Fulton Benya
Fulton Benya at Ken Ganley Ford Norton

Fulton Benya | Page 14

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
322 Reviews
4.8

322 Reviews

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322 Reviews of Fulton Benya

November 22, 2021

Dealership Rating
Employee Rating

The $150 each charge for 2 different suspension issues is very excessive. I had to initially pay $300 just to have car looked at. I did expected to pay more because I had services done by a dealership but I More

by younge143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 09, 2021

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, and we are happy to hear that Fulton was a good communicator and you enjoyed working with him. We're sorry however that you were unhappy with the cost of your repairs. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 12, 2021

Dealership Rating
Employee Rating

Dear Ken Ganley Ford, With most dealerships you will get a good sales department or service department , never both. With your Dealership though both are equally dependable . More

by paden4387
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2021

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Fulton met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

November 12, 2021

Dealership Rating
Employee Rating

They always take the time to explain what t needs to be done and why. Very friendly and concerned. More

by Kurt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2021

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 11, 2021

Dealership Rating
Employee Rating

Really great service and a lot of help.Would recommend this dealer.Fast and complete service. More

by Josemolli3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer

Nov 11, 2021

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 11, 2021

Dealership Rating
Employee Rating

Had to have my car repaired. Drew in service was professional, kept me up to date one what was going on with my car. They even provided a loaner vehicle for no charge. Would highly recommend them fo More

by chrismikes91298
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath

Nov 11, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 09, 2021

Dealership Rating
Employee Rating

l am very comfortable when l have my vehicle serviced at Ken Ganley Ford. The folks there are always very professional and accommodating. However, the price for the service is beginning increase and l may d More

by WMJKOBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 09, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Fulton and our team, and we look forward to working with you again.

November 06, 2021

Dealership Rating
Employee Rating

The work they did to my truck was very quick and professional no problems at all. More

by dlakes05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2021

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 05, 2021

Dealership Rating
Employee Rating

One of the best services groups I have ever used. Absolutely amazing group of people, from front to back. I drive out of my way past several other Ford dealerships to get my service here. Don't know More

by Andrew Shriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath

Nov 05, 2021

Ken Ganley Ford Norton responded

Thank you for your very kind review, Andrew. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

November 04, 2021

Dealership Rating
Employee Rating

Great work, atmosphere and staff! I will continue to come back for all of my oil change needs. More

by DANC4EVER87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath

Nov 04, 2021

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford. Please don't hesitate to reach out if you need anything else.

November 02, 2021

Dealership Rating
Employee Rating

The service technicians are friendly, knowledgeable and thoroughly explain everything, I recently had issue that caused me to be 30 minutes late for appointment and they took me right in no questions aske More

by DGHARBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Stancil

Nov 02, 2021

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

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