Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Fred Hernandez
57 Reviews
Dealership Experience
20 yrs, 4 mos
57 Reviews of Fred Hernandez
August 23, 2018
My experience in leasing a 2018 Lexus ES 300 Hybrid. I have been purchasing/leasing from Westside Lexus since 1998. I felt very comfortable using Mike Nelson to consummate my recent lease. He knows his I have been purchasing/leasing from Westside Lexus since 1998. I felt very comfortable using Mike Nelson to consummate my recent lease. He knows his product and was able to obtain the benefits from Westside that I needed to complete my lease. Mike is honest, service oriented and I would highly recommend Mike to anyone contemplating trying to acquire a Lexus from Westside Lexus. He is an asset to the Westside dealership. Sincerely, Sam H. Brown More
by shb437
Verified CustomerOther Employees Tagged: Judy Patureau, Mike Nelson
Helpful 
August 19, 2018
Great customer service Every time I leave my car here, I feel like I'm leaving it with friends. Fred always makes sure everything is taken care of for me. I wouldn't even th Every time I leave my car here, I feel like I'm leaving it with friends. Fred always makes sure everything is taken care of for me. I wouldn't even think about buying a car or having it serviced anywhere but Westside Lexus. More
by cfnuss
August 17, 2018
Friendly and efficient! Very attentive and takes care of you right away. Very professional. Explains issues well. They take care of me very professional. Would recommend anyo Very attentive and takes care of you right away. Very professional. Explains issues well. They take care of me very professional. Would recommend anyone to this location. More
by Ms. Lexus
Other Employees Tagged: Dave Haas
August 10, 2018
Exceptional Service The employees at Westside Lexus are friendly, professional, and very efficient. Everyone loves their job and has smile on their face. I highly recom The employees at Westside Lexus are friendly, professional, and very efficient. Everyone loves their job and has smile on their face. I highly recommend Westside Lexus. More
by Marilyn
Other Employees Tagged: Bret Aldridge
August 09, 2018
Always a pleasure Even though my car was totaled. The amount of concern for my safety, was very heart warming! I will miss my car but will miss having a reason to visit Even though my car was totaled. The amount of concern for my safety, was very heart warming! I will miss my car but will miss having a reason to visit! More
by melissa.m.boyle
Other Employees Tagged: Wilber Escobar
August 08, 2018
5000 mile check New service rep, Fred Hernandez was excellent. Dave Hass retired Cargo area of 460 GX WAS NOT vacuumed even though I had lowered the cargo net so the New service rep, Fred Hernandez was excellent. Dave Hass retired Cargo area of 460 GX WAS NOT vacuumed even though I had lowered the cargo net so the dry grass would be visible More
by Shamrock
Other Employees Tagged: Alex Winnicki
August 04, 2018
Excellent care & service! Fred Hernandez made sure our service experience went as easy as possible. From the loaner car provided to the phone call updates and final pick-up, it Fred Hernandez made sure our service experience went as easy as possible. From the loaner car provided to the phone call updates and final pick-up, it was a breeze. More
by BLJ923
August 04, 2018
Great customer service. FRED Hernandez has been my customer service rep for the 9 years that Westside Lexus has been servicing my LS430 and had gone out of his way to make su FRED Hernandez has been my customer service rep for the 9 years that Westside Lexus has been servicing my LS430 and had gone out of his way to make sure that my car has been taken care of properly. I definitely will continue to have FRED and the rest of the Westside Lexus staff take care of my Lexus service requirements. More
by CFMENGES
November 28, 2017
Waiting for dashboard replacement for more than 3 years I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and l I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and lots of my clients drive with me and it is so embarrassing for me when my client notice all the dashboard cracks and melting parts ...... Shame on you Lexus and Shame on you Westside Lexus. More
by Sameh Tadros
Other Employees Tagged: Bret Aldridge, Dale McMullen, Robert Parnell, Michael Lorch, Ross Zuerner, Tracy Harbes, Charles Perkins, Chris Nemoto, Andrew Nagler, Jacob Hershman, Laura Brown, Scott Bissonett, Jocelyn Bui, Jeremy Reardon, Hans Schackmann , Lana Collier, Erin Frampton, Alex Garza, Josh Guerra, Dave Haas, David Harvey, Andrew Tran, Michelle Zimmermann
February 14, 2017
Another pleasant service experience. Once again , I was greeted quickly by my Service Coordinator and my loaner was already available for me. The whole experience at this dealership's ser Once again , I was greeted quickly by my Service Coordinator and my loaner was already available for me. The whole experience at this dealership's service department is exceptional. More
by mag
