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Service Excellent service . Gave us a loaner. Rx350. We enjoyed driving & now I am considering one. Everyone was extremely nice. Thanks and have a very merry Excellent service . Gave us a loaner. Rx350. We enjoyed driving & now I am considering one. Everyone was extremely nice. Thanks and have a very merry Christmas. More

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1st Class Service For Over 12 Years Fred has been our service consultant for the past 12 years and he has always given my wife and I awesome first class service. With a simple phone call Fred has been our service consultant for the past 12 years and he has always given my wife and I awesome first class service. With a simple phone call or an email, Fred has always been there to help us with an extremely friendly disposition. More

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15k Mile Service Waited for my car while 15k mile service was performed. Pleasant surroundings, friendly employees and work was completed in short time. No charges f Waited for my car while 15k mile service was performed. Pleasant surroundings, friendly employees and work was completed in short time. No charges for this maintenance period and included a car wash which was much needed, thanks. Only drawback is the driving distance from my home to the dealership. More

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18 MONTH SERVICE FRED IS VERY GOOD AND HELPFUL. LOVE ALWAYS HAVING A LOANER CAR AVAILABLE. CAR WAS READY LATE IN THE DAY AND THERE WAS NO PROBLEM AT ALL TO WAIT AND FRED IS VERY GOOD AND HELPFUL. LOVE ALWAYS HAVING A LOANER CAR AVAILABLE. CAR WAS READY LATE IN THE DAY AND THERE WAS NO PROBLEM AT ALL TO WAIT AND GET IT THE NEXT A.M. More

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Always treated like a star No matter what issues I have I am always treated well and feel that they are always looking after my well being and satisfaction. I wish they had a be No matter what issues I have I am always treated well and feel that they are always looking after my well being and satisfaction. I wish they had a better coffee. More

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