Fred Olson | Page 4

Appointment system is broken. Cars that come in later are serviced prior to those with earlier appointments. Communication between service rep and customer caused excessive and un Cars that come in later are serviced prior to those with earlier appointments. Communication between service rep and customer caused excessive and unnecessary waiting. More

by BOOKSTORED Verified Customer Verified Customer

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Stop the pressure to upsell on every service. Quality of service and customer satisfaction has diminished since Corwin has taken over. Quality of service and customer satisfaction has diminished since Corwin has taken over. More

by WJALSPACH Verified Customer Verified Customer

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Fred is amazing and always makes sure to take care of me and my truck. Thank you Fred and my truck. Thank you Fred More

by FGARDNER2 Verified Customer Verified Customer

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Fred was great, as always. I felt like the service department technician was trying to upsell me on things that I didn’t need. I felt like the service department technician was trying to upsell me on things that I didn’t need. More

by GORDON.MCMANUS Verified Customer Verified Customer

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Great coordination between Fred and l and communication is always excellent. Fred’s coordination has been excellent for the last 5 years that l have been working with him at the dealership. is always excellent. Fred’s coordination has been excellent for the last 5 years that l have been working with him at the dealership. More

by DAVE1CAROL21 Verified Customer Verified Customer

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Brought my 2024 Prius Prime in for a dead battery without appointment. My vehicle was immediately taken to the shop and worked on. I was given a loaner vehicle to get home and picked up my Prius th without appointment. My vehicle was immediately taken to the shop and worked on. I was given a loaner vehicle to get home and picked up my Prius the next day. Excellent customer service. More

by kurt.s.keating Verified Customer Verified Customer

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I'm very thankful that I was able to get my truck repaired. The job took a long time, even though I mentioned that this was my only vehicle. My truck was kept all weekend. Also, too much time was spe repaired. The job took a long time, even though I mentioned that this was my only vehicle. My truck was kept all weekend. Also, too much time was spent inspecting my truck instead of getting the repair done. I was given a list of over $9000 worth of things you wanted to do to my old truck. I started working with Ian, who held my truck over the weekend. He didn't tell me he would not be working on Monday, so it took me 2 hours to find the status of my truck. Ian told me he was shooting for 10 am Monday to have my truck ready, but noted the account as "customer needs by noon", which was not true. Ultimately I talked with Richard who told me it would be ready by 11:15. It was. Fred Olsen helped me when I got there, and he is very nice and helpful. Thank you for getting my truck repaired More

by Tony Verified Customer Verified Customer

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Caleb is great! I trust Caleb and others at this dealership for all 5 of our Toyotas! I trust Caleb and others at this dealership for all 5 of our Toyotas! More

by shawnasherrill Verified Customer Verified Customer

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Doug Smith in Sales and Fred Olson in Service Dept are amazingly helpful. Great guys ! amazingly helpful. Great guys ! More

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Toyota staff always makes it a very quick and easy buying process which I appreciate. process which I appreciate. More

by PROGERS0928 Verified Customer Verified Customer

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