Fredrick Patterson | Page 3

The service department always provides great service. The service center has always provided excellent service. I was also very pleased with Mr. Frederick Patterson, be was fantastic. I however was disap The service center has always provided excellent service. I was also very pleased with Mr. Frederick Patterson, be was fantastic. I however was disappointed in the offer and valuation on my vehicle for a new car purchase. Our vehicle is in excellent condition and was purchased and paid for in cash, including a complete protection package. I'm extremely disappointed in the sales management. More

by BROWNEYESVA Verified Customer Verified Customer

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Great service I would describe Frederic as a helpful and professional salesman. I have purchased my last two cars from him and will buy my third when it is time. I would describe Frederic as a helpful and professional salesman. I have purchased my last two cars from him and will buy my third when it is time. More

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Great customer service Fred was awesome! He went above and beyond to help me find the car with the features and color I wanted! Two thumbs up!!! He is very knowledgeable in Fred was awesome! He went above and beyond to help me find the car with the features and color I wanted! Two thumbs up!!! He is very knowledgeable in what he does. More

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Fredrick Patterson was a excellent Fred sold me my Kia Soul and was great! Very knowledgeable and answered every question I had. Once I decide to upgrade I will definitely see him again Fred sold me my Kia Soul and was great! Very knowledgeable and answered every question I had. Once I decide to upgrade I will definitely see him again. Great customer service and great personality. More

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Fredrick Patterson made our experience enjoyable! Fred sold us our Kia Optima and was awesome! Answered every question we had and we won’t go anywhere else when car buying anymore! He’s very attentive Fred sold us our Kia Optima and was awesome! Answered every question we had and we won’t go anywhere else when car buying anymore! He’s very attentive and respectful and made the experience enjoyable and least stressful as possible. 5 stars! More

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Exquisite Fred Patterson brought FIVE star service through out entire process! The purchasing process from start to finish ran very smooth. I was in and out wi Fred Patterson brought FIVE star service through out entire process! The purchasing process from start to finish ran very smooth. I was in and out with my new car within hours! More

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Fred Patterson is a great salesman. Kind, attentive and made the deal very smooth. Free oil changes and life time inspections r great too. Had a wonderful experien is a great salesman. Kind, attentive and made the deal very smooth. Free oil changes and life time inspections r great too. Had a wonderful experience at Southern. More

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Good customer service, but need to improve communication I found a really good deal with a pre-owned car that they had, I knew it was exactly what I wanted it was a unicorn kind of deal. They insisted on a 2 I found a really good deal with a pre-owned car that they had, I knew it was exactly what I wanted it was a unicorn kind of deal. They insisted on a 24 hour test drive, to make sure I did not find any problems with the car. I really liked this perk, and the next day we were ready to close the deal. Then we got there and waited for about 3 hours for paperwork, then had to listen to them trying to sell all kinds of protections that I didn't want. Finally we went to talk with the finance person and had a surprise that there was $300 added to the final price for window etching, I asked about it and he told me it was something that they do to all cars. I was tired, and happy that it was still a good deal, so I let it slip. We didn't have the check for the down payment, so after signing all the papers we agreed that I would take the car that day but come back a few days later with the check. I took the extra days to read about the window etching, and found that it was something that I didn't want. So on the day agreed I took the check to them and was ready to ask them to take the window etching out of the final price. But after asking for that I hear that they could not sell the car anymore because the person who had given it as a trade-in had been deployed by the military and there was a law that they could revoke their deal. Well, you can take your on conclusions about that situation. After trying to find a different car with another sales rep, I decided that I was going to wait for another great deal since wasn't on a hurry. But then I remembered to check my credit report, and there were 2 inquiries there. I demanded that they did something to get those out of there since it wasn't my fault that I couldn't move on with the first deal. They said they couldn't do that. So I asked for a letter explaining the situation so that I could try to get those inquiries out of my report. Again they said they could not do that. After a short discussion with the finance guy, he decided I needed to talk to the general manager. The general manager explained the situation again, and asked what he could do to make it better. I told him about another good deal I had found online, so I wanted a similar deal on a new car in order to not take more inquiries in my credit report. He arranged a good deal on a new car, and we closed on it. Overall I am ok with the experience since I got a good car for a good price, but I wasted a lot of my time, did not take the car I wanted and ended up expending more money than I wanted at first. The sales reps did a great job, having a lot of patience with me and trying to help me find a good deal, I have nothing to complain about them. More

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Quality Customer Service Response time to inquiries where lighting fast. Customer service was above standards. The experience was like buying from a favorite family member. We Response time to inquiries where lighting fast. Customer service was above standards. The experience was like buying from a favorite family member. We were impressed over enjoyed with our buying experience at Southern. Fred has a lifetime customer and friend. Thanks again for such a great experience. More

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Great Fred is a very knowledgeable salesman. He goes far and beyond to make sure you get what you want and be very comfortable. Excellent salesman. Fred is a very knowledgeable salesman. He goes far and beyond to make sure you get what you want and be very comfortable. Excellent salesman. More

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