Gabe Davis

Clement Hyundai responded

Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience. When your vehicle was brought to us, you advised that another shop had diagnosed a faulty water pump. During our inspection, we found that the radiator cap was leaking and unable to hold proper pressure. We recommended replacing the radiator cap based on our findings, and that repair was approved and completed. When the vehicle returned two weeks later with another coolant leak, our inspection revealed that the water pump had begun leaking. Once the cooling system was operating at the correct pressure again, the water pump became the next component to fail. We also attempted to have the repair covered through your service contract; however, the claim was declined by the provider due to maintenance history requirements. At that point, the water pump replacement was approved and completed. We are not aware of any damage to the radiator fan shroud or issues involving lug nuts during your visit, but we take those concerns seriously and would be happy to inspect them further. Our goal is always to provide accurate recommendations and quality service, and we would welcome the opportunity to review any remaining concerns with you directly. Thank you for your feedback, and we wish you safe travels moving forward.

Clement Hyundai responded

Thank you for the great review! We’re so glad our team made you feel welcome and that you enjoyed the coffee and snacks in our service lounge. We know mornings can be busy, so we’re happy those little extras helped make your visit more comfortable. Thank you for choosing Clement Kia, and we look forward to seeing you again!

Clement Hyundai responded

Thank you for the awesome review! We’re so glad you’re enjoying the new dealership and all the amenities we offer for our customers. It’s great to hear the experience has been positive on both the service and sales side. Thank you for choosing Clement Hyundai in Wentzville!

Clement Hyundai responded

Thank you for the great review! We’re glad to hear you had a good experience, the wait time was reasonable, and that our team took good care of you during your visit. We truly appreciate your honest feedback and your support. If you ever do have any concerns, we’re always here to listen and help. We look forward to assisting you again in the future!

Clement Hyundai responded

Thank you for the great review! We’re so glad to hear Gabe kept you informed throughout the repair process and went above and beyond to make the experience both affordable and pleasant. We truly appreciate your support and look forward to helping you again in the future!

Clement Hyundai responded

Thank you for the wonderful review, David! We’re so glad to hear Jon takes special attention to your concerns and helps ensure you feel confident in the repair process. It’s also great to know our service team provides quick and attentive support when you visit. We truly appreciate your trust and your continued support, and we look forward to helping you again in the future!

Clement Hyundai responded

Thank you for the great review! We’re so glad to hear you consistently receive excellent customer service and that your appointments are efficient and on time. It’s also great to know scheduling appointments has been easy for you. We truly appreciate your continued support and look forward to helping you again in the future!

Clement Hyundai responded

Thank you for the great review! We’re so glad to hear your service experience was fast and enjoyable, and that you found our facilities clean and comfortable while you waited. That’s exactly the experience we strive to provide. We truly appreciate your support and look forward to seeing you again on your next visit!