GARLAND ROBINSON | Page 47

Service advisor was very unfriendly. Never said "hello" or acknowledged she heard my service request. No smiles and never left a message when calling by phone. or acknowledged she heard my service request. No smiles and never left a message when calling by phone. More

by KE5JAM Verified Customer Verified Customer

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Group always provides great service. Greeted immediately and every associate listens first and makes sure they are clear with your issues and needs. Great consistency. and every associate listens first and makes sure they are clear with your issues and needs. Great consistency. More

by 377TRAPPER Verified Customer Verified Customer

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Service department did a great job. Very knowledgeable and thorough and insured my car was clean and ready to go. Disappointed there is not a loaner car program as most dealerships offer and thorough and insured my car was clean and ready to go. Disappointed there is not a loaner car program as most dealerships offer More

by C5DOG Verified Customer Verified Customer

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Take my car there every 5000 miles. Always do an awesome job. Everyone that works there are very friendly and helpful. They will advice you right then and there if there is any other recommendations that ne job. Everyone that works there are very friendly and helpful. They will advice you right then and there if there is any other recommendations that need to be done. More

by peter198322 Verified Customer Verified Customer

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I had Appointment at 8:00 AM. It took 1 hour and 30 minutes to get oil and filter changed. Did no good to have an appointment.Nothing else requested.Too many employees not busy. More interested in snac minutes to get oil and filter changed. Did no good to have an appointment.Nothing else requested.Too many employees not busy. More interested in snacks for breakfast. I have had my vehicle serviced 3 times under your ownership and service has not improved! Service is nothing like when Jerry Durant owned it. It SUCKS now! I will not be back!!! More

by RONNIEHERRING Verified Customer Verified Customer

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Service was great... i had a nail in my tire and they couldn't patch it, so I bought a new tire. Very reasonable. Service Mgr, Garland was the best... couldn't patch it, so I bought a new tire. Very reasonable. Service Mgr, Garland was the best... More

by AASTENTO Verified Customer Verified Customer

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Shottenkirk has NEVER filled the void left by Jerry Durant Toyota, but when it comes to service those people working in service are number 1 in customer service and working with the customers The tech Durant Toyota, but when it comes to service those people working in service are number 1 in customer service and working with the customers The technicians at Shottenkirk have always done a great job. The overall atmosphere at Shottenkirk appears cloudy, not friendly, leave service out of this observation. More

by estesjt Verified Customer Verified Customer

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I was charged for a service that was not completed and had trouble with my car , cables not cleaned on battery and new not properly put installed. had trouble with my car , cables not cleaned on battery and new not properly put installed. More

by LITTLELINDA1149 Verified Customer Verified Customer

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I have always had good service, from every one. Their inventory always has a large selection Of vehicles (nice stuff). My service representative “Garland” was exceptional, and knowledgeable. inventory always has a large selection Of vehicles (nice stuff). My service representative “Garland” was exceptional, and knowledgeable. More

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Your staff needs training on how to be more professional!! When you call and ask - do you know if my car is ready - their reply- I don’t have a clue professional!! When you call and ask - do you know if my car is ready - their reply- I don’t have a clue More

by CHARLIEE77 Verified Customer Verified Customer

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